Supporting a home-grown South African AI business

In supporting emerging young businesses, the Procurement team at Discovery is sourcing services from an exciting black youth-owned South African business that has developed an industry-leading document workflow solution using artificial and human intelligence.

Isazi Consulting is using artificial intelligence (AI) and human ingenuity to accelerate digital transformation in a unique and empowering way in South Africa. Isazi's flagship AI product takes completely unstructured data (such as hand-written application and claims forms) and converts it into structured data with 99% accuracy, using a combination of artificial and human intelligence.

Machine learning algorithms identify the type of document automatically and extract only the relevant fields. It also accurately reports its confidence level for each field – so where there is uncertainty, the platform breaks up and anonymises information to share with unemployed youth who play a gamified version of the program for consensus-based verification. This process not only ensures data security, but allows it to achieve unmatched levels of accuracy to write to different workflow processes and databases.

The result is a cost-effective digital alternative to the labour-intensive and error-prone process of traditional data capturing, while creating an earnings stream for unemployed youth.

The idea for the product was devised when Isazi noticed that one of the main pain points for an African financial asset management processing company was in processing PDFs.

Isazi’s three South African founders and team of 20 scientists are passionate about putting Africa on the international AI map. Connecting them to different areas of Discovery’s business will help this promising team to scale their product and business globally.

By solving a big pain point in the industry and freeing up employees to apply themselves to more challenging work than data capture, we see a bright future for this young company.

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