How to claim


How to submit a claim

You can send us your claims in one of these ways:

Smartphone App

Take a photo of the claim – Use the camera on your phone to take a picture of your claim.

Scan the QR code on claim – Use your phone to scan the code on your claim provided by your healthcare professional.

Upload - scan and upload your claims. Upload now
Email - scan and email your claims to
Post - send your claims to Discovery Claims, PO Box 784262, Sandton, 2146
Fax - fax your claims to 0860 329 252 (please ensure that the fax details are clear by first making a photocopy and then faxing that through)
Claims drop-off boxes - drop off your claims in our drop-off boxes located for your convenience in most pharmacies, medical practices and at Virgin Active and Planet Fitness gyms nationwide.

Remember: If your healthcare professional has already sent us the claim, you do not have to send us another copy.

What to remember

  • Claims must be submitted within four months. Older claims will be considered expired and will not be paid
  • Make sure that your membership number, the healthcare professional’s details including the practice number are clear on the claim
  • Send a detailed claim and not just a receipt as we need the details of what you are claiming for in order to process your claim quickly and correctly.

Remember: That if your medical professional sends the claim to us electronically, you don’t need to send a copy in.


Manage your claims

Everything you need to know about your claims. From how to submit your claim to what information we need on your claim. You can also use the Claim Search tool to see the status of your claims.