Discovery Bank clinches the #1 spot in the 2023 Ask Afrika Orange Index

5 October 2023

We are thrilled to announce that we have secured the coveted #1 spot in client servicing in retail banking in the 2023/2024 Ask Afrika Orange Index®. This monumental win marks our second consecutive year at the pinnacle of client satisfaction.

Client servicing soars

For the second year running, our clients have overwhelmingly voted us as the leader in client servicing, according to the latest Ask Afrika Orange Index. This accolade is not just a recognition of our incredible performance but is a resounding testament to the concerted efforts of everyone in the Discovery Bank team.

Discovery Bank continues to redefine banking by fostering emotional connectedness. Further good news is that we also achieved the highest service rating in the private banking category, which is a remarkable accolade for and recognition of our Purple Banking team.

Here's a snapshot of what our clients adore about us

  • We are understanding and always willing to go the extra mile.
  • We are always available. There 24/7, 365 days a year waiting to help them.
  • Our digital banking platform is easy to use. Plus, clients get real-time help from Discovery Bankers with Live Assist and our WhatsApp servicing channel.
  • Our comprehensive range of banking products and services mean we offer choices for everyone.

More about the Ask Africa Orange Index

The Ask Afrika Orange Index® is the broadest and most widely referenced service excellence benchmark in South Africa. It measures a number of different elements, including client satisfaction, emotional satisfaction, loyalty, and problem resolution. This win for Discovery Bank is particularly noteworthy as it reflects consistent historic performance, demonstrating our unwavering commitment to delivering memorable experiences with a personal touch.

We're proud to be the bank of the future

We know that our clients have a choice when it comes to banking, and we're honoured that they choose us and enjoy the service we provide. We promise to never stop innovating and finding new ways to help our clients achieve their financial goals.

And if you're looking for a bank that will understand you, support you, and help you to achieve your financial goals, then Discovery Bank is the right choice for you.

The Future of Banking. Now.


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