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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2020-09-15: Preventative Screening Points
We are experiencing a delay with the allocation of points for some preventative screenings. The delay effects the following screenings:
Glaucoma
Dental
Flu vaccination
Optometry visits
Virtual Vitality Health Check
HPV

We are working on this and your points will reflect on your Vitality Points Tracker once the issue has been resolved.

2020-09-02: Gym membership billing queries
If you requested a freeze of your gym membership, and you have a query related to the billing of your gym membership, please contact Virgin Active on freeze@virginactive.co.za or Planet Fitness on customerservice@planetfitness.co.za.

2020-08-27: Vitality Travel Cancellations, Refunds and Changes
We have created an internal Travel Query Team to assist our members with queries pertaining to cancellations, refunds and changes related to lockdown. If you were unable to travel or wish to postpone a trip, Vitality members can email Vitalitytravelqueries@discovery.co.za.

2020-08-27: Browser support for the mental wellbeing assessments
Internet Explorer 11 (IE 11) does not support the mental wellbeing assessments. Vitality members who would like to complete their mental wellbeing assessments should do so on other browsers such as Google Chrome.

2020-08-18: Linking iOS Device
We are aware that iOS device users on the Vitality Active Rewards for teens benefit are unable to link their device to Vitality. We are Working on this and apologise for the inconvenience caused.

2020-08-14: Vitality Cash Back Cycle
We are moving your HealthyFood, HealthyCare and HealthyGear cash back payout to a simpler calendar month payout cycle. You will get your cash back for your August purchases within the first two weeks of September and then at the same time every month after that. We will continue to phase this in for all your other benefits over the coming months and there is no additional action required from you.

As part of the transition, you will receive any outstanding July rewards that are due to you in August while we align your cash back payout cycles.

2020-08-12: Vitality 65+ Pharmacy Network
Our registered pharmacies listed on the Vitality 65+ network are preparing to facilitate Vitality 65+ assessments. Should your regular pharmacy not be available, please ask for a suitable date or try an alternative pharmacy on our list.

2020-07-24: New Huawei Devices and the Discovery App
Because of recent changes to US laws, new Huawei devices could not access the Google Play Store, which is where the Discovery app is housed. So far, the device models that have been affected include Huawei Y7 P, Huawei P40 Lite, Huawei P40 and Huawei P40 Pro.

We are happy to announce that a version of the Discovery app is now available on the Huawei app store allowing Huawei members to enjoy the use of Vitality Active Rewards.

Members can now utilise most of the Discovery app features that are not dependent on Google Play services while we continue to work on developing full functionality of the Discovery app. This is a complex process and members may experience errors when attempting to use certain functions.

Full functionality will be available in the next Discovery app update at the end of October.

2020-06-20: Reduced call centre work force
To protect our people and their families against COVID-19 and in support of our country's containment effort, we have reduced Vitality's call centre work force. Please support our efforts by first using our digital tools like the Send a Query function on www.discovery.co.za and the Discovery App. You can also refer to Ask Discovery, our virtual website assistant, for immediate answers to some of the most commonly asked Vitality questions. You will be able to speak to a consultant if your call is urgent but you may experience significant delays. We thank you for your understanding.

2020-06-20: Race Submissions
Please note: Manual race submissions are closed for the duration of the stay-at-home period. Please keep an eye on our help pages for up-to-date information.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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