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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

23-05-2017: Delay in HealthyGear and Flight Booster cashback payments
There is currently a delay in the processing of HealthyGear and Flight Booster cashback payments. We are investigating this and as soon as we have resolved it, all cashbacks will be processed. We ask for your patience while this issue is being resolved and apologise for any inconvenienced caused..

22-05-2017: Discovery 947 Rhythm Run and Discovery East Coast Radio Big Walk
You will receive the advertised points for the distance completed. You are, however, required to be on the lookout for two sets of points. 1. Discovery Sponsored Event (500), 2. 300 (4.7km) or 600 (9.4km) points depending on the distance completed.

12-05-2017: S-Health
Some members are experiencing a delay in the allocation of points for their qualifying S-Health workouts. To resolve this issue kindly update your Discovery App to the latest version (v 5.21.1) and ensure that your S-Health permissions are turned on. This can be done through the Discovery App, or through the latest S-Health app. Once you have updated your permissions, please perform a manual sync so that your workouts can pull through to Vitality, and your points for any qualifying workouts can be allocated.

09-05-2017: Suunto and Tom Tom workouts
We are aware that points are incorrectly reflecting a day before the actual workout was completed. We are working on resolving this issue and apologise for the inconvenience caused.

15-02-2017: Vitality Health Check points delay
We are experiencing a delay with the allocation of points for Discovery Life members who have done a Vitality Health Check. There is no need to contact Vitality as the relevant points will be allocated once the delay has been resolved. Please check back here for an update on this matter.

03-01-2017: Workout points delay
We have identified an issue where some members who complete workouts after 10pm, only have their points awarded on the next day. For example, a workout at 10pm on 28.12.2016 gets points awarded for 29.12.2016. If you're experiencing this delay, please let us know so we can manually adjust the date. We ask for your patience while this issue is being resolved.

29-11-2016: Ster Kinekor activations
We are aware of the technical issue that members are experiencing while trying to activate the Ster-Kinekor benefit. The issue impacts all new activations as well as existing movie card holders who would like to get the Ster-Kinekor Digital card. We are working closely with Ster-Kinekor to resolve the problem. Please check back here for more updates on this issue.
NOTE: Members who have the benefit already activated on the physical or Digital movie cards can still make use of the Ster-Kinekor benefit as per normal.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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