How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.


2021-01-19: Benefit Boosters
We are aware that members are experiencing an error "Could not retrieve information" when trying to access the "Benefit Boosters" option on the Discovery app. We are working on this and apologise for the inconvenience caused.

2021-01-13: Vitality Active Rewards For Kids
Members are unable to access Vitality Active rewards for kids after selecting 'YES' as their response to the question "Do you know if your child has any reason not to exercise" We are working on this issue and it will be resolved on 21 January 2021. Apologies for the inconvenience this may cause.

2021-01-13: Vitality Active Rewards
Some Vitality members are not able to view the 'Rewards' option under the 'Get Rewarded' section on the Discovery app. While we working on resolving this issue we would suggest that members make use of the Discovery website to view the 'Rewards' information.

2021-01-06: Vitality Active Rewards Kids - Challenge Page
We are aware that some members are experiencing a "could not load" error or a greyed out screen when trying to load the challenges in the app. We are working on this issue and apologise for the inconvenience caused.


Vitality product rules

Click here to view the terms, conditions and rules applicable to your Vitality benefits.

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

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