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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2018-09-20 : Android 8
Members on Android 8 that have been experiencing difficulty with updating the Discovery app should uninstall and reinstall the Discovery app. This will resolve the issue.

2018-09-19 : Boosters
Members will find that they are unable to view any Booster options on the Discovery app. This is due to a technical issue which we working on resolving. Please check back here for an update.

2018-09-19 : Linking
We are aware of the linking issue being experienced by Samsung Health and Health app members when trying to link to Vitality. We are working on the issue and apologise for the inconvenience caused.

2018-09-19 : Delayed Plays
We are aware that some members have not yet received their plays, we are working on this and your plays will be allocated once this issue has been resolved. Apologies for the delay.

2018-09-14 : Rewards not yet reflecting in the new app
If you've upgraded your Discovery app, some of your existing rewards may take time to sync to the new app. Any existing rewards will be transferred once you've upgraded - please allow 48 hours for existing rewards to reflect.

2018-09-14 : Flight Booster Unavailable
Members are currently unable to see the option to boost their flights on the Discovery website. We are working on having the issue resolved and will update you once the issue has been resolved. We apologise for any inconvenience caused.

2018-09-13 : kulula.com bookings
We have made some changes to the credentials required to log into the kulula.com website. Members are now required to log in using their Discovery username and password. Some members may experience a profile-related issue that prevents booking - if you are impacted by this, please send a copy of your (or your dependents) ID to updatemyinfo@discovery.co.za and try to book again after 48 hours.

2018-09-07 : Vitality Baby
We are aware that some members are not able to access the Vitality Baby section on the Discovery website. We are working on this and apologise for the inconvenience caused.

2018-08-22 : Suunto 9 Fitness Device
We are aware that Suunto has launched the new Suunto 9. We are working on being able to award points for workouts on this device as soon as possible. Please keep checking back on our website for further updates. Please also note that points cannot be awarded retrospectively from date of purchase.

2018-08-02 : Discovery Miles
Members will find that they are unable to use their Discovery Miles for payment on the Takealot website and app. This is due to a technical issue which we are working on resolving. Kindly check back here for an update on this issue.

2018-06-18 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

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