Discovery 911: Emergency help at your fingertips
Emergencies are stressful - getting help shouldn't be. With Discovery 911, Discovery Bank clients can get roadside, home, or medical emergency assistance at the tap of a button, anytime. Find the feature under the Log in button of your banking app screen.
Emergencies don't wait - and now, you don't have to either. Discovery 911 is a new app feature that gives eligible Discovery Bank clients instant access to critical emergency support. Whether you're dealing with a burst pipe, locked out or broken down, or need help with an international medical emergency while travelling abroad, help is right on your banking app's login screen.
When time matters most, help is just a tap away
Discovery 911 is an emergency toolkit available right from your banking app. It offers fast access to a range of helpful services.
From
- the inconvenience of a flat tyre or a dead battery when you're out and about,
- to the concern over an unexpected plumbing or electrical fault at home,
- or the outright distress of a medical emergency
The best part?
You don't even need to log in.
Find Discovery 911 right beneath the Log in button on your banking app login screen.
Tap. Wait for a callback. Help is on the way.
To use Discovery 911, you must:
- Be an eligible Discovery Bank client with accounts in good standing
- Have at least R1,000 available in a non-savings account.
What kind of incidents are covered under Discovery 911?
| Roadside Assist | Home Assist | Medical Emergency Support |
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| Limit: 2 incidents a year per client. | Limit: 3 incidents a year, up to R3,000 total (including outbuildings). | No limit on requests: Costs covered by medical aid or billed to you. |
Things to know before you tap
- Discovery 911 is only available through the Discovery Bank app (not the website).
- It's not available to secondary cardholders or savings-only banking clients.
- If you're not a Discovery Insure client or have used up your limits, fees may apply - but you will always be informed beforehand.
- International medical emergency cover is available to members of qualifying Discovery Health Medical Scheme plans - KeyCare plans are excluded.
- We may share your location and personal details with providers to help them find you faster.
- Read the full Ts & Cs here.
Next time you're in a jam, skip the stress
Just tap Discovery 911 - no login needed, no wasted time. Fast, expert help is already in your pocket!
Once you tap Discovery 911, a consultant will call you back immediately to help - no phone menus or explaining your situation multiple times.
