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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.


2021-09-21 : Running World Cup App
Some iPhone users are finding that the Running Worlds Cup app freezes while being used, we are working on this and apologise for this experience.

2021-09-16 : Gym Tracker
We are aware that members are unable to view the Gym Tracker under the "Get Active" section on the Discovery app. We are working towards resolving this issue and would suggest that members make use of the Gym Tracker located under the "Rewards" section on the app.

2021-09-14 : Gym Booster
We are experiencing a delay with the payment of your Bank Gym Booster cash backs for the month of September. We are working on this and apologise for the inconvenience caused.

2021-08-24 : Samsung Galaxy Fit E
We not receiving heart rate data for some members that make use of the Samsung Galaxy Fit E device. We have found that the heart rate data is pulling through for members that have selected "Running" as their workout type. We are working on having this issue resolved for the other workout types and apologise for the inconvenience caused. 


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