What to do after a car accident


Accidents are unexpected, so it helps to know exactly what actions to take if you find yourself in one.

South Africa has some of the highest road accident statistics in the world, with over 830 000 road accidents in 2015 alone, according to the Road Traffic Management Corporation. Drivers with the highest number of road deaths were between 20 and 34 years old, so you're particularly at risk in this age group. This means that getting behind the wheel involves a lot more than having a vehicle and getting a licence.

Being in an accident is a shock, and you may have a hard time thinking straight right away. It helps to know beforehand exactly what to do if you're in an accident - so remember these handy steps below: 

10 steps to follow if you're in a road accident

  1. Be prepared before something happens - keep a first aid kit, flashlight and reflective triangle in your car at all times.
  2. Safety is the first priority. Check if you, your kids or anyone else in the collision is hurt and requires emergency assistance. Try not to move anyone.
  3. Call emergency services immediately if you need help. Discovery 911 is a 24/7 emergency medical service, so if you haven't yet - save 0860 999 911 on your phone now.
  4. Assess the damage. If everyone appears to be alright, check the damage to your vehicle and take pictures on your phone as evidence for the claim.
  5. Get the personal details of the other driver - this includes their registration, full name, ID number, contact and insurance details.
  6. Stay calm. If the accident was not your fault, you may feel angry and have the urge to let it out on the other driver, but this will not help you or the situation.
  7. Report the accident. You need to officially report the accident at a police station and get a case number within 24 hours of it happening.
  8. See a doctor - even if you and your family feel fine, it's best to see a professional medical practitioner to make sure there are no underlying injuries that could become troublesome days or weeks after the accident.
  9. Seek help. If you're involved in a serious accident, make sure you seek trauma counselling.
  10. Learn how to claim quickly. If you're a Discovery Insure client, you can clue yourself up on easy ways to claim here and also submit a claim here.
Discovery Insure recommends for you

4 great reasons to join Discovery Insure

  1. You have access to critical safety features with our Vitalitydrive Sensor driving technology, like instantly detecting and assisting you in an accident.
  2. You get rewards for driving well, like up to 50% of your fuel spend back each month
  3. You get up to 30 days' car hire at no extra cost, or you can exchange your car hire for Uber services.
  4. You pay no excess on hail claims, or if an insured third party causes a car accident.

Top tip: Fit your car with safety features from the start

It's worth investing in a tracking or emergency device for your car. For example, Discovery Insure's ImpactAlert feature can detect when you've been in an accident. If we can't get hold of you immediately, we'll send emergency assistance to your location, while our Vehicle Panic button can be used to alert emergency services when you're in your car and need help.

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'We were in good hands throughout the process'

When Larry Borowitz got that dreaded 'I've been in an accident' phone call, he could relax in the knowledge that emergency services were already on their way to the accident scene.



At Discovery Insure, we're passionate about providing our clients with exceptional service. Our caring Insure 24 agents are here to make sure you get the emergency help and support you need.



Get access to state of the art technology to keep you and your loved ones safe. Plus, you get rewarded for your good driving by joining Vitalitydrive.

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