Hotels and facilities for COVID-19 isolation

As part of our ongoing commitment to supporting members during the COVID-19 pandemic, Discovery Health has partnered with Ubuntu Beds and approved facilities to offer isolation for members who are diagnosed with COVID-19. Medical scheme members qualify for a reduced rate at these facilities. With this benefit, the aim is to prevent further infections in households by assisting those diagnosed with COVID-19 to self-isolate.

Isolation facilities through Ubuntu Beds

Ubuntu Beds hotels and guesthouses
These properties are located in all major cities, including Johannesburg, Pretoria, Cape Town, Port Elizabeth and Durban.

Medical scheme members pay:
R550 for every night Standard room
  1. If your doctor suspects that you have COVID-19, you qualify for a reduced rate at any Ubuntu Beds hotels or guesthouse for two nights while you wait for your test results. Contact your medical scheme to get a reference number for the stay at the hotel or guesthouse.
  2. If your test shows that you have COVID-19, you will get an authorisation letter from your scheme. The letter has more details about the cover you will receive from the DHMS WHO Global Outbreak Benefit.
  3. To make a booking, contact Ubuntu Beds at bookings@ubuntubeds.org or call 0861 99 93 08 and choose option 3 for Medical Scheme Isolation.
    Bookings are open 07:00 to 21:00 (Monday to Friday) & 07:00 to 19:00 (Saturday and Sunday).
    Ubuntu Beds will require the following information:
    • Discovery Health membership number
    • Full name of the member
    • Phone number of the member
    • Location where you require accommodation
    • Check-in date
    • Initial check-out date (this might change once the test results are received)
    * Please attach a copy of your authorisation letter when booking via email.
  4. Once Ubuntu Beds receives the necessary information and the copy of the authorisation letter, they will locate the nearest available quarantine or isolation accommodation and check with you if you want to go ahead and book the accommodation.
  5. They will then email you an invoice with a payment link so you can pay the discounted rate for your stay.
  6. When Ubuntu Beds has received payment, you will receive an accommodation voucher that includes the accommodation address, contact details and check-in time.

Approved sub-acute facilities for COVID-19 isolation

Spescare Stellenbosch
This facility is located in the central district of Stellenbosch. Read more about Spescare Stellenbosch.

Medical scheme members pay:
R440 for every night Private ward

Contact information
Unit manager: Karin Jacobs
Email address: fm.stellenbosch@spescare.co.za
Address: Jonkersview Lifestyle Centre, Jan Cilliers Street, Stellenbosch, 7600
Telephone: 021 300 5400

  

Spescare Blouberg
This property is located in Blouberg. Read more about Spescare Blouberg.

Medical scheme members pay:
R440 for every night Private ward

Contact information
Unit manager: Karen Sadler
Email address: fm.blouberg@spescare.co.za
Address: Westport Square, Sandown Road, Blouberg Sands, Bloubergstrand, 7441
Telephone: 021 300 6240

  

Alliance Care
This facility is located in Glen Anil, Durban. Read more about Alliance Care.

Medical scheme members pay:
R440 for every night Spacious shared ward

Contact information
Unit manager: Leah Naidoo
Email address: marketing@alliancecare.co.za
Address: 34 Columbine Place, Glen Anil, Durban, 4051
Telephone: 031 569 3800 / 081 322 4326 / 081 421 5207

  

You can use this benefit while you wait for your COVID-19 test results or after a confirmed diagnosis.

  1. If your doctor suspects that you have COVID-19 and you are waiting for test results, you qualify for this reduced rate at any one of these hotels or facilities for two nights. Contact your medical scheme to get a reference number for your stay.
  2. If your test results are positive, you will get an authorisation letter from your medical scheme, which has more details about the cover you will receive from the DHMS WHO Global Outbreak Benefit.
  3. Contact the hotel or facility to make a booking.
  4. Present the authorisation letter or give them the reference number when you check in. Then, pay the reduced rate directly to the hotel or facility. The amount will be for how long you plan on staying in isolation.

Frequently asked questions

Visit the COVID-19 information hub for everything you need to know

About the properties in this partnership

Hotels and properties that operate as isolation facilities have all received training in the strict hygiene and care protocols associated with
COVID-19. We are monitoring developments on COVID-19 closely and will, based on the need, include more approved facilities. The website will be updated as new properties are added to this partnership.

The rates at these specifically managed hotel facilities differ. The reduced rate that medical scheme members pay, is a standard discount of R400 off the daily rate. If the rates are not available here, contact the hotel and apply the daily discount.

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