HealthyFood, HealthyCare and HealthyGear

All the topics and resources you need to help you with HealthyFood, HealthyCare and HealthyGear.

How often can I update my main partner for HealthyGear?

You can change your main partner once every 12 months on the HealthyGear page. This needs to be done by the main member on the Vitality membership.

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Get instant answers to the most common questions and learn more about HealthyFood, HealthyCare and HealthyGear.

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How do I activate Vitality HealthyFood benefit?

Simply go to the Vitality HealthyFood benefit page where you can start your activation.

You will be guided through a simple online activation process.

Tip: You need a Woolworths WRewards, MySchool, MyVilllage or MyPlanet card to activate the HealthyFood benefit with Woolworths. If you have a MySchool, My Village and MyPlanet card, you will need to ensure that you have granted permission for Woolworths to share your information with Vitality to complete your activation. To grant permission visit www.myschool.co.za or call 0861 502 050.

If you have a Discovery Card, your HealthyFood benefit with Pick n Pay will automatically be linked to your card and you will need to swipe your card in store when doing your grocery shopping.

How do I earn my Vitality HealthyFood cash back?

To earn your Vitality HealthyFood cash back at Pick n Pay and Woolworths, simply follow the instructions below.

  • At Pick n Pay you can either swipe your:
    • HealthyFood card before the cashier rings up your purchases, or
    • Discovery Card twice - once before the cashier rings up your purchases and again to pay.
  • At Woolworths simply swipe your Woolworths WRewards, MySchool, MyVillage or MyPlanet card before the cashier rings up your purchases.

Tip: If you don't swipe the applicable card before the cashier rings up your purchases you will not receive your cash back for those purchases.

I haven’t received my Vitality HealthyFood cash back

Your Vitality HealthyFood cash back is paid every billing cycle into the cash back account nominated by the main member. You will receive cash back for HealthyFood purchases made in-store and online.

You can change the account you want your cash back paid into on the Discovery website, simply click here.

Cash back will only be paid out when it is above R50. For example: You earned Vitality HealthyFood cash back of R40 in January and R60 in February. You will not receive your cash back for January as your cash back earned is less than R50, you will receive R100 in February as the cash back earned is above R50.

The date on which you receive your cash back varies per policy. You can call 0860 99 88 77 to find out what your cash back cycle date is.

Tip: If you have multiple Vitality HealthyFood cards, call 0860 99 88 77 to verify that the HealthyFood card you are using is the card that is linked to your account. If your HealthyFood card is not linked to your account you will not earn cash back for your purchases. This applies to your Woolworths card too. Please contact Woolworths to see if the Woolworths card you are using is linked to your Vitality HealthyFood benefit.

How do I activate Vitality HealthyCare benefit?

Simply go to the Vitality HealthyCare benefit page where you can start your activation.

You will be guided through a simple online activation process.

Tip: Vitality members 18 years and older, who have a Clicks ClubCard or Dis-Chem HealthyCare card can activate the Vitality HealthyCare benefit.

GET A PARTNER CARD IN-STORE

  • At Clicks complete the enrolment form at your nearest Clicks store to get a Clicks ClubCard.
  • At Dis-Chem apply for a Dis-Chem HealthyCare card online at www.dischem.co.za or in a Dis-Chem store. Collect your card at your nearest store.

How do I earn my Vitality HealthyCare cash back?

Purchase from a wide range of HealthyCare products and ensure that the cashier swipes your partner card before they ring up your purchases.

Tip: Your Vitality HealthyCare cash back is converted into points and paid into your partner card, i.e. Clicks ClubCard or Dis-Chem HealthyCare card.

I haven’t received my Vitality HealthyCare cash back

Your Vitality HealthyCare cash back is converted into points and paid into your partner cards. Login to your partner websites to view the points you have earned by purchasing HealthyCare products at our partner stores.

For example: You earned Vitality HealthyCare cash back of R40 in January and will receive R40 in cash back points loaded onto your applicable partner store card. Vitality HealthyCare does not apply a R50 limit cash back rule before pay out.

The date on which you receive your cash back varies per policy. You can call 0860 99 88 77 to find out what your cash back cycle date is.

To view your HealthyCare cash back at Clicks go to www.clicks.co.za and at Dis-Chem go to www.dischem.co.za.

