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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

22-09-2017: Active Rewards activation
We are aware that some members are experiencing technical difficulties when attempting to activate the Vitality Active Rewards benefit on the Discovery App. We are working on resolving this issue and apologise for the inconvenience caused.

22-09-2017: Friend invites
We are aware that members are not able to accept friend invites for their Vitality Active Rewards. We are working on sorting this issue out and apologise for the inconvenience caused. We kindly ask members to check back here for an update on this issue.

21-09-2017: Polar Beats
We are experiencing a technical issue which has resulted in Heart Rate and Duration data not being received from some Polar members who make use of the Polar Beats App. There is no need to contact us as points will be automatically allocated as soon as the issue has been resolved.

15-09-2017: Digital Cards disappearing
We are aware that some members' digital cards are disappearing on the Discovery App. We are working on resolving this as soon as possible and apologise for any inconvenience caused.

11-09-2017: Gym Booster
Members will find that they have not received their Gym Booster cash backs, this is due to a technical issue that we are currently experiencing. We apologise for the inconvenience and kindly ask members to check back here for an update on this issue.

15-08-2017: S Health workouts
Some members will notice a delay with points being allocated for their qualifying speed and heart rate workouts via the S Health App. We are working on the issue and apologise for the inconvenience caused.

Please attempt the below workaround:

Log on to the Discovery App >> Select “Vitality” >> Devices and Apps >> Select “Samsung Health” on the top of the screen >> Select “Syncing exercise” >> Ensure that “Daily step count trend and Exercise” permissions are turned on to allow this data to be shared.

Once the permissions have been set please perform a manual sync if the Discovery App does not automatically sync.

04-07-2017: Ster Kinekor bookings
We are aware that members are unable to make bookings on the Ster Kinekor website due to technical errors. We are working on resolving the issue and apologise for the inconvenience caused.

03-07-2017: Kids Vitality Health Review technical error
Members will experience a technical error (Error 500) when trying to complete the Kids Vitality Health Review. We are working on resolving this issue and apologise for any inconvenience caused.

As an temporary work around kindly follow the below steps to access and complete the Kids Vitality Health Review:

  1. Copy and paste https://www.discovery.co.za/vitality/know-your-health onto your Google Chrome address bar.
  2. Log in with your Discovery Username and Password.
  3. Scroll down and click on the "Kids Vitality Health Review" option.
You will now be able to complete the Kids Vitality Health Review.

 

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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