How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2018-07-17 : System Maintenance
We will be performing scheduled system maintenance this weekend. The maintenance period will commence on Saturday at 10 pm and conclude on Sunday at 12 am. During this period members could experience technical difficulties when trying to use certain benefits.

2018-07-13 : Polar Web Services down
We are aware that some members are not able to login to their Polar Flow accounts, and they may also not be able to upload / transfer their workout session to the Polar Flow web service. We are working on fixing this and we apologise for any inconvenience caused. Please check back here for any updates.

2018-07-06 : Vitality Baby
Some members are experiencing an error message when attempting to activate the Vitality Baby benefit. We working on this and suggest that members check back here for an update on this issue.

2018-06-20 : Cash Back Delay
Members who purchased shoes between the 4th June and 20th June 2018 will find that their items have not been boosted. Some members will also experience a delay in receiving their cash backs for the below benefits.

Shoe Booster
Device Booster
Bike Booster

We are working on resolving these issues and apologise for the inconvenience caused. Your cash backs will not be lost and will be paid out in the cash back cycle following the resolution of these issues.

2018-06-18 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

2018-06-08 : Having issues redeeming your Takealot reward?
Welcome to your new Vitality Baby rewards! We are aware that there is a problem redeeming the Takealot codes. We are sorry for the inconvenience. We are working to resolve this as soon as possible.

2018-05-28 : Weight Loss Rewards
Due to a technical issue some members that have completed the Weight Loss Rewards program have not yet received their third and final HealthyFood cash back boost. Your cash back will be paid once the issue has been resolved.
We apologise for the inconvenience caused.

2018-05-24 : Jawbone devices
We are aware that members are experiencing intermittent technical issues when trying to access their Jawbone accounts. Jawbone is working on the resolving the issue.

We are also not receiving any workout data from Jawbone. We are working with them to get this resolved as soon as possible, and apologise for any inconvenience caused. Please check back here for any updates to this issue.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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