How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description

2018-10-09 : Flight Booster Unavailable
We are aware that some members are unable to boost their flights. We are working on this and apologise for the inconvenience caused.

2018-10-03 : Points Goal
We are aware that the Vitality Active Rewards Points Goal incorrectly reflects as zero on the Discovery website. We are working on this and would suggest that members use the Discovery app to view their points goal information.

2018-10-03 : Samsung Health
Some members will find that the Samsung Health app is not syncing through their workouts automatically on the Discovery app. Members can perform a manual sync on the Discovery app by following the below steps:

  1. Select "Devices and apps"
  2. Select "Samsung Health" and select the "SYNC NOW" option on the top of the page.

2018-09-10 : Vitality Race Events - Triathlon
We are aware that Triathlon events captured on the Discovery website are reflecting as zero Vitality points. We are working on this and your points will reflect once the issue has been resolved.

2018-09-07 : Vitality Baby
We are aware that some members are not able to access the Vitality Baby section on the Discovery website. We are working on this and apologise for the inconvenience caused.

 

Claim points manually

If you are not claiming the cost of your screening, assessment or vaccination from a medical scheme administered by Discovery Health you can claim your Vitality points here.

Claim Vitality points

 
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