Get instant help with Ask Discovery

Need real-time help? Chat with Ask Discovery to get instant answers to all your questions or strike up a conversation with a live Vitality agent for round-the-clock support.

How to chat with Ask Discovery

Start a conversation with Ask Discovery to get instant help on anything you need, such as your Vitality benefits, how to reach your goals and earn Vitality points, how to spend your Discovery Miles, and much more!

On WhatsApp

Register here for Ask Discovery on WhatsApp. If you have already registered, scan this QR code to start chatting.

On the website or App

Look out for the pink chat icon on the website or Discovery App and tap to start chatting. To get personalised answers to your questions, make sure you are logged in to your Discovery profile.

On WhatsApp

Register here for Ask Discovery on WhatsApp. If you have already registered, click here to start chatting.

On the website or App

Look out for the pink chat icon on the website or Discovery App and tap to start chatting. To get personalised answers to your questions, make sure you are logged in to your Discovery profile.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2024-04-15 : Delay in Healthy Living cashbacks
We are aware that some members may not have received their cashbacks for their HealthyFood, HealthyCare and HealthyBaby purchases yet. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.

 

Vitality product rules

Click here to view the terms, conditions and rules applicable to your Vitality benefits.

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

Log in

Please click here to login into Discovery Digital Id

Please click here to login into Discovery Digital Id