What is Vitality HealthyCare?

The Vitality HealthyCare benefit helps you to take better care of yourself and your family through prevention and makes every day personal care easier and more affordable with up to 25% cash back on HealthyCare items at Clicks or Dis-Chem.

Activate your HealthyCare benefit online.

How do I choose and change my main partner?

  • During the activation process you will be need to select either Clicks or Dis-Chem as your main partner.
  • Once you have chosen your main partner, the main member can change it once every 12 months.
  • You will get up to 25% cash back at your main partner and 10% cash back at the other partner.
  • If you were an existing HealthyCare member, you will not have to activate the benefit again.
  • Clicks or Dis-Chem will be your main partner, depending on which benefits you previously activated.
  • You can change your main partner online.

Why am I getting points on my loyalty cards and not cash back into my account?

Your Vitality HealthyCare cash back is converted into points and paid into your partner cards. Login to your partner websites to view the points you have earned by purchasing HealthyCare products at our partner stores.

When you purchase HealthyCare items at either Clicks or Dis-Chem it is easier for you to redeem your cash back at the partner where you earned it.

Which products qualify for cash back?

The new Vitality HealthyCare range will consist of selected products in the following categories:

  • Baby Care
  • Eye Care
  • Fitness and wellbeing
  • Sun care
  • Dental care
  • Foot and hand car
  • Emergency car
  • Self-car
  • Clinical services
  • Over-the-counter (schedule 1 and 2) medicine
  • Chronic care
  • Selected health and fitness devices
  • Products to stop smoking

How does the HealthyCare cash back work?

  • You can earn up to 25% cash back on HealthyCare items from Clicks or Dis-Chem.
  • When you activate the HealthyCare benefit, you qualify for up to 10% cash back on HealthyCare products at Clicks and Dis-Chem.
  • Choose your main partner and find out your Vitality Age to get up to 15% cash back at your main partner and up to 10% cash back at the other.
  • You and your spouse (if applicable) need to find out your Vitality Age every 12 months to increase or keep your cash back at up to 15%.
  • Complete a Vitality Health Check to get up to 25% cash back at your main partner and up to 10% cash back at the other.
  • You and your spouse (if applicable) need to complete a Vitality Health Check every 12 months to increase or keep your cash back at up to 25%.
  • Swipe your Clicks ClubCard at any Clicks till or your Dis-Chem HealthyCare card at any Dis-Chem till before the cashier rings up your items to earn cash back on HealthyCare items.

Is there a limit on my cash back?

  • Your cash back is based on the percentage you have qualified for, your Vitality points and the monthly limit on your Vitality membership.
  • To work out how much cash you get back, we apply your qualifying cash back percentage to your HealthyCare spend in the month.
  • The percentage is either 10%, 15% or 25%, depending on all the health checks you have completed.
  • As a family, you can get cash back on a maximum of R4 000 a month that you spend on HealthyCare items.
  • As a single member, you can get cash back on a maximum of R2 000 a month that you spend on HealthyCare.
  • Your HealthyCare spend that you get cash back on is also limited to the number of Vitality points you have for the year. So, make sure you keep doing healthy activities to earn Vitality points.
  • We will pay your HealthyGear cash back into your nominated account every month.
  • Only the main member on the Vitality membership may select the chosen bank account and is the person responsible for making sure the details are correct.

When will I get my HealthyCare cash back?

  • As a Discovery Vitality member you will receive your points after each billing cycle and if you are a Discovery Health member you will receive it at the end of every month based on your qualifying spend.
  • Transactions that qualify for cash back that are linked to dependents younger than 18 will be paid into the main member’s loyalty card.
  • We will not send statements that show your cash back. You can see a summary of your cash back on www.clicks.co.za or www.dischem.co.za.
  • You pay tax on cash back you earn.
  • Please get your own tax advice on benefits you may receive in terms of these rules.
  • Discovery will not be responsible for any tax consequences that may arise.

How is my HealthyCare cash back allocated?

  • Your Vitality HealthyCare cash back is calculated every month.
  • Your cash back will be converted into loyalty points and paid into your store card after each billing cycle, and you can view these details online on www.clicks.co.za or www.dischem.co.za.
  • Vitality members will not earn Vitality points for buying HealthyCare items.

