Beware of phishing and vishing scams

Fraudsters are using phishing and vishing scams every day to steal money.

Phishing is a type of cyberattack where fraudsters trick people into revealing sensitive information - like passwords, credit card numbers, or personal details - by pretending to be a trustworthy entity. It often happens through:

• Emails that look like they're from a bank, employer, or service provider
• Fake websites that mimic real ones
• Text messages (SMS phishing or "smishing")
• Phone calls (voice phishing or "vishing").

Example of the scams

You receive an SMS claiming to be from Discovery Bank, asking you to update your details. The link takes you to a fake website where you unknowingly enter your personal details. Then, a fraudster posing as a member of the bank's fraud department calls you, instructing you to approve an in-app authorisation for a refund. In reality, you're approving a fraudulent transaction on your account.

What you can do

• Don't authorise transactions you didn't initiate.
• Read in-app authorisation messages carefully.
• Never share personal information over the phone.

Remember: Banks will never ask you to confirm confidential information over the phone.

What we do

Always look out for our tips and advice to help you stay safe from these scams - read more on how we help to protect you against fraud.