Get instant help with Ask Discovery

Need real-time help? Chat with Ask Discovery to get instant answers to all your questions or strike up a conversation with a live Vitality agent for round-the-clock support.

How to chat with Ask Discovery

Start a conversation with Ask Discovery to get instant help on anything you need, such as your Vitality benefits, how to reach your goals and earn Vitality points, how to spend your Discovery Miles, and much more!

On WhatsApp

Register here for Ask Discovery on WhatsApp. If you have already registered, scan this QR code to start chatting.

On the website or App

Look out for the pink chat icon on the website or Discovery App and tap to start chatting. To get personalised answers to your questions, make sure you are logged in to your Discovery profile.

On WhatsApp

Register here for Ask Discovery on WhatsApp. If you have already registered, click here to start chatting.

On the website or App

Look out for the pink chat icon on the website or Discovery App and tap to start chatting. To get personalised answers to your questions, make sure you are logged in to your Discovery profile.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2023-10-31 : Unable to select vouchers
We are aware that some members are not able to select Steam, Showmax or PlayStation vouchers on the Vitality Mall. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.

2023-09-27 : We've updated our privacy statement
We have updated our privacy statement and you can familiarise yourself with the changes by clicking here. Alternatively, you can find our Privacy web page under the "About Us" section at the bottom of the Discovery website.

2023-03-31 : Friends Leader Board
We have temporarily disabled the friends leader board under Vitality Active Rewards due to a technical error. Our teams are working on resolving this, please refer to the help page for further updates.

2022-09-06 : All your Pay As You Gym (PAYG) questions answered in one convenient place
We have created a page to assist our members in making it easier to find more information about Pay As You Gym (PAYG) and have all their questions answered in one convenient location. To access this page, please click https://www.discovery.co.za/vitality/pay-as-you-gym

2022-07-13 : All your Vitality Travel questions answered in one convenient place
We have created a page to assist our members in making it easier to find more information about Vitality Travel, and have all their questions answered in one convenient location.
To access this page, please click here

 

Vitality product rules

Click here to view the terms, conditions and rules applicable to your Vitality benefits.

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

Log in

Please click here to login into Discovery Digital Id

Please click here to login into Discovery Digital Id