Managing your accounts

All the information you need to manage your Discovery Bank cards. From changing your PIN to applying for additional cards, check out the frequently asked questions, how to guides and Discovery Bank documents and guides.

From adding new accounts and managing your single credit facility to accessing your account statements and linking your DStv and Netflix payments to your accounts - here, you'll find all the information you need to manage your accounts.

Paying your accounts

How do I pay money into my Discovery Bank account from another bank?

To pay money into any of your Discovery Bank accounts from your account at another bank, you need to add Discovery Bank as a beneficiary.

See How do I add my Discovery Bank account as a beneficiary at another bank?

How do I pay my Discovery Bank credit card using a debit order from one of my other Discovery Bank accounts?

You can add a debit order from another bank on your Discovery Bank app. To do this you must:

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Select your Discovery Bank credit card.
  4. Tap on the Discovery Bank credit card at the top of the screen to see your Account Details page.
  5. Tap  on the top-right corner and select Add debit order.
  6. Select the account you want to pay your credit card from.
  7. Tap on Payment option and select a payment option.
  8. Agree to the terms and conditions and tap Next.
  9. Tap Confirm to complete the debit order setup.

*Note: If you select for the debit order to run from your Discovery Bank Transaction Account, you will still need to have outside funds deposited into either your Discovery Bank Transaction Account or Discovery Bank Card Account equal to or greater than the minimum payment due on your single credit facility statement. For more information, please see the A quick guide to making payments into your Discovery Bank accounts brochure.

How do I pay my Discovery Bank credit card using a debit order from an account with another bank?

You can add a debit order from another bank on your Discovery Bank app. To do this you must:

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Select your Discovery Bank credit card. 
  4. Tap on the Discovery Bank credit card at the top of the screen to see your Account Details page.
  5. Tap  on the top-right corner and select Add debit order.
  6. Open the From dropdown list and select Add account from another bank.
  7. Enter the Bank name, Branch code, and Account number and tap Add.
  8. Tick '"I warrant that I am authorised to nominate the bank account provided" and "I agree to the terms & conditions of the mandate" and tap Next.
  9. Tap Confirm to complete the debit order setup.
What are the payment options when setting up a debit order to manage your credit card balance?

If you set up a debit order to manage the monthly payments of your Discovery Bank credit card, you have four payment options to choose from:

  • Pay a fixed percentage
  • Pay a fixed amount
  • Pay the full statement balance
  • Pay the minimum amount due.

For more information on how we determine the minimum amount due payment, please see the A quick guide to making payments into your Discovery Bank accounts brochure.

How do I add my Discovery Bank account as a beneficiary at another bank?

To add your Discovery Bank account as a beneficiary at another bank:

  1. Go to the other bank's account that you're paying from and find the option to create or add a new personal beneficiary.
  2. Add the following details:
    • Beneficiary name - you can add an account name
    • Branch code - 679000
    • Account number - this is the 11-digit account number found on the front of your card or in your Accounts list on the Discovery Bank app
    • Account type:
      • For credit cards or transaction accounts: Select Current or Cheque
      • For savings accounts: Select Savings.
         
  3. You can add a reference if you'd like.
  4. Save these details to your beneficiary list for quick payments in future.
Who do I contact to discuss arrears on my account?

The COVID-19 crisis and lockdown is a difficult time for many of our clients. Because of this, we are trying to help Discovery Bank clients meet their credit repayments on an individual basis. You should first try to change your repayment options so you pay only the minimum amount due if you've been paying more. However, if the COVID-19 lockdown has affected your income, and you have proof that you won't be able to make the minimum amount due, you can ask our Collections Department to come up with a relief plan.

You can contact us on 0800 07 96 97 and we'll put you through to the Collections Department. If you have an active Discovery Card Protector policy, you will have cover in the event of death, disability or severe illness as a result of contracting COVID-19. This benefit does not cover loss of income due to the lockdown.

How do I transfer money between my accounts?

To transfer money between your Discovery Bank accounts, you must:

  1. Log in to the banking app.
  2. Tap Transact.
  3. Tap Transfer.
  4. Select From and To accounts.
  5. Complete Amount and Reference details.
  6. Select Next and check that the details are correct.
  7. Tap Transfer to complete the transaction.
Can I use my credit card account as a transaction account?

Yes, your Discovery Bank Card Account has an 11-digit account number, which means that you can use it to make EFTs directly to and from your credit card, load debit orders for payment, and make and receive real-time payments.

How do I pay the overdraft on my transaction account?

See How do I pay my single credit facility?


Adding accounts

Where can I get more information on Discovery Bank accounts?

Get all the information you need on the transaction accounts, credit card accounts, savings accounts and full banking suites on offer by visiting the Discovery Bank Accounts Page.

How do I add a transaction account?

