Overseas travel

You get free international travel insurance when you pay for your overseas trips with your Discovery Card. The Discovery Card overseas travel insurance benefit is managed by Oojah Travel Protection (underwritten by Hollard Insurance Company Limited). It covers non-medical claims, such as baggage loss or delay, personal accident, cancellation and curtailment, travel delays, personal liability and much more.

Discovery Card can be used at all Visa outlets, worldwide. Note that certain countries have set country code limits that reject foreign transactions. Before leaving the country, please call us on 0860 11 2273 so we can adjust your Discovery Card’s international limit.

This benefit does not include cover for healthcare services. Discovery Health offers cover for healthcare services outside South Africa on certain plans.

How the credit card travel insurance benefit works

Who qualifies?
  1. The Principal Cardholder; or
  2. The Secondary Cardholder; or
  3. A listed dependent of the principal cardholder’s Discovery Health administered Medical Scheme or Discovery Life policy

You can get the DiscoveryCard travel insurance benefit if you:

  1. Paid for your overseas trips with your Discovery Card by any mechanism provided for in the Rules of the Discovery Card Loyalty Programme. This includes paying for a qualifying resident of South Africa, Swaziland, Lesotho or Namibia for:

    • A return airline or cruise ticket (including airfare or cruise fare and taxes, and departing from the abovementioned countries and travelling back to the point of departure); or

    • The airport taxes on a Voyager-free ticket (from or back to the abovementioned countries and only where Discovery Miles were redeemed against the cardholder’s Discovery Card); or

    • Any portion of the ticket redeemed by a Purple Card holder, using his or her Discovery Card from or back to the above mentioned countries.

  2. Have a Discovery Card in good standing

This benefit is available for international travel only. The airline or cruise ticket must start and end in South Africa, Swaziland, Lesotho or Namibia.

Important:

Read this document carefully prior to your departure or booking a ticket. For more information, call Oojah on 011 351 4531.

Paying for your trip

Pay for your overseas holiday with your Discovery Card to qualify for the travel insurance benefit. If you use Discovery Miles, Voyager Miles or Avios to pay for any portion of your travel, you will need to pay a portion of the ticket with your Discovery Card to qualify.

Submitting a claim

Our credit card travel insurance is underwritten by the Hollard Insurance Company and managed by Oojah Travel Protection (Pty) Ltd, a representative of Hollard. Hollard is a registered short-term insurer and an authorised financial services provider. To process your claim, you must submit a completed and signed claim form and copies of your airline tickets to Oojah Travel Protection.

Please call International SOS on 011 529 6900 if you have a medical emergency while travelling. International SOS will help you on behalf of Discovery Card and will send you a claim form to complete.

Overseas travel insurance claims must be submitted to Oojah Travel Protection with the completed and signed claim form and copies of your airline tickets. Call Oojah on 011 351 4533, Monday to Friday, 8:30 to 16:30, for help with your claims.

You can send these documents in an email to Oojah at travelinsurance@oojahtravel.co.za or to this postal address:

PO Box 41641
Moreleta Park
0044

Oojah Travel Protection might request additional information or documents to finalise the claim.

Click here for the DiscoveryCard travel insurance policy document.

 

 

 

 

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