How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2020-02-21 : Gym Booster
We are experiencing a delay with the payment of your Gym Booster cash backs. We are working on this and apologise for the inconvenience caused. Your cash backs will be paid once the issue has been resolved. Apologies for the inconvenience caused.

2020-02-19 : Bonus Plays
Some members will find that they have not yet received their bonus plays, we are working on this and all plays due to you will be allocated on the 26 February. Apologies for the inconvenience caused.

2020-02-19 : Discovery App
Some members may experience intermittent technical issues while making use of the Discovery app. We are working on this and apologise for the inconvenience caused.

2020-02-18 : Points Delay
We are aware that workouts are reflecting on your Vitality Points Monitor but your points have not yet been allocated. We are working on this and apologise for the inconvenience caused.

2020-02-14 : HealthyLiving
We are aware that members cannot view the below HealthyLiving information on the Discovery website.

Cashback amounts for HealthyFood, HealthyCare and HealthyGear.
Cashback statement
HealthyFood basket

We are working on this issue and apologise for the inconvenience caused.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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