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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2019-11-11 : Vitality Gym Points
We are aware that some members are experiencing a delay with their gym points reflecting for Virgin Active and Planet Fitness workouts. We are working on this and apologise for the inconvenience caused.

2019-11-07 : Makro Rewards
We are aware that members are not able to redeem their Makro rewards in store. We are working on this and apologise for the inconvenience caused.

2019-11-04 : Vitality Points Tracker
Apple device users will find that they are unable to access Vitality Points Tracker on their device. Members making use of the Safari browser will not be able to download their Vitality Points Tracker. We are working on this and apologise for the inconvenience caused.

2019-11-01 : Vitality Status
We are aware that the Vitality Points Tracker is incorrectly showing that members who have qualified to carry over a Diamond Vitality status next year, will be on a Gold Vitality status in 2020. We are working on this and apologise for the inconvenience caused.

2019-09-27 : Transferring your Health Data to a new iPhone
If you change your iPhone, you need to make sure that you back-up and transfer your Health Data so that you can get your Vitality Points for any workouts that may have been recorded on your old phone.

To back-up your Health Data, follow these steps:

  1. Go to Settings > Tap on your name on the top of the screen > Tap on iCloud and make sure that the Health App is "on".
  2. Tap iCloud Backup at the bottom of the list.
  3. Tap iCloud Backup and then OK. Stay connected to your network/Wi-Fi connection until the process completes.
    • The progress and confirmation of backup completion can be checked by:
    • Going to Settings > Tap on your name on the top > Tap on "iCloud" > Tap on iCloud Backup.
    • Under Back Up Now, you will see the date and time of your last backup.

For a guide on how to transfer your Health Data to your new iPhone, please click here

For a guide on how to pair your Apple Watch with your new iPhone, please click here

2019-10-01 : Active Rewards Goal
Members will find that their Vitality Active Rewards goal is reflecting incorrectly on the Discovery website. The goal that appears on the Discovery app is correct and members should work towards achieving this goal. We are working on correcting the website and apologise for the inconvenience caused.

2019-10-01 : HealthyLiving
We are aware that members cannot view the below HealthyLiving information on the Discovery website.

Cashback amounts for HealthyFood, HealthyCare and HealthyGear.
Cashback statement
HealthyFood basket

We are working on this issue and apologise for the inconvenience caused.

2019-10-01 : Vitality Cash Back
We are enhancing our Vitality cash back system to create a seamless experience for our members. During this period, you will not receive a notification informing you that your Vitality cash back has been paid into your nominated bank account, Discovery Card or Vitality Savings Account. Viewing your cash back amount will also be temporarily unavailable on the Discovery app and the Discovery website.

Once our new system is implemented, your cash back details will be available on the Discovery app and the Discovery website. Here's what you can look forward to viewing:

  • The total cash back you have earned per month
  • The date your cash back was paid
  • The account your cash back was paid into
 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

Log in

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Please click here to login into Discovery Digital Id