How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.


14-03-2018 : Scheduled system maintenance
We will be performing scheduled maintenance this weekend and during this time members will experience some service interruptions and will not be able to make use of the below:

Discovery website and App
Benefit activations
Flight bookings
Syncing and linking of devices

The maintenance will take place between Saturday at 10 pm and Sunday morning at 06:30 am.

Apologies for the inconvenience this may cause.

07-03-2018 : Device Linking
Some members may experience an intermittent technical issue when trying to link their device. This issue impacts the below devices:


We are working on this issue and apologise for the inconvenience caused.

07-03-2018 : Shoe Booster activations
We will be performing a systems upgrade from the 16th to the 18th March 2018, during this period members will not be able to activate the Shoe Booster benefit. We apologise for any inconvenience this may cause.

15-02-2018 : Team Vitality Activation
We are aware that some members are receiving an error message (Error 500) when trying to activate the Team Vitality benefit . Members could try updating their banking details on the Discovery website and then attempt the Team Vitality activation again. We are working on this issue and apologise for any inconvenience caused.

25-01-2018 : Active Rewards
Some members may find that points for the 18th of January to the 09 February 2018 are reflecting on the Vitality Points Monitor but are not on the Vitality Active Rewards screen. We are working on this issue and apologise for the inconvenience caused.


Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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