How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2019-07-16 : Fitbit
We are aware of the delay Fitbit members are experiencing when attempting to sync their devices. We are working on this and your points will be automatically awarded once this issue has been resolved.

2019-07-18 : Suunto
The new Suunto app is not yet integrated with Vitality. In order to earn fitness points, Suunto users should remain integrated with Movescount. Keep an eye on our Help pages for updates on the Suunto app integration.

2019-06-07 : HealthyDining Cashbacks
Thank you for ordering your HealthyDining meal successfully. We have received your cash back submission but are experiencing a delay with the payment of these cash backs. We aim to pay your cash back to you during your next cash back cycle. Apologies for the inconvenience caused.

2019-04-24 : Cashback Delay
We are experiencing a delay with the payment of the following cash backs:

HealthyFood
Shoe Booster
Flight Booster
Gym Booster

We are working on this and apologise for the inconvenience caused.

2019-04-29 : Vitality Cash Back
We are enhancing our Vitality cash back system to create a seamless experience for our members. During this period, you will not receive a notification informing you that your Vitality cash back has been paid into your nominated bank account, Discovery Card or Vitality Savings Account. Viewing your cash back amount will also be temporarily unavailable on the Discovery app and the Discovery website.

Once our new system is implemented, your cash back details will be available on the Discovery app and the Discovery website. Here's what you can look forward to viewing:

  • The total cash back you have earned per month
  • The date your cash back was paid
  • The account your cash back was paid into

2019-04-02 : HealthyLiving
We are aware that members cannot view the below HealthyLiving information on the Discovery website.

Cashback amounts for HealthyFood, HealthyCare and HealthyGear.
Cashback statement
HealthyFood basket

We are working on this issue and apologise for the inconvenience caused.

2019-06-17 : Clicks Activations
We are aware that members are experiencing technical issues when trying to activate the Clicks benefits. We are working on this and apologise for the inconvenience caused.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

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