Meet Discovery AI:
The Future of Banking. Now.
Start using Discovery AI today to discover how this advanced artificial intelligence can make managing your finances easier, faster and more intuitive. To get started, tap the AI button on the Home screen in your banking app. Discovery AI helps you get things done - from making payments to managing your money - with personalised guidance every step of the way, backed by 24/7/365 human support when you need it.
Interact with Discovery AI using text, voice notes or by uploading images and documents. It securely analyses your account and transaction data to provide proactive guidance, personalised insights and tailored recommendations - helping you bank smarter and with less effort. You can also access a simplified version of Discovery AI on WhatsApp by messaging +27 11 324 4844 for quick queries and support on the go - but the real magic happens in the Discovery Bank app, where more intuitive banking is now built into every interaction!
Key features of Discovery AI
Smart payments
and purchases
Simplify payments, purchases, and everyday banking tasks like settling invoices, sending money, and purchasing mobile data. Text Discovery AI to help make a payment for you or upload a photo of an invoice to speed up the payment process.
Rich analytics
and insights
Easily analyse transactions, manage budgets and see your financial trends over time.
Personalised
recommendations
Get suggestions to optimise your banking and rewards, identify personalised savings and investment opportunities, and set achievable financial goals.
Custom alerts
and budget reminders
Stay in control of your finances with custom alerts and reminders for payments and unusual account activity.
Seamless document
retrieval
Effortlessly retrieve bank statements and tax certificates in just a few taps.
Experience the
Future of Banking
Accessing Discovery AI is easy - simply tap the AI button at the top of your banking app Home screen to get started.
From helping you complete tasks faster to guiding you through your banking with fewer steps, Discovery AI gives you a more intuitive and personalised way to manage your money - all in one place.
You can also connect with Discovery AI on WhatsApp by sending a message to +27 11 324 4844 for quick queries and support on the go. For your security, you'll authenticate through the Discovery Bank app before starting your conversation.
If you need additional support, you can connect with a Discovery Banker anytime for continuous, personalised human support.
Discovery AI will continue to evolve - and this is just the start. To share feedback about your experience, simply reply with "give feedback" or use an emoji to let us know how we helped.
Explore Discovery AI
Frequently asked questions
Discovery AI is available in the Discovery Bank app, with an on-the-go version available through the WhatsApp application.
To get started in the Discovery Bank app, log in to your banking app and then tap the AI button at the top of your Home screen.
To get started on WhatsApp, add the Discovery Bank WhatsApp number, +27 11 324 4844, to your contacts and type Hi in WhatsApp to start a session. For your security, you'll quickly authenticate through the Discovery Bank app before starting your chat.
Discovery AI is your smart banking assistant that learns, adapts, and responds to your needs.
Discovery AI through our WhatsApp channel gives you quick and easy on-the-go support where you can ask questions, retrieve documents, access personalised spending insights and get help managing your finances.
Discovery AI in the banking app offers you a richer experience and even more support than what is currently available through our WhatsApp channel. You can make select purchases and payments just by typing a request, uploading an invoice or snapping a photo - while you stay fully in control by reviewing and approving every payment before it's processed.
Discovery AI in your banking app also gives you more personalised insights and recommendations based on your banking behaviour and where you are in your journey. Plus, with intelligent navigation, dynamic menus and direct links into the app, Discovery AI will guide you to the right action quickly and efficiently with fewer taps, less searching and no backtracking.
If you want help, you can securely connect to a Discovery Banker from the app through live chat and our secure in-app calling service without needing to start over or repeat yourself.
You can use any device that can download and run the latest versions of the Discovery Bank app and WhatsApp, including the web and desktop WhatsApp versions. If you would like to use Discovery AI on WhatsApp, it's important that the number of the WhatsApp profile you are using matches your primary registered number in the Discovery Bank app.
Discovery AI is embedded directly in the Discovery Bank app - helping you move through your banking in fewer steps. Discovery AI is conversational and uses the latest technology to answer your questions, whether specific to you (transaction and product-related information) or more general. Discovery AI can make sense of all the data points to help you with a specific need, in one place.
The Discovery Bank app is critical to your banking journey and we are very proud of it. It's one of the highest-ranked banking apps in the world. The Discovery Bank app will help you use the insights from Discovery AI to do your banking. You will still open accounts, transact, monitor and adjust budgets, play the Vitality Active Rewards gameboard and view your other Discovery products in the banking app, with Discovery AI guiding you to the right action quickly and efficiently - simplifying your everyday tasks while actively guiding you towards smarter financial decisions every day.
Discovery AI will guide you to exactly where you need to go to transact or make changes to your bank account. Discovery AI in the banking app can facilitate certain payments and value-added services like purchasing airtime, data, water, electricity and digital vouchers. Discovery AI helps you make payments and select purchases through chat-based interaction, uploading a digital invoice, or taking a picture of a physical invoice. Discovery AI will gather the payment details for you to review and approve - ensuring you always stay fully in control.
If you want to perform any other transactions, you will need to log in to the Discovery Bank app and transact from there.
We're compliant with security and privacy legislation. We process all information in a secure manner without unnecessary dependence on third parties.
Discovery AI is currently free to use for Discovery Bank clients.
Visit our Info and tips page for more helpful FAQs about Discovery AI.
Discovery AI features subject to individual client data and products. Discovery AI may make mistakes, and all answers should be verified before being relied upon. Responses should not be considered financial advice. For any financial advice, please consult a financial adviser.
Discovery AI uses advanced artificial intelligence to make managing your finances easier and save you time
Join Discovery Bank and experience the Future of Banking. Now.