To add a Discovery Bank Transaction Account, you must:

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Tap on the top-right corner.
  4. Select Add account.
  5. Tap Transact.
  6. Complete the salary information and tap Next.
  7. Choose an account from the list and tap Get this.
How do I add a savings account?

To add a Discovery Bank savings account, you must:

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Tap on the top-right corner.
  4. Select Add account.
  5. Tap Save and Invest.
  6. Complete the salary information and tap Next.
  7. Choose an account from the list and tap See more.
  8. Tick the relevant T&Cs boxes and tap Get this.
How do I add a credit card account?

To add a Discovery Bank credit card, you must:

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Tap on the top-right corner.
  4. Select Add account.
  5. Tap Credit Card Account.
  6. Review the details, and tick the relevant T&Cs boxes.
  7. Tap Accept to complete the request.
What are the monthly fees for a Discovery Bank account?

The monthly fees on your account depend on the type of account you choose, the colour of your account, and whether you opt to pay per transaction or go for a fee bundle.

See Fees Guides under Documents and guides


Managing accounts

How do I hide or unhide accounts?

You can choose which accounts you see on your Discovery Bank app by hiding the accounts you do not want to see. To hide or unhide any of your accounts, you must:
 

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Tap on the top-right corner.
  4. Select Hide/Unhide accounts.
  5. Select the account to hide or unhide.
  6. Tap Update.
How do I change the order of my accounts?

You can choose the order in which your accounts appear on your Discovery Bank app. To change the order of your accounts, you must:

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Tap on the top-right corner.
  4. Select Change account order.
  5. Hold and drag account to change the order.
  6. Tap Update.
How do I close my account?

Discovery Bank clients can close their accounts by calling 0800 07 96 97.


Upgrading your account color

How do I upgrade my account?

You can check whether you qualify for an upgrade by going on the Discovery Bank app. To see available options, you must:

  1. Log in to the banking app.
  2. Tap Accounts.
  3. Tap on the top-right corner.
  4. Select Change account colour.
  5. Complete the relevant information and submit the request to see which accounts you qualify for.
How does upgrading my account affect my rewards?

After upgrading, you will immediately have access to any rewards linked to your new account, as long as you meet their relevant qualifying criteria. For example, the previous month's qualifying spend, activation of benefits, your Vitality Health membership, and so on.

For more information on the rewards and benefits linked to your new account, refer to the relevant account on the Discovery Bank Accounts page.

Will I have the same card number after I upgrade?

No, when you upgrade your account, we will send you a new card. For security reasons, the new card will have a new, unique 16-digit card number. Once you activate the new card in the Discovery Bank app, we will immediately cancel your old card.

How does the upgrade affect my secondary cards?

When you upgrade your account colour, all cards linked to the account need to change, including secondary cards. All secondary cardholders will receive a notification inviting them to order a new card and to provide a delivery address where it would be convenient for us to deliver the new card.

Each secondary cardholder will need to order a new card from their own app. The process will be similar to when the secondary cards were set up initially. However, the secondary cardholders might have to provide their ID or proof of address, if this information is outstanding.

Each cardholder will need to activate their new card in their own app once they receive it. Their existing cards will continue to work until they have replaced and activated their new cards, whether or not the primary cardholder and other secondary cardholders (who are linked to the same account) have activated their new cards.

Does the card PIN stay the same when I upgrade?

Upgrading your account does not affect your PIN. The PIN will remain the same and you can use it as soon as you activate your new card.

For more information about changing your PIN, see How do I change my Discovery Bank card's PIN?

What happens with payments linked to my card, such as DStv and Netflix subscriptions?

Because payments such as DStv, Apple Music, Netflix and Uber are linked to your card number, and not your account number, you will have to update your payment details with your new card information. Simply visit the relevant app or website and update your card information there.


Single credit facility

What is a single credit facility?

When you apply for credit with Discovery Bank, you will get a single credit facility. This is one flexible credit limit that you can then share between your accounts, such as your Discovery Bank credit card or the overdraft facility on your Discovery Bank Transaction Account.

What are the benefits of having a single credit facility?

With a single credit facility, you only have one credit agreement and one interest rate, which means you only have to make one payment each month.

By not having to manage multiple credit accounts, interest rates and monthly payments, it makes managing your credit a lot simpler.

How do I pay my single credit facility?

If you have an outstanding balance on your Discovery Bank credit card or the overdraft facility on your Discovery Bank Transaction Account, you can pay your single credit facility in one of four ways:

  1. Depositing your salary into your Discovery Bank Card Account or Discovery Bank Transaction Account.
  2. Transferring money from a Discovery Bank savings account into your Discovery Bank Card Account or Discovery Bank Transaction Account.
  3. Setting up a debit order from another bank to automatically transfer funds to your Discovery Bank Card Account or Discovery Bank Transaction Account.
  4. Adding Discovery Bank as a beneficiary at another bank and manually paying money into your Discovery Bank Card Account or Discovery Bank Transaction Account.
How do I increase the overall limit on my single credit facility?

