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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2019-01-18 : Device Points Delay
Members will experience a delay with the allocation of points for their qualifying workouts. We are working on this and your points will reflect as soon as the issue has been resolved.

2019-01-17 : Device Support
As of the 18 January 2019 we will no longer support the below devices:

Tom Tom
iHealth
Misfit

Members who currently have the device linked to Vitality can continue to use the device to earn their points. These members will only be able to check if their device is linked on the Discovery website and not the on the Discovery app. Any attempts to link one of the above devices from the 18 January 2019 will be unsuccessful.

2019-01-16 : Cash Back Delay
Members who had activated the below benefits or updated their banking details after 21 December 2018 will experience a delay with the payment of their cash backs.

HealthyFood
HealthyGear
HealthyCare
Gym Booster
Device Booster
Shoe Booster
Bike Booster
Flight Booster

We are working on this and apologise for the inconvenience caused.

2019-01-15 : Samsung Health App update
We are aware that some members are having difficulties linking their Samsung Health app, which is affecting the allocation of points. We are liaising with Samsung to determine the root cause and apologise for the inconvenience caused.

2019-01-15 : Android 8 and 9 "Battery optimization"
The battery optimization setting on Android 8 and 9 is preventing 'Step and Exercise' data from being tracked. Members need to turn off the battery optimization setting for the Samsung Health App to enable the tracking of data.

2019-01-09 : Error 500 on the Vitality Selection
We are aware that members are experiencing an error (Error 500) when accessing certain tabs on the Discovery website (Vitality). We are working on this and apologise for the inconvenience caused.

2018-12-22 : HealthyLiving benefit activations
We are aware of the technical issues that some members are experiencing when attempting to activate the below benefits:

  • HealthyCare
  • HealthyFood
  • HealthyGear

We are working on resolving this and apologise for the inconvenience.

2018-12-06 : Vitality Active Rewards
Members will find that they are unable to select certain rewards. This is due to the limited supply of some rewards. Once the limit has been reached you will not be able to select that specific reward however you will still be able to select any other partner rewards that are in the same category. We working on having rewards automatically removed from the selection list once they have reached the limit.
Apologies for the inconvenience caused.

2018-12-01 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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