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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

20-11-2017: Delayed Booster cash backs
Some member will experience a delay with receiving their Gym, Shoe and Flight Booster cash backs. The delay is due to a technical issue which we working on resolving. Apologies for the inconvenience caused.

15-11-2017: Friend request failures
Some members may be unable to see their friends on the Discovery App after accepting their requests, or receive an error when entering their unique codes. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.

15-11-2017: TomTom step points
TomTom and Vitality have successfully completed testing on the integration to share step count data. If you own a TomTom device that tracks steps, you can now earn Vitality points for tracking your steps throughout the day. You can only start earning step points once the following re-linking steps have been completed via the Discovery website or Discovery mobile app:

Website: Log onto your Vitality profile >> Click on “Gym, devices and fitness” and de-link on the TomTom tile >> Re-link your TomTom account to Vitality by scrolling down and clicking on the TomTom tile then follow the instructions as they appear.

Discovery mobile app: Log onto the Discovery app >> Click on “Devices and apps” >> Click on TomTom then de-link >> Once the account has been de-linked, you need to re-link the account by clicking on “Link a device or app” under “Devices and apps” >> Click on TomTom and follow the instructions to link your account.
Note: Steps completed prior to this re-linking will not count towards your weekly Vitality Active Rewards goals.

14-11-2017: S-Health permissions update
The latest Discovery app release for Android (v6.1.0) has revoked S-Health permissions which will result in workout data not syncing through to Vitality.
To avoid a delay with the allocation of your points, please update your permissions by following the below steps:
Open your S-Health app on your Android device>>Click on the three dots at the top-right or menu bar (As it appears on your device)>>click on "Settings">>Click on "Data permissions" then click on Discovery and ensure that all settings are switched on.

13-11-2017: Discovery app update
The new version of the Discovery app for both iOS (4.18.0) and Android (6.1.0) have been released. Please update your Discovery app to the latest version as this release includes the new friends element of Active Rewards, including the new friend invite journey, as well as being able to invite unlimited friends. It also includes a fix for the redeeming of rewards for members on iOS 10.3.

06-11-2017: Weight Loss Rewards cash back
There will be a delay in the payment of Weight Loss Rewards cash backs due to a system issue. We are working on resolving the issue and we apologise for the inconvenience. Please check back here for an update on the issue.

06-11-2017: Active Rewards coupons
Rewards may still reflect as available on the Discovery app after redemption. We are investigating this issue and apologise for the inconvenience caused.

06-11-2017: Trouble linking your device?
We now have video tutorials which can assist you with linking your device. The videos are currently available for the following devices:
Health App https://www.discovery.co.za/portal/individual/vit-partner-health-app
Samsung Health https://www.discovery.co.za/portal/individual/vit-partner-samsung-s-health
Fitbit https://www.discovery.co.za/portal/vitality/fitbit
Garmin https://www.discovery.co.za/portal/vitality/garmin

06-10-2017: Vitality Race Event Points
We are aware that some members are being allocated 0 points for their completed Duathlon/Multi Sports events. We are working on the issue and apologise for the inconvenience caused.

21-09-2017: Polar Beats
We are experiencing a technical issue which has resulted in Heart Rate and Duration data not being received from some Polar members who make use of the Polar Beats App. There is no need to contact us as points will be automatically allocated as soon as the issue has been resolved.

15-08-2017: S Health workouts
Some members will notice a delay with points being allocated for their qualifying speed and heart rate workouts via the S Health App. We are working on the issue and apologise for the inconvenience caused.

Please attempt the below workaround:

Log on to the Discovery App >> Select “Vitality” >> Devices and Apps >> Select “Samsung Health” on the top of the screen >> Select “Syncing exercise” >> Ensure that “Daily step count trend and Exercise” permissions are turned on to allow this data to be shared.

Once the permissions have been set please perform a manual sync if the Discovery App does not automatically sync.

04-07-2017: Ster Kinekor bookings
We are aware that members are unable to make bookings on the Ster Kinekor website due to technical errors. We are working on resolving the issue and apologise for the inconvenience caused.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

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