How to claim

Emergency services | Discovery Insure

We pride ourselves on our hassle-free claiming process. We offer a number of convenient ways to start your claim.

If you are in an emergency situation, call Discovery 911 immediately on
0860 999 911.

How to initiate a claim

View the progress of your claims
Self-approve your claims

You can log and auto-approve your own vehicle glass and geyser claims here or on the Discovery app.

You can do this on the web or your Android device. iOS to follow.

Use our Smartphone app | Discovery Insure
Use the Discovery app

Use the Discovery app to take photos of an accident scene, capture the details of the other driver and witnesses after an accident and send it to us to start your claim.

Log in to our website | Discovery Insure
Log in to our website

Once you have logged in and started your claim, a skilled claims adviser will contact you to continue the claims process

Call Us | Discovery Insure
Call Us

Call us on 0860 751 751 to get your claim started.

Speak to your financial adviser | Discovery Insure
Speak to your financial adviser

Submit your claim through your financial adviser. Simply contact them and they’ll take you through the claims process.

View the progress of your claims
View the progress of your claims

If you have a claim, you’ll be able to view its progress online with ClaimsView.

Use FastTrack claims | Discovery Insure
Use FastTrack claims

Contact our call centre on
0860 751 751 to FastTrack your approved, specified electronic portable possession claim and we’ll replace the lost or stolen item within 48 hours. This service is available nationwide. We like to keep our promises so if we don’t deliver your item in time, we will waive the excess on your claim.




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