How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.


2018-04-19 : Vitality Active Rewards
Some members will find that points for their qualifying workouts reflect on their Vitality Points Monitor but not on Vitality Active Rewards. This has resulted in some qualifying members not receiving their Surprise Rewards. We are working on the issue and once fixed you will have the opportunity to spin the wheel for your Surprise Reward.

2018-03-28 : Device and Shoe Booster payments
We are experiencing a technical issue with the processing of payments for the Shoe and Device Booster benefits. The payments are shown to be in a pending state and we would advise members not to proceed with their Shoe or Device purchase until this matter is resolved. We apologise for the inconvenience caused.

2018-03-28 : HealthyFood indicator
Members will find that the indicator (V) normally used to identify HealthyFood items on the PnP till slips is not being displayed for fruit and vegetable purchases. We are working on resolving this issue and apologise for any inconvenience this may have caused.

2018-03-23 : Shoe Booster cashbacks
We are experiencing a delay with the payment of Shoe Booster cash backs due to a technical issue. We are working on the this and apologise for the inconvenience caused.

2018-02-15 : Team Vitality Activation
We are aware that some members are receiving an error message (Error 500) when trying to activate the Team Vitality benefit . Members could try updating their banking details on the Discovery website and then attempt the Team Vitality activation again. We are working on this issue and apologise for any inconvenience caused.


Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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