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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2020-01-20 : Device Workouts
We are experiencing a delay with the allocation of points for your qualifying device workouts for the 17th and 18th January 2020. We are working on this and your points will be allocated once the issue has been resolved.

2020-01-20 : Gym Points
We are experiencing a delay with the allocation of your gym work out points from the 14th January. This issue impacts Virgin Active and Planet Fitness members. We are working on this and apologise for the inconvenience caused.

2020-01-17 : Slow Internet Speeds & Points Delay
Many internet service providers are experiencing slow internet speeds which is due to a technical fault. As a result members will find that their points will take longer to reflect on Vitality.

2020-01-15 : Discovery Miles not received for reaching your goal (closing the ring)
Vitality members now earn 100 Discovery Miles for every weekly Vitality Active Rewards goal achieved as well as a play on the Vitality Active Rewards gameboard where they will earn additional Discovery Miles and rewards. This means that a member who achieves a single Vitality Active Rewards goal will still earn enough Discovery Miles to get at least a coffee on Rewards Wednesday (i.e. the same as with Vitality Reward Points last year).

Because of the transition between gameboards this week some Vitality members received their play today but have not yet received their Discovery Miles for their weekly goal completion. These allocations are currently happening and should reflect on the app by 5pm Friday 17 January 2020.

Going forward, the 100 Discovery Miles for weekly goal completion will be instantly allocated upon closure of your exercise, drive and money goals.

2020-01-15 : Discovery App Compatibility
The following mobile device operating systems are compatible with the Discovery app:

  • For Android - any devices operating on Android 6.0 or later versions
  • For iOS - iOS 11.4 and watchOS 4.3 or later devices

Please make sure that your device software is up to date for the best functioning of the Discovery app.

2020-01-11 : Re-link S-Health (Android). Grant permission (iOS)
Once you have updated your Discovery app to the latest version, Android users must please re-link S-Health. iOS users need to grant permissions again on the Health app in order for us to receive your workout data.

2020-01-08 : Discovery Bank Gym Booster cashback delay
We are aware that there is a delay in our members receiving their Discovery Bank Gym Booster cashbacks. We are currently processing this manually until the system is corrected, and affected members should receive their cashbacks for the gym benefit through Discovery Bank by the 12th of every month.

2020-01-07 : Goal progression
We are currently undergoing maintenance on the Vitality Active Rewards platform, which will cause a delay in goal progression reflecting on the Discovery app. Please be assured that we will continue to receive trackable data in the backend and this will not affect your goal completion. We will let you know as soon as the maintenance period is complete. Apologies for the inconvenience.

2020-01-01 : Points Resetting to Zero
At the start of each year your Vitality points will reset to zero, but the Status you earned in the previous will carry over into the new year. For example, if you earned enough points to reach a Silver Vitality status at the end of 2019, you'll still be on Silver in 2020, but your points will reset to zero on 1 January 2020, as it is now a brand new year. If you earn enough points to surpass the Silver threshold during 2020 you'll automatically move up to Gold Vitality status, and carry this status over into 2021.

2019-12-05 : Cash Back Delays
We've been experiencing some intermittent issues with our cash back payments. We are in the process of resolving these issues. Please note that this may result in some delayed cash back payments and we will update you once the issues have been resolved.

2019-12-04 : Clicks Activations
We are aware that members are unable to activate the Clicks benefit. We are working on this and apologise for the inconvenience caused.

2019-10-01 : Active Rewards Goal
Members will find that their Vitality Active Rewards goal is reflecting incorrectly on the Discovery website. The goal that appears on the Discovery app is correct and members should work towards achieving this goal. We are working on correcting the website and apologise for the inconvenience caused.

2019-10-01 : HealthyLiving
We are aware that members cannot view the below HealthyLiving information on the Discovery website.

Cashback amounts for HealthyFood, HealthyCare and HealthyGear.
Cashback statement
HealthyFood basket

We are working on this issue and apologise for the inconvenience caused.

2019-10-01 : Vitality Cash Back
We are enhancing our Vitality cash back system to create a seamless experience for our members. During this period, you will not receive a notification informing you that your Vitality cash back has been paid into your nominated bank account, Discovery Card or Vitality Savings Account. Viewing your cash back amount will also be temporarily unavailable on the Discovery app and the Discovery website.

Once our new system is implemented, your cash back details will be available on the Discovery app and the Discovery website. Here's what you can look forward to viewing:

  • The total cash back you have earned per month
  • The date your cash back was paid
  • The account your cash back was paid into
 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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