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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2021-12-04 : Drive goals not updating
We are aware that some members' drive goals are not updating and shows as "not achieved". We are working on having this resolved as soon as possible and apologise for any inconvenience caused.

2021-12-04 : Unable to activate Team Vitality
We are aware the some members are unable to activate their Team Vitality benefit. We are working on resolving this as soon as possible, and apologise for any inconvenience caused.

2021-12-03: Updates to travel restrictions following the discovery of the Omicron variant
International travel has been restricted following the detection of a new coronavirus variant called Omicron.

United Kingdom update

In line with United Kingdom (UK) government regulations, several countries, including South Africa, have been placed on a travel red list. This is a list of countries that the UK considers risky for travel due to COVID-19, and have restricted travel to and from these destinations. However, British Airways International's daily service between Johannesburg and London has resumed. Passengers must have completed approved vaccinations at least 14 days before arrival in England or undergo COVID-19 testing and isolation for ten days upon arrival in England. UK government guidelines are available on the British Airways website. Travellers in transit in the UK need to also consider COVID-19 testing requirements.

Vitality members can check their flight status on ba.com (or download the British Airways app). Members will receive direct email communication from BA should the airline cancel flights. You can claim a full reimbursement on unused flights. If a member elects to cancel their flights, the value of the unused ticket can be used for further travel on British Airways, valid until 30 September 2023. In addition, British Airways "booking with confidence policy" offers a free change of booking fee. T&Cs apply. To make changes, contact Vitality Travel on 011 921 0490 or email vitalitytravel@comair.co.za.

Members will receive direct email communication from BA International advising of flight cancellations. Vitality members can check their flight status on ba.com (or download the BA app). If British Airways cancels members' flights, a full reimbursement on unused flights can be claimed. If a member elects to cancel their flights, the value of the unused ticket can be used for further travel on British Airways, valid until 30 September 2023. In addition, British Airways "booking with confidence policy" offers a free change of booking fee. T & Cs apply. To make changes, contact Vitality Travel on 011 921 0490 or email vitalitytravel@comair.co.za.

Emirates flight bookings

The Dubai COVID-19 Command and Control Centre (CCC) has suspended outbound passenger flights from South Africa to Dubai up until 31 December 2021. Flights into South Africa will remain operational.

Members will receive direct email communication from Emirates advising of flight cancellations. To receive the latest updates on their flights, customers are also advised to ensure that their contact details are correct by updating them through the "Manage Your Booking" tab.

Should members want to amend flights booked on Emirates airlines, they can do so through the Vitality Travel call center by calling 011 921 0490 or emailing vitalitytravel@comair.co.za, fare rules apply. We kindly request that members email Vitality Travel if they are not travelling within 72 hours, as high call volumes are expected.

Qantas has suspended most international flights, but are planning to resume flights to South Africa from April 2022. Visit the Qantas website for more information. [Last update: 01 September 2021].

As a vitality member, we encourage you to check the COVID-19 testing requirements for each country you intend on travelling to, and each of the international airlines.

To cancel or postpone flights or for any other queries, please call Vitality Travel on 011 921 0490. You can also email your requests directly to the Vitality Travel Team at vitalitytravel@comair.co.za.

2021-11-24 : Travel booking changes
Now you can change your local travel bookings online.
For kulula.com changes visit www.kulula.com, Select "Manage Trip" and follow the steps.
For British Airways visit www.britishairways.com, Select "Manage" and follow the steps.
To find out more on where you can travel given COVID-19 restriction in different countries, click here.

2021-10-15 : International Flights
We are aware that members are not able to book some international British Airways flights on the Kulula website. Comair is working on resolving this issue. If you need to make an urgent booking, please contact the Comair's Vitality Travel contact centre on 011 921 0490 for assistance.

2021-09-29 : Kulula Booking Confirmation
We are aware that some members are not receiving their booking confirmations. Kulula is working on this issue. As an interim solution members can follow the below steps to have the booking confirmation resent.

  1. Login on the Kulula website
  2. Select "Manage" on the far right hand side of the page.
  3. Select "kulula.com" under "Manage flight"
  4. Select "Discovery Vitality" under the "Choose your type of booking"
  5. Select "MANAGE BOOKING"
  6. Select "RESEND CONFIRMATION"
  7. Select "SEND"

2021-08-24 : Samsung Galaxy Fit E
We not receiving heart rate data for some members that make use of the Samsung Galaxy Fit E device. We have found that the heart rate data is pulling through for members that have selected "Running" as their workout type. We are working on having this issue resolved for the other workout types and apologise for the inconvenience caused. 

 

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