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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.

Description

2018-09-19 : Dis-Chem Rewards
Some members that have selected a Dis-Chem reward will find that they are unable to redeem these rewards at Dis-chem. This is due to a technical issue which prevents your digital card from being displayed. We are working on this and apologise for the inconvenience caused.
Resolved on: 2018=09-20

2018-09-14 : Passbook error
Some members may be unable to view their rewards after updating their Discovery App version. The issue is currently under investigation and we will notify you once the issue has been resolved.
Resolved on: 2018-09-17

2018-09-14 : Active Rewards Dashboard not loading
We are aware of the delays in loading the Active rewards dashboard on the Discovery App. We are working on resolving the issue and apologise for the inconvenience caused. Some members may be unable to view their rewards after updating their Discovery App version. The issue is currently under investigation and we will notify you once the issue has been resolved.
Resolved on: 2018-09-17

2018-09-14 : Page does not exist
There is currently a page does not exist error when clicking Help on the Discovery App. Our teams are investigating the issue and will update you once the issue has been resolved. Some members may be unable to view their rewards after updating their Discovery App version. The issue is currently under investigation and we will notify you once the issue has been resolved.
Resolved on: 2018-09-17

2018-09-13 : Samsung Health Syncing
Members will find that they are unable to sync their S Health workouts on the Discovery app. We are working on this issue and as an interim workaround we would encourage members to perform the following actions to sync their workouts:
 

  • Go to the data permissions section on the S Health app & turn off the "Heart rate" option.
  • On the Discovery App, select > Vitality > Device and apps > Samsung Health > Scroll down to permissions > Select "Syncing steps" And ensure that permission is set to "On" for "Allow this app to read and write Samsung Health data" > Scroll down to "Allowed to read" and make sure that "Daily step count trend" and "Exercise" are both switched on.
  • Select the "Sync Now" option if the app does not sync automatically
Resolved on: 2018-09-14

2018-09-13 : Hotel Collection & Car hire
We are aware that members are unable to access the Vitality Hotel Collection and Car hire pages via the Discovery website. As a workaround members may logon to www.kulula.com and make their bookings. Remember to select "Discovery Vitality" under the "Select loyalty" option before making your booking on the kulula landing page. Some members may be unable to view their rewards after updating their Discovery App version. The issue is currently under investigation and we will notify you once the issue has been resolved.
Resolved on: 2018-09-17

2018-09-12 : Vitality Points Monitor
Members will find that some of their points reflect as being in an "un-calced" state on their Vitality Points Monitor. We are working on this issue and apologise for the inconvenience caused.
Resolved on: 2018-09-17

2018-09-12 : Pending Workouts
Some members will find that the Active Rewards screen reflects their workouts in a pending status. We are working on this and your workouts will reflect correctly once the issue has been resolved.
Resolved on: 2018-09-17

2018-09-04 : Planet Fitness
We are experiencing a technical issue with our connection to Planet Fitness. Due to this some members could experience billing related issues. We are working on resolving the issue and apologise for any inconvenience this may cause.
Resolved on: 2018-09-19

2018-08-30 : Device Linking and De-linking
Effective from 31 August 2018, members will no longer be able to link or de-link their fitness device on the Discovery app. This is only a temporary issue and the functionality will return soon. As a work around members may use the link and de-link functionality on the Discovery website.

The following device/app users will still have the functionality to link and de-link on the Discovery app:

Samsung Health
Health app
Resolved on: 2018-09-17

2018-08-21 : Gym and Devices
Some members may experience a technical issue when trying to access the Gym, Devices and Fitness page on the Discovery website. As a work around members could access the required information on Devices and Apps page on the Discovery App.
Resolved on: 2018-09-17

2018-09-13 : Kauai Coffee
We are aware that members are unable to redeem coffee at Kauai. You will still have the option to select a Kauai smoothie or juice instead. Alternatively members may select a coffee once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2018-09-13

2018-09-03 : Fitbit Points Delay
We are aware that some members are experiencing a delay with receiving points for their qualifying Fitbit workouts for the 30 August 2018. Your points will reflect once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2018-09-05

 
 
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