How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2018-08-21 : Suunto 9 vice Points
We are aware that Suunto has launched the new Suunto 9. However, at this stage workouts are being sent to us as 'unverified'. The relevant team is working on the matter and we hope to have this resolved as soon as possible.
PLEASE NOTE: Points will be awarded from the date this has been resolved will not be backdated to the date of purchase.

2018-08-21 : Gym Tracker
Some members may find that they are unable to view the Gym Tracker on the Discovery website. We are working on this and apologise for the inconvenience caused.

2018-08-14 : Reward Redemption
We are aware that some members are not able to redeem their Vitality Active Rewards at our partner stores. This is due to a technical issue which incorrectly places the reward in an invalid status. We are working on this and apologise for the inconvenience caused.

2018-08-07 : Vitality Points Monitor
Members will find that some of their points reflect as being in an "un-calced" state on their Vitality Points Monitor. Some members will also find that their Vitality Points Monitor is reflecting as unavailable. We are working on this issue and apologise for the inconvenience caused.

2018-08-02 : Pending Workouts
Some members will find that the Active Rewards screen reflects their workouts in a pending status. We are working on this and your workouts will reflect correctly once the issue has been resolved.

2018-08-02 : Discovery Miles
Members will find that they are unable to use their Discovery Miles for payment on the Takealot website and app. This is due to a technical issue which we are working on resolving. Kindly check back here for an update on this issue.

2018-06-20 : Cash Back Delay
Members who purchased shoes between the 4th June and 20th June 2018 will find that their items have not been boosted. Some members will also experience a delay in receiving their cash backs for the below benefits.

Shoe Booster
Device Booster
Bike Booster

We are working on resolving these issues and apologise for the inconvenience caused. Your cash backs will not be lost and will be paid out in the cash back cycle following the resolution of these issues.

2018-06-18 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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