What about my MedSaver and ChroniCare cash back?

Previously, Discovery Health offered MedSaver at Clicks and ChroniCare at Dis-Chem. These benefits were also available to Vitality members. Plus, the following benefits were offered by Discovery Vitality: Vitality Clicks ClubCard vouchers and HealthyCare.

The HealthyCare benefit combines all four of these benefits into a more comprehensive and simplified benefit.

You will still earn cash back for MedSaver and selected ChroniCare items. MedSaver will fall under the ‘Over-the-counter’ (schedule 1 and 2 medicine) and ChroniCare now falls under the ‘Chronic Care’.

How will I identify HealthyCare products in-store?

You will see a Vitality HealthyCare stamp on the shelf if the product falls under this benefit. You will also see “VIT” or “V” next to HealthyCare products on your till slip after you’ve made your purchase.

Will I earn Vitality points if I use Vitality HealthyCare?

You cannot earn Vitality points for buying HealthyCare items.

Can I use my Discovery Card to pay for HealthyCare items?

  • Yes and you can earn extra rewards if you pay using your Discovery Card.
  • If you pay for ANY items at Clicks or Dis-Chem with your Discovery Card, you can multiply your Discovery Miles by up to 10 times with the HealthyLiving Miles Multiplier.
  • You must have an active Discovery Miles benefit, and we will only multiply the Miles you earn for the purchase.
  • Your Multiplier is based on your Vitality status; certain limits, terms and conditions apply.

Will I get a HealthyCare card?

If you already have a Clicks ClubCard or Dis-Chem card, your ID number will be linked to your cards online and you will not need another card.

If you activate HealthyCare and you do not have a Clicks ClubCard or Dis-Chem HealthyCare card, you will need to apply and collect these at your nearest store.

How do I activate Vitality HealthyGear benefit?

Simply go to the Vitality HealthyGear benefit page where you can start your activation. Simply activate the benefit and we will send you a Vitality HealthyGear card which you can use at both stores.

Tip: Vitality members 18 years and older can activate the Vitality HealthyGear benefit.

How do I earn my Vitality HealthyGear cash back?

Purchase from a wide range of HealthyGear products at Sportsmans Warehouse or Totalsports and ensure that the cashier swipes your Vitality HealthyGear card before they ring up your purchases.

Tip: If you have had multiple Vitality HealthyGear cards, call 0860 99 88 77 to verify that the HealthyGear card you are using is the card that is linked to your account. If your HealthyGear card is not linked to your account you will not earn cash back for your purchases.

I haven’t received my Vitality HealthyGear cash back?

Your Vitality HealthyGear cash back is paid each billing cycle into the cash back account nominated by the main member. You can change the account you want your cash back paid into on the Discovery website, simply click here.

Cash back will only be paid out when it is above R50. For example: You earned Vitality HealthyGear cash back of R40 in January and R60 in February. You will not receive your cash back for January as your cash back earned is less than R50, you will receive R100 in February as the cash back earned is above R50.

The date on which you receive your cash back varies per policy. You can call 0860 99 88 77 to find out when your cash back date is.

Tip: If you have had multiple Vitality HealthyGear cards, call 0860 99 88 77 to verify that the HealthyGear card you are using is the card that is linked to your account. If your HealthyGear card is not linked to your account you will not earn cash back for your purchases.

I haven’t received my Vitality HealthyGear card, can I still earn cash back?

Vitality HealthyGear cards are delivered via the post and take 3 to 4 weeks to be delivered. While you wait, we will SMS you a unique HealthyGear card number per entity by SMS. This is because of the delays experienced with the delivery of HealthyGear cards by the postal service. If you have not received your card within 3 weeks, you can order a new card here.

If you still have not received your Vitality HealthyGear card, you can call us on 0860 99 88 77 and we will assist in getting your card delivered to you.

To earn Vitality HealthyGear cash back you need to ensure that the cashier swipes your Vitality HealthyGear card before they ring up your purchases. If you do not have a card, you will not be able to earn cash back for your HealthyGear purchases.

How often can I update my main partner for HealthyGear?

You can change your main partner once every 12 months. This, however, can only be done by the main member on the Vitality membership.

