Travel updates

 

Vitality Travel updates: All your questions answered

Here are answers to pressing questions you may have:

On Comair refunds

Since Comair stopped operations, we've completed automatic refunds on discounted flights that were scheduled to depart from 1 June 2022 onwards. We paid these refunds into Vitality members' Discovery Bank accounts. We've now concluded over R20 million in refunds to 7,000+ Vitality members.

Yes, we have already reinstated your usage allowance if you were impacted by the flight suspension.

For changes and cancellations for bookings made on kulula.com
New bookings on Vitality Travel

If you have queries about your flight usage, please contact Vitality on 0860 88 99 77 and select option 2.
Alternatively, you can chat to a Vitality agent 24/7 through Ask Discovery on the website or Discovery app. Look out for the pink chat icon and tap to start chatting.
Or
Register for Ask Discovery on WhatsApp. If you have already registered, scan this QR code to start chatting:

Queries on existing flights and usage
Travel Insurance with Discovery Bank
Discovery Bank card activation for international use

Discovery Bank and Vitality Travel makes travelling effortless and convenient. Like did you know that your Discovery Bank cards are already preauthorised for international use, so you don't even have to call us and let us know you're travelling abroad. Here are some more useful tips and facts you should know before you depart for your travels.

Frequently asked questions

Do you have other queries? If you do, read our FAQs:

New bookings

Vitality Travel is currently accessed on desktop, through the Discovery Bank online platform.

We are aware that Vitality members without South African IDs are unable to access Vitality Travel. We are working with Discovery Bank on a solution and will announce it soon.

If you have a South African ID and are struggling to activate a Discovery Bank account or access Vitality Travel, contact Discovery Bank on 0800 07 96 97.

With Vitality, which includes Vitality Money and Vitality Health, you can get discounts on local and international flights - on both the base fare and fuel surcharges (YQ tax) - as well as on accommodation and car hire. Your personalised discounts are based on your Discovery Bank product, Vitality Money status, Vitality Health status (if applicable) and qualifying credit card spend.

With Vitality Money and Vitality Health you can get from:

  • 10% to 75% off local flights
  • 10% to 75% off international flights
  • 10% to 25% off accommodation
  • 10% to 25% off car hire.

You can use your personalised Vitality discount on six one way (or three return) local or regional flights per calendar year. Thereafter, you will receive a flat rate of 10% off for the rest of the calendar year on local or regional flights you book.

Read the terms and conditions for Vitality Travel benefits on the Vitality Rules page here.

For more information on how we calculate Vitality Money local and international flight rewards, please read or download the Understanding your Dynamic Discounts rewards percentages information that applies to your product colour.

For your travel benefits, we look at your average monthly qualifying credit card spend over the previous rolling 12 months at the time of booking. If you haven't had a Discovery Bank Credit Card for that long, we'll look at your average monthly qualifying credit card spend over the number of months you've already had your Discovery Bank credit card. A minimum period of three months applies.

If you upgraded to Discovery Bank from a Discovery Card that was first issued before the launch of Discovery Bank, we'll include your spend history before upgrading.

You can book discounted flights with the following local flight partners on the Vitality Travel booking platform:

  • Airlink
  • Cemair
  • FlySafair
  • LIFT
  • South African Airways (SAA)

You can also book flights with a range of non-partner airlines through the Vitality Travel booking platform, however no travel discounts will apply.

Your Vitality Money and Vitality Health personalised discounts apply to six one way (or three return) local and regional flights booked in a calendar year. You must book the flights at least 24 hours in advance to receive your discount. You can book flights on the day of travel, but you will not receive your discount.

Once your flight allocation is depleted, or if you don't qualify for personalised discounts, you will receive a flat 10% discount on an unlimited number of local and regional flights. The flight discounts will apply to the base fare and fuel surcharge (YQ taxes) where applicable.

Disclaimer: Rewards are based on your engagement in Vitality programmes, Discovery products, and monthly qualifying card spend. Limits, terms and conditions apply.

For any Vitality Travel booking platform queries or issues, please contact:

  • Vitality Travel: 087 742 0272

Email: vitalitytravel@travel.co.za

  • After hours emergencies: 011 790 0322 (note that fees will apply to the member for this option).

You can view your personalised travel discounts in the Discovery Bank app. Simply log in to your banking app and scroll down to the Travel rewards tile for all your current travel discounts.

The six one way (or three return) local or regional flights per calendar year depend on the personalised Vitality Health and Vitality Money discount. Thereafter, you will receive a flat rate of 10% off all flights booked on the Vitality Travel booking platform for the rest of the calendar year.

If you don't qualify for personalised travel discounts, or choose not to use your personalised travel discounts, you'll still qualify for a flat 10% saving when booking with local flight partners.

Platinum, Black and Purple Bank clients can await their flight in style in any of SAA's airport lounges - enter using your Discovery Bank app.

Platinum, Black and Purple Bank clients can await their flight in style in any of SAA's airport lounges - enter using your Discovery Bank app.
Black and Purple Bank clients have access to LoungeKey, with over 200 international lounge options to choose from https://www.loungekey.com/en/visasignaturemena/our-lounges.

Discovery Bank clients with Vitality Money can use Discovery Miles to pay for flights and Vitality holiday accommodation on the Vitality Travel booking platform when booking online. Access millions of non-discounted accommodation options on booking.com and pay with Discovery Miles too. Simply select Discovery Miles as your payment method when checking out and enter the amount of available Discovery Miles you'd like to spend.

The booking fee is an administration fee that you have to pay for Vitality to manage and facilitate the booking. It includes support for any issues experienced for booking on the platform.

The variable booking fee applies to local and regional flights booked on the Vitality platform. This varies based on the time between the booking date and the date of travel.

The flight booking fee is charged on each ticket (which can consist of multiple sectors) booked, where adults and children are charged separately. The fee does not apply to tickets for children younger than two years at the time of travel.

There is a service fee charge if you change your booking, and there may be a difference in the fare. You do not get a discount on the cost of changing your flights.

You must make changes to your flight bookings directly with the partner airline you've booked with.

To cancel your booking, you can do this on the Vitality Travel booking platform or contact Vitality Travel:

  • Vitality Travel: 087 742 0272
  • Email:vitalitytravel@travel.co.za
  • Call afterhours emergencies: 011 790 0322 (note that fees will apply to the member for this option).

Discovery Bank Priority Fast Track

Before you travel internationally
Banking while travelling internationally
Travel insurance with Discovery Bank cards

More about travel insurance with Discovery Insure

More about Visa travel benefits

Vitality product rules
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