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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

21-07-2017: MTN walk the talk
Please note that the MTN Walk the Talk is no longer a Discovery sponsored event and as this race does not meet the criteria for Vitality Race Events no points will be allocated. You can still earn points for participating in the MTN Walk the Talk by making use of a Vitality compatible fitness device. Members must ensure that they meet the minimum points criteria in order to earn the relevant points.

11-07-2017: HealthyCare Activations
We are aware that members are not able to activate the HealthyCare benefit on the Discovery website. We are working on resolving the issue and apologise for the inconvenience caused.

04-07-2017: Ster Kinekor bookings
We are aware that members are unable to make bookings on the Ster Kinekor website due to technical errors. We are working on resolving the issue and apologise for the inconvenience caused.

03-07-2017: Kids Vitality Health Review technical error
Members will experience a technical error (Error 500) when trying to complete the Kids Vitality Health Review. We are working on resolving this issue and apologise for any inconvenience caused.

As an temporary work around kindly follow the below steps to access and complete the Kids Vitality Health Review:

  1. Copy and paste https://www.discovery.co.za/vitality/know-your-health onto your Google Chrome address bar.
  2. Log in with your Discovery Username and Password.
  3. Scroll down and click on the "Kids Vitality Health Review" option.
You will now be able to complete the Kids Vitality Health Review.

 

30-06-2017: Nike Run Club iOS app workouts
We are experiencing a technical issue with the data being received from the latest Nike Run Club iOS app (version 5.7.0) resulting in points not being allocated for your qualifying Apple Watch workouts. We are working on resolving the issue and we ask members to make use of the Activity app on the Apple Watch to record workouts and earn points.

Please check back here for an update on the issue.

22-06-2017: Delayed Shoe Booster cash back
Members will experience a delay in receiving their Shoe Booster cash backs. Your cash backs will be paid once the issue has been resolved. We apologies for the inconvenience caused.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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