Think before you click, approve or download

1. Phishing & vishing: panic creates mistakes

What it looks like in real life

You're busy at work or making dinner when a message warns of suspicious activity. Minutes later, a "bank consultant" calls, sounding professional and reassuring. In the rush to stop the supposed fraud, approving the app prompt feels like the safest option.

How the scam works

• You click a phishing link in an email or SMS.
• Soon after, you receive a call from someone posing as a bank official.
• They claim there are unauthorised transactions on your account.
• To "reverse" them, you're pressured to approve an in-app authentication request.
• By approving it, you unknowingly authorise the fraudulent transaction.

Red flags

• Urgent calls about suspicious transactions.
• Requests to approve app prompts to "stop" payments.
• Pressure to act immediately.

Remember: Discovery Bank will never ask you to approve a transaction to reverse fraud.

2. Investment scams: trust is built before the loss

What it looks like in real life

While scrolling social media, you see an investment opportunity with glowing testimonials and promises of strong returns. After receiving your first small payout, it feels legitimate - and investing more seems like a smart decision.

How the scam works

• You see an investment opportunity advertised online.
• After investing, you receive initial returns.
• Encouraged by these "profits", you invest more.
• Once trust is established, the fraudsters disappear with your funds.

Red flags

• Guaranteed or unusually high returns.
• Pressure to invest quickly.
• Requests to keep the opportunity confidential.

If it sounds too good to be true, it usually is.

3. Remote Access Takeover or Remote Device Takeover: deals that cost far more

What it looks like in real life

You spot a great deal on flights or accommodation and enquire online. A helpful agent follows up and guides you through the booking process, asking you to download an app to complete the transaction. The app looks genuine - but quietly (unknowingly to you)  gives criminals access to your device.

How the scam works

• You click on an advert for a special deal.
• A "consultant" contacts you and asks you to download an app.
• The app appears legitimate but installs malicious software to take control of your device.
• Fraudsters gain access to your device and initiate payments on your behalf.

Red flags

• Being asked to download apps outside official app stores.
• Apps requesting unusual permissions i.e. disable security settings.
• Deals requiring additional software to complete bookings.

Only download apps from trusted app stores and verified providers.

4. Money mules: "easy money" with serious consequences

What it looks like in real life

A job ad promises quick cash for helping process payments or move funds. During tough financial times, it may seem harmless - but allowing your account to be used exposes you to criminal activity. Many people don't realise they are enabling organised crime.

How the scam works

• Individuals are recruited, often through job offers, to open bank accounts.
• Criminal syndicates use these accounts to move illicit funds.
• The account holder is asked to approve transactions.
• The account is often used once and then abandoned.

Red flags

• Job offers requiring you to open or use your bank account.
• Requests to move money on behalf of others.
• Payment promises for "processing" funds.

Allowing your account to be used in this way is illegal and can have serious consequences.

How to protect yourself

• Never approve banking requests you did not initiate.
• Do not click links in unsolicited emails or messages.
• Only download apps from official app stores.
• Be cautious of investment opportunities on social media.
• Never allow anyone to use your account to move funds.
• Pause and verify before acting under pressure.