To apply for a credit limit increase, you must:

  1. Log in to the banking app.
  2. Select More at the bottom of the screen.
  3. Tap on Single credit facility.
  4. Tap Increase in the tile at the top and follow the steps.

Note: You can also shift your existing available credit between your transaction and credit card accounts linked to your single credit facility using the Discovery Bank app. For more information, see The single credit facility guide.

Can I allocate and adjust my credit between accounts?

Using your single credit facility, you can allocate a portion of your overall existing credit limit to each of your transaction and credit card accounts. You can view and adjust this allocation at any time on the Discovery Bank app.

Note: You can only transfer available credit between accounts - you cannot shift any credit that is already being used. The minimum amount of credit you need to have allocated to credit card accounts is R1 000. There is no minimum allocation required on transaction accounts.

How do I allocate and adjust my existing credit limits?

To shift your credit limits between accounts, you must:

  1. Log in to the banking app.
  2. Select More at the bottom of the screen.
  3. Tap Single credit facility and select Change.
  4. Select the accounts you want to transfer credit from and to, and enter the amount you want to transfer.
  5. Tap Update complete the update.

Note: You're not transferring actual funds between accounts, but rather adjusting the available amount of your overall single credit facility that each account can access. Credit allocations of your single credit facility do not impact daily and monthly spend limits. For more information, see The single credit facility guide.

What payments do not qualify for paying off the single credit facility?

The following deposits do not qualify as payments for paying off your single credit facility:

  • Rebates from reward programmes. For example, Vitality cash back and discounts (we deposit your Vitality cash back into your Vitality Saving Account)
  • Reimbursements from Dynamic Interest Rates
  • Point-of-sale refunds
  • Bank-initiated credit transactions (in cases where we credit your account)
  • Transfers from an account linked to your single credit facility (this includes your Discovery Bank Card Account and Discovery Bank Transaction Account).

Transaction history, confirmation letters, statements and more

How do I download my account's transaction history?

To access the transaction history of any of your Discovery Bank accounts, you must:

  1. Log in to the banking app.
  2. Scroll through your accounts on the home screen and select the relevant account
    or
    Tap Accounts and select the relevant account.
  3. Tap on the top-right corner.
  4. Select Download transactions.
  5. Complete the date range and choose a file format.
  6. Tap Send.
Where can I find my account statements?

You can access all your Discovery Bank account statements on the banking app. Statements are loaded to your Discovery Bank app each month, and you will receive a notification when it is available.

To view, download or send a statement for any of your accounts, you must:

  1. Log in to the banking app.
  2. Tap on More on the bottom-right of the screen and choose Statements.
  3. Select an account and choose the month you need a statement for.
  4. If you need a certified copy of the statement, select on the top-right corner and tap Get a certified copy.
  5. Tap the share icon to choose whether you want to share, save or print your statement.
How do I get an account confirmation letter for my Discovery Bank account?

If you are a Discovery Bank client, you can get your certified account confirmation letters on the Discovery Bank app. All you have to do is:

  1. Log in to the banking app.
  2. Tap on More on the bottom-right of the screen and choose Other documents.
  3. Select Account Confirmation Letters and choose the relevant account.

If you have a Discovery Card that has moved to the Discovery Bank platform but you have not joined Discovery Bank yet, you can access account confirmation letters by logging in to the new-look Discovery Bank website using your existing login details. If you don't have login details, click on REGISTER and follow the prompts.

To access your account confirmation letters, simply:

  1. Log in to https://online.discovery.bank/login using your existing Discovery details.
  2. Find your account on the default ACCOUNTS page.
  3. Select Account confirmation letter in the tile of the account to download the letter.
How do I get a copy of my tax certificate?

You can access all your latest tax certificate from Discovery Bank on the banking app. Tax certificates are automatically loaded for you to access whenever you need to access it.

To view, download or send your latest tax certificate from Discovery Bank:

  1. Log in to the banking app.
  2. Tap on More on the bottom-right of the screen and choose Other documents.
  3. Select Certificates.
  4. Tap on Tax and select the certificate you want to view.
  5. Tap the share icon to choose whether you want to share, save or print your statement.
Where can I find a copy of my account opening letter, credit agreement letter and other letters sent to me by Discovery Bank?

You can access key letters sent to you by Discovery Bank on the banking app. To view, download or send these letters:

  1. Log in to the banking app.
  2. Tap on More on the bottom-right of the screen and choose Other documents.
  3. Select Letters.
  4. Select the letter you want to view.
  5. Tap the share icon to choose whether you want to share, save or print your statement.

Discovery Bank Fees guide

What are the monthly fees for a Discovery Bank account?

The monthly fees on your account depend on the type of account you choose, the colour of your account, and whether you opt to pay per transaction or go for a fee bundle.

See Fees Guides under Documents and guides

 
 
 
 
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