How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.


28-06-2017: Reward redemption for Apple users
Some Apple users may experience technical difficulties when trying to redeem their Active Rewards reward. You may receive the error message “ Digital card error” or the reward may disappear.
We are working on the issue and apologise for the inconvenience caused.

22-06-2017: Delayed Shoe Booster cash back
Members will experience a delay in receiving their Shoe Booster cash backs. Your cash backs will be paid once the issue has been resolved. We apologies for the inconvenience caused.

12-06-2017: Apple Steps
Members making use of an Apple device to track steps will notice that the step data is pulling through to Vitality incorrectly in that the steps reflect lower then what was actually recorded on the Apple device. We are working on this and your steps will be corrected as soon as the issue has been resolved.


Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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