How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2020-03-30: Fitbit
We aware that Fitbit device users are unable to sync, link and de-link their Fitbit device. This issue will result in a delay in points being allocated for your qualifying workouts. Apologies for the inconvenience caused.

2020-03-17: Reduced call centre work force
To protect our people and their families against COVID-19 and in support of our country's containment effort, we have reduced Vitality's call centre work force. Please support our efforts by first using our digital tools like the Send a Query function on www.discovery.co.za and the Discovery App. You can also refer to Ask Discovery, our virtual website assistant, for immediate answers to some of the most commonly asked Vitality questions. You will be able to speak to a consultant if your call is urgent but you may experience significant delays. We thank you for your understanding.

2020-03-13: HealthyCare Activations
Some members will find that they are unable to activate the HealthyCare benefit. We are working on this and apologise for the inconvenience caused.

 

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If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

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