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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.


06-12-2017: Discovery app error
We are aware of the error (Discovery has stopped) affecting some Android users with Discovery App version 6.1.3. We are working on resolving the issue and we apologise for the inconvenience.
Resolved on: 14-12-2017

29-11-2017: Surprise Rewards
We are aware that some members have not received the opportunity to spin the wheel for their surprise reward. We are working on having this resolved as soon as possible and we apologise for the inconvenience.
Resolved on: 06-12-2017

28-11-2017: Discovery app update
The new version of the Discovery app for both iOS (4.18.0) and Android (6.1.3) have been released. Please update your Discovery app to the latest version as this release includes the new friends element of Active Rewards, including the new friend invite journey, as well as being able to invite unlimited friends. It also includes a fix for the redeeming of rewards for members on iOS 10.3.
Resolved on: 12-12-2017

20-11-2017: Delayed Booster cash backs
Some member will experience a delay with receiving their Gym, Shoe and Flight Booster cash backs. The delay is due to a technical issue which we working on resolving. Apologies for the inconvenience caused.
Resolved on: 13-12-2017

15-11-2017: TomTom step points
TomTom and Vitality have successfully completed testing on the integration to share step count data. If you own a TomTom device that tracks steps, you can now earn Vitality points for tracking your steps throughout the day. You can only start earning step points once the following re-linking steps have been completed via the Discovery website or Discovery mobile app:

Website: Log onto your Vitality profile >> Click on “Gym, devices and fitness” and de-link on the TomTom tile >> Re-link your TomTom account to Vitality by scrolling down and clicking on the TomTom tile then follow the instructions as they appear.

Discovery mobile app: Log onto the Discovery app >> Click on “Devices and apps” >> Click on TomTom then de-link >> Once the account has been de-linked, you need to re-link the account by clicking on “Link a device or app” under “Devices and apps” >> Click on TomTom and follow the instructions to link your account.
Note: Steps completed prior to this re-linking will not count towards your weekly Vitality Active Rewards goals.
Resolved on: 12-12-2017

06-11-2017: Trouble linking your device?
We now have video tutorials which can assist you with linking your device. The videos are currently available for the following devices:
Health App
Samsung Health
Resolved on: 12-12-2017

21-09-2017: Polar Beats
We are experiencing a technical issue which has resulted in Heart Rate and Duration data not being received from some Polar members who make use of the Polar Beats App. There is no need to contact us as points will be automatically allocated as soon as the issue has been resolved.
Resolved on: 12-12-2017

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