Less admin and more family time this holiday season with our digital services
We know personal admin and taking care of your health doesn't keep call centre office hours. We let you connect with us whenever and wherever it suits you by using your smart device and the Discovery app or Ask Discovery on WhatsApp. We can even go with you on holiday without adding to your packing.
Access everything you need on the go
Let's take Bandile as an example of how convenient our services are.
Bandile has mostly only been at home to surf out the waves of the COVID-19 infection. He's had his first COVID-19 jab, but had to wait a little for the second one as he caught a stomach bug and had to wait to be well before getting the second shot.
As soon as he feels healthy again, he books his next appointment at a Discovery vaccination site in Johannesburg using the Vaccination Navigator on the Discovery Connected Care platform. It's a separate platform, but has integration for Bandile to use the same username as password that he uses to access the Discovery website. All the talk about waves puts him in the mood for some sea waves. Since he'll be fully vaccinated against COVID-19 two weeks after his second shot, he plans to visit some family in Cape Town for the festive season.
Seeing his family for the first time in two years is an absolute treat. The only snag is that Bandile has a stomach ache. He's not sure if it's all the holiday eating or related to his stomach bug, so he uses the Discovery app to have a quick and easy online consultation with his GP from home. His GP prescribes antacids and slowing down on festive foods. If the problem continues, it might be best to see a GP in person.
It doesn't matter that Bandile doesn't know doctors in Cape Town. If he needs to see a doctor, once registered he adds 0860 756 756 to his contacts and sends a message to Ask Discovery on WhatsApp to find a network doctor close to him. He can also give them permission to view his health history so they can offer him the best care.
The antacids take care of the stomach ache, so he doesn't have to look for a local GP. He doesn't even have to look for a local pharmacy when it's time to refill his chronic medicine. With MedXpress on the app, he can just ask for his medicine to be delivered to his family's home in Cape Town for the festive season.
This gives him plenty of time to get festive with his family and catch some waves. Our digital services are there if you need them, so you can relax when you're away from home.
Services that are as mobile as you are
Ask Discovery on WhatsApp
- Ask Discovery, anywhere, anytime on WhatsApp! Chat to us and if you haven't already, sign up for WhatsApp today. Register Now.
- Find all your important medical documents like your medical tax certificate.
- Get more information on your plan type and the benefits it offers.
- View and track your claims
- Find a doctor in your area.
- Access important medical documents on the go
- Find doctors in your area
- Submit and track your claims
- Get preauthorisation for a hospital admission.
- Order and reorder your medicine using Discovery's MedXpress.
- Track your health if you have a qualifying chronic condition and get rewarded.
- Access your digital membership card while on holiday
Discovery Connected Care
- Chat to doctors online with Discovery Connected Care.
- Book your COVID-19 vaccine using Discovery's vaccination navigator.
- Hospital at Home provides you with hospital-level care in their homes as a substitute for acute hospital care.
Technology has allowed us to access our basic goods and services while decreasing our risk of contracting COVID-19. Now, this has extended to online medical services.
The COVID-19 pandemic has introduced us to a new way of life and we have had to adapt to a "new normal". From the way people work, study and shop, to how we interact with others, technology has provided a way for us to still access the goods and services we need in our daily lives. Now, online doctor consultation allows people to access healthcare services while decreasing their risk of contracting COVID-19.
South Africa's third wave of infection has hospitals (emergency rooms, ICUs, staff and resources) stretched to capacity. We must ensure hospitals are able to help people who have severe COVID illness. That's why people who have mild COVID-19 must chat to their GP for guidance, before going to hospital for treatment.