How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2019-03-24 : Points Delay
Members will experience a delay with the allocation of points for their qualifying workouts. We are working on this and your points will reflect once the issue has been resolved.

2019-03-22 : Suunto heart rate workouts
We are aware that some members are not getting points for their heart rate workouts recorded using their Suunto devices. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.

2019-03-18 : Supported Huawei Devices
Kindly take note that Vitality supports the below Huawei fitness devices:

Huawei Band 2 Pro
Huawei Band 3 Pro
Huawei Watch GT - Sport
Huawei Watch GT - Classic
Huawei Watch GT - Active - new
Huawei Watch GT - Elegant - new

2019-03-18 : Bank Details Update
We are aware that members are not able to update their bank account details for their cash backs. We are working on this and apologise for the inconvenience caused.

As an interim workaround members can try one of the below options:

  1. Log onto the Discovery website with your user details and thereafter copy and paste the following link into your browser:
    https://www.discovery.co.za/portal/individual/maintain-healthy-living-banking-details
  2. Attempt to activate or renew the Team Vitality benefit, once you have reached the confirmation screen the cash back screen will be made available. You may update your banking details at this point.
    If you prefer not to activate the Team Vitality benefit then you may cancel the process after updating your banking details.

2019-02-28 : Clicks Activations
We are aware that members are experiencing technical issues when trying to activate the Clicks benefits. We are working on this and apologise for the inconvenience caused.

2019-02-05 : HealthyFood Cashback
Some members will find that the HealthyFood discount percentage reflects incorrectly on the Discovery website. You will not be negatively impacted as our system will still process your HealthyFood purchases according to your correct discount percentage. We are working on correcting the website.

2019-03-13 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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