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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2019-05-22 : Kulula Payments
We are aware that members are experiencing intermittent payment issues on the kulula.com website. Kulula is working on resolving this issue.

2019-05-15 : Diamonds
We aware that members are experiencing a technical issue when attempting to use their diamonds to redeem rewards. We are working on this and apologise for the inconvenience caused.

2019-04-24 : Cashback Delay
We are experiencing a delay with the payment of the following cash backs:

HealthyFood
Shoe Booster
Flight Booster
Gym Booster

We are working on this and apologise for the inconvenience caused.

2019-05-07 : HealthyFood Cashback Campaign
We apologise for the delay in processing the cash back payments for the 'Up to 50% HealthyFood cash back' campaign at Woolworths which ran over the weekend of the 30 and 31 March 2019. We will be processing these campaign cash back payments over the next three weeks. Thank you for your understanding.

2019-04-30 : Suunto
We are aware that Suunto users would have received a notification from Suunto confirming the launch of the new Suunto App. We are working on our integration with the new app and will alert all users as soon as this will be available. We are still integrated with Movescount platform and therefore you will continue to earn points for workouts uploaded through this platform.

2019-04-29 : Vitality Cash Back
We are enhancing our Vitality cash back system to create a seamless experience for our members. During this period, you will not receive a notification informing you that your Vitality cash back has been paid into your nominated bank account, Discovery Card or Vitality Savings Account. Viewing your cash back amount will also be temporarily unavailable on the Discovery app and the Discovery website.

Once our new system is implemented, your cash back details will be available on the Discovery app and the Discovery website. Here?s what you can look forward to viewing:

  • The total cash back you have earned per month
  • The date your cash back was paid
  • The account your cash back was paid into

2019-04-24 : Linking and De-linking
Members will experience intermittent technical issues when trying to link or de-link their fitness device. We are working on this and apologise for the inconvenience caused.

2019-04-24 : Drive Goals
We are aware that some Vitality Drive members have not yet received their plays. We are working on this and your plays will be awarded once the issue has been resolved. Apologies for the inconvenience caused.

2019-04-10 : Discovery Insure Trip recording
If you are using a Samsung device and have recently upgraded to Android Operating System 9 (OS 9), make sure that your Discovery Insure app is not in hibernation mode. Here is a step by step guide on how to take your Discovery Insure App out of hibernation mode so we can continue to measure your driving behavior.

2019-04-02 : HealthyLiving
We are aware that members cannot view the below HealthyLiving information on the Discovery website.

Cashback amounts for HealthyFood, HealthyCare and HealthyGear.
Cashback statement
HealthyFood basket

We are working on this issue and apologise for the inconvenience caused.

2019-03-18 : Supported Huawei Devices
Kindly take note that Vitality supports the below Huawei fitness devices:

Huawei Band 2 Pro
Huawei Band 3 Pro
Huawei Watch GT - Sport
Huawei Watch GT - Classic
Huawei Watch GT - Active - new
Huawei Watch GT - Elegant - new

2019-02-28 : Clicks Activations
We are aware that members are experiencing technical issues when trying to activate the Clicks benefits. We are working on this and apologise for the inconvenience caused.

2019-02-05 : HealthyFood Cashback
Some members will find that the HealthyFood discount percentage reflects incorrectly on the Discovery website. You will not be negatively impacted as our system will still process your HealthyFood purchases according to your correct discount percentage. We are working on correcting the website.

2019-03-13 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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