What HealthyGear products qualify for cash back?

You can earn cash back on most HealthyGear items at Sportsmans Warehouse and Totalsports stores.

  • Products that qualify for HealthyGear cash back are chosen at our discretion and may change from time to time.
  • We work closely with our partners to ensure the products included are safe and promote a healthier lifestyle. Every effort has been made to choose the best quality products to promote overall health and wellness.
  • There is a list of recreational and leisure products, supplements and other products that will not qualify for cash back.
  • Products listed in these catalogues can change at any time.
  • The following items included in the HealthyGear benefit are all directly used for taking part in fitness and active, physical activities (as opposed to hobbies and sedentary activities):
    • Footwear
    • Apparel
    • Sports equipment
    • Fitness devices
    • Exercise equipment

How does the HealthyGear cash back work?

  • You can earn up to 25% cash back on HealthyGear items from Sportsmans Warehouse or Totalsports.
  • When you activate the HealthyGear benefit, you qualify for up to 10% cash back on HealthyGear products at Sportsmans Warehouse and Totalsports.
  • Choose a main partner and complete both a Vitality Age assessment and a Vitality Fitness Assessment at a biokineticist in the Vitality Wellness Network or at a Vitality Wellness Centre to increase your cash back on HealthyGear to up to 25% at your main partner and 10% cash back at the other partner.
  • You and your spouse (if applicable) need to do both the Vitality Fitness Assessments every 12 months to increase your cash back or keep it at up to 25%.
  • By doing these fitness assessments, you’ll understand your fitness level and how to improve it. The Vitality Elite Fitness Assessment can also boost your cash back.
  • Swipe your Vitality HealthyGear card at any Sportsmans Warehouse or Totalsports store before the cashier rings up your items and enjoy cash back on HealthyGear.

Is there a limit on my cash back?

  • Your cash back depends on the percentage you have qualified for, your accumulated Vitality points, your accumulated qualifying spend and the monthly limit on your Vitality membership.
  • To work out how much cash you get back, we apply your qualifying cash back percentage to your HealthyGear spend in the month, per HealthyGear partner store.
  • The percentage is 10%, 15% or 25%, depending on all the fitness assessments you have completed.
  • As a family, you can get cash back on a maximum of R4 000 a month that you spend on HealthyGear items.
  • As a single member, you can get cash back on a maximum of R2 000 a month that you spend on HealthyGear items.
  • Your HealthyGear spend that you get cash back on is also limited to the number of Vitality points you have for the year. So, make sure you keep doing healthy activities to earn Vitality points.
  • We will pay your HealthyGear cash back into your nominated account every month.
  • Only the main member on the Vitality membership may select the chosen bank account and is the person responsible for making sure the details are correct.

Will I earn Vitality points if I use HealthyGear?

No, you cannot earn Vitality points for buying HealthyGear items. You can only earn Vitality points for participating in healthy activities.

Can I use my Discovery Card to pay for HealthyGear items?

Yes, you may. And you can earn extra rewards if you pay using your Discovery Card.

  • If you pay for any items at Sportsmans Warehouse or Totalsports and pay with your Discovery Card, you can multiply your Discovery Miles by up to 10 times.
  • You must have an active Discovery Miles benefit, and we will only multiply the Miles you earn for the purchase.
  • Your Multiplier is based on your Vitality status; certain limits, terms and conditions apply.

Will I get a HealthyGear card?

  • Once you activate the benefit, you’ll get your Vitality HealthyGear card in the post within three weeks, to use when you shop.
  • While you wait, we will SMS you a unique HealthyGear card number per entity.
  • If you have used the HealthyGear benefit at adidas and Totalsports stores, you will not need to activate the benefit again.
  • You can swipe your current Vitality HealthyGear card at any Sportsmans Warehouse and Totalsports stores before the cashier rings up your items to earn your cash back on HealthyGear purchases.
  • If you want to replace your old HealthyGear card or lost your Vitality HealthyGear card, you can order a new replacement HealthyGear card for free. Your current HealthyGear card will still be active for 30 days from when you order the new card.

Why is adidas no longer a HealthyGear partner?

  • The HealthyGear range at Sportsmans Warehouse and Totalsports includes various brands and adidas is one of these brands.
 
 
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