Get instant help with Ask Discovery
Need real-time help? Chat with Ask Discovery to get instant answers to all your questions or strike up a conversation with a live Vitality agent for round-the-clock support.
How to chat with Ask Discovery
Start a conversation with Ask Discovery to get instant help on anything you need, such as your Vitality benefits, how to reach your goals and earn Vitality points, how to spend your Discovery Miles, and much more!
Popular topics
We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.
| Description |
|---|
| 2026-10-16 : Unable to access Discovery Vitality due to scheduled maintenance |
| 2026-10-13 : Delay with Garmin workouts and sleep events |
| 2026-10-12 : You can track your sleep with HUAWEI now
|
| 2026-10-05 : You need Vitality Pay to access VFit |
| 2026-05-18: Update to HealthyCare rewards for family memberships |
Vitality product rules
Click here to view the terms, conditions and rules applicable to your Vitality benefits.
Claim points manually
If you claimed for your screening, assessment or vaccination from a medical scheme plan administered by Discovery Health (Pty) Ltd, or if you completed it at a pharmacy in the Vitality Wellness Network, we will receive your results automatically and will award your points. If you are a Discovery Life only, Group Risk only, Libcare Medical Scheme member or you did not complete your assessment, screening or vaccination at a Vitality Wellness Network pharmacy, please submit your results here.