How to claim
What to remember
- Claims must be submitted within four months. Older claims will be considered expired and will not be paid
- Make sure that your membership number, the healthcare professional’s details including the practice number are clear on the claim
- Send a detailed claim and not just a receipt as we need the details of what you are claiming for in order to process your claim quickly and correctly.
Remember: That if your medical professional sends the claim to us electronically, you don’t need to send a copy in.
How to submit a claim
You can send us your claims in one of these ways:
Take a photo of the claim – Use the camera on your phone to take a picture of your claim.
Scan the QR code on claim – Use your phone to scan the code on your claim provided by your healthcare professional.
Remember: If your healthcare professional has already sent us the claim, you do not have to send us another copy.