How we make claiming easy

You have access to many ways to log and keep track of your claims, with several included and optional service features for fast and fair claims resolution

  Use the Discovery app Log in with your Discovery details Get assistance from your financial adviser Call us on
0860 751 751


You can self-approve your vehicle glass and geyser claims yourself on our website or the Discovery app


Xpress Repairs

You can submit your car's minor damage claim online or on the Discovery app and we'll repair it within five working days of starting the repair. If not, the next month's premium for the damaged car is reimbursed


Online Vault

You can store important documents, proof of ownership and valuation certificates online in our Online Vault



You can track the progress of your claims online with ClaimsView


FastTrack your claim

Your specified electronic devices are replaced within 48 hours if the claim is an approved FastTrack claim

Uber services

At claims stage, you can choose to exchange your car hire for R1 500 in Uber services

Discovery Miles

If you have a Discovery Card, you can use your Discovery Miles to fund any Discovery Insure excess

You get convenient optional service features

Boost your car’s value by 15%

You can choose to get your car’s retail value plus 15% back

Choose when to write off your car

You can choose to write off your car at a lower level of damage

My Jeweller benefit

You can choose to repair or replace your jewellery at your specified provider with our My Jeweller benefit

Retail value cover

For most specified cellphones or tablets, you can select retail value cover, where following a total loss (theft or damage), we’ll provide you with a replacement model, or similar

Choose your own excess

You pay no excess in the event of theft-related or weather-related claims, and if an insured third party was at fault

You can choose your own excess for all other claims

No-average guarantee

You can ensure that you have the right cover for your household contents with our no-average guarantee

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