How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2018-12-06 : Vitality Active Rewards
Members will find that they are unable to select certain rewards. This is due to the limited supply of some rewards. Once the limit has been reached you will not be able to select that specific reward however you will still be able to select any other partner rewards that are in the same category. We working on having rewards automatically removed from the selection list once they have reached the limit.
Apologies for the inconvenience caused.

2018-11-22 : Flight Booster
A technical issue is preventing members from boosting their flights. We are working on this and apologise for the inconvenience caused.

2018-10-03 : Points Goal
We are aware that the Vitality Active Rewards Points Goal incorrectly reflects as zero on the Discovery website. We are working on this and would suggest that members use the Discovery app to view their points goal information.

2018-09-10 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
Log in