How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2019-12-12 : Health Goals
We are aware that members have not received Vitality Reward Points after achieving their Health goal. The Health goal is also incorrectly reflecting as 'not achieved' on the Discovery app. We are working on this and your Vitality Reward Points will be awarded once the issue has been resolved.

2019-12-09 : Vitality Money
Discovery Bank members will find that their Vitality Money rings are not updating on the Discovery Bank app and the Discovery Corporate app. We are working on this and apologise for the inconvenience caused.

2019-12-06 : Vitality Active Rewards
Members will find that their Vitality Reward Points reflect as zero on the Active Rewards screen on the Discovery app. Please note that this is a display issue and your reward points are available and can still be used. We are working on the issue and your Vitality Reward Points will reflect correctly once the issue has been resolved.

2019-12-05 : Cash Back Delays
We've been experiencing some intermittent issues with our cash back payments. We are in the process of resolving these issues. Please note that this may result in some delayed cash back payments and we will update you once the issues have been resolved.

2019-12-04 : Clicks Activations
We are aware that members are unable to activate the Clicks benefit. We are working on this and apologise for the inconvenience caused.

2019-11-28 : Vitality Drive
We are aware that the Vitality Drive Ring on the Discovery app is not updating correctly. We are working on this and apologise for the inconvenience caused.

2019-10-01 : Active Rewards Goal
Members will find that their Vitality Active Rewards goal is reflecting incorrectly on the Discovery website. The goal that appears on the Discovery app is correct and members should work towards achieving this goal. We are working on correcting the website and apologise for the inconvenience caused.

2019-10-01 : HealthyLiving
We are aware that members cannot view the below HealthyLiving information on the Discovery website.

Cashback amounts for HealthyFood, HealthyCare and HealthyGear.
Cashback statement
HealthyFood basket

We are working on this issue and apologise for the inconvenience caused.

2019-10-01 : Vitality Cash Back
We are enhancing our Vitality cash back system to create a seamless experience for our members. During this period, you will not receive a notification informing you that your Vitality cash back has been paid into your nominated bank account, Discovery Card or Vitality Savings Account. Viewing your cash back amount will also be temporarily unavailable on the Discovery app and the Discovery website.

Once our new system is implemented, your cash back details will be available on the Discovery app and the Discovery website. Here's what you can look forward to viewing:

  • The total cash back you have earned per month
  • The date your cash back was paid
  • The account your cash back was paid into
 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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