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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2019-09-11 : Samsung Health Points Delay
We are aware that S-Health users are experiencing an issue when attempting to sync or link their device. Please follow the below steps to resolve the issue:

Open the Samsung Health app > Tap on More (Three dots on the Samsung Health landing screen) > Setting > Account > Samsung Account (You will need to log in) > Turn on Auto sync > Tap "Sync Now"

Go back one screen, to the Data permission page > Turn on all data permissions for Discovery.

2019-09-04 : Active Rewards Goal
Members will find that their Vitality Active Rewards goal is reflecting incorrectly on the Discovery website. The goal that appears on the Discovery app is correct and members should work towards achieving this goal. We are working on correcting the website and apologise for the inconvenience caused.

2019-09-01 : HealthyLiving
We are aware that members cannot view the below HealthyLiving information on the Discovery website.

Cashback amounts for HealthyFood, HealthyCare and HealthyGear.
Cashback statement
HealthyFood basket

We are working on this issue and apologise for the inconvenience caused.

2019-09-01 : Vitality Cash Back
We are enhancing our Vitality cash back system to create a seamless experience for our members. During this period, you will not receive a notification informing you that your Vitality cash back has been paid into your nominated bank account, Discovery Card or Vitality Savings Account. Viewing your cash back amount will also be temporarily unavailable on the Discovery app and the Discovery website.

Once our new system is implemented, your cash back details will be available on the Discovery app and the Discovery website. Here's what you can look forward to viewing:

  • The total cash back you have earned per month
  • The date your cash back was paid
  • The account your cash back was paid into

2019-08-16 : Suunto
The new Suunto app is not yet integrated with Vitality. In order to earn fitness points, Suunto users should remain integrated with Movescount. Any Suunto users unable to utilise Movescount will have their missing points backdated to 10 July 2019. Keep an eye on our Help page for updates on the Suunto app integration.

2019-07-24 : TomTom
Some TomTom users are still earning Vitality points through their linked devices even though the TomTom/Vitality integration has ended. Points earning will stop imminently and TomTom users should still prepare to earn their Vitality fitness points differently going forward.

2019-07-24 : Misfit
Some Misfit users are still earning Vitality points through their linked devices even though the Misfit/Vitality integration has ended. Points earning will stop imminently and Misfit users should still prepare to earn their Vitality fitness points differently going forward.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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