Order medicine using MedXpress

There's never been a better way
to get your monthly medicine.

 

New order

 

Track your order

 

Re-order medicine

Discovery MedXpress is a convenient medicine ordering service, particularly for monthly medicine repeats. You can get your medicine delivered to you or collect it from participating pharmacies.

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Enjoy these advantages of using MedXpress

 

It is quick and convenient
no more waiting in queues

 

It is a free service
you enjoy this just by being a Discovery Health Medical Scheme member

 

It is a simple process
no complicated forms to complete. Order medicines on the web, Discovery app or call us

 

Easy medicine reorder
Reply ‘Yes’ to the reorder SMS or reorder on the web

 

You get advice
to help you reduce co-payments for regular medicine claims

 

Get updates on any medicine changes
and avoid unnecessary shortfalls and co-payments on medicines

'There’s never been a better way to get your monthly medicine.'

Delivery of medicine

Your order will be delivered within 72 hours in metropolitan areas.  It might take up to five days in other areas. This excludes weekends and public holidays. 

If this is the first time you’re ordering your medicine through MedXpress, you can do the following:

  1. Send us your chronic medicine prescription (write “MedXpress” and your membership number on the prescription).
  2. Email your prescription to medxpress@discovery.co.za or upload it on the website under “order medicine” or upload it using the Discovery app or fax it to 011 539 1020.
  3.  After receiving the confirmation SMS advising that your prescription has been captured you will need to call MedXpress on 0860 99 88 77 to confirm your order.
  4. The agent will confirm your details, discuss generic substitution options with you and will collect any co-payments on your order.
  5. You will receive an SMS when MedXpress dispatches your order and your medicine will be couriered to you within two working days.
  6. If you have ordered medicine which is a higher schedule item (Schedule 5 and Schedule 6), MedXpress will need your original prescription to process the order.
    For your convenience, if you have chosen in-store collect, you may hand in your original script when collecting your first order.
    If you have chosen to have your order delivered, you can send it to us in one of the following ways:

    • Registered mail: P.O. Box 650866, Benmore, 2196.
    • Hand it in at the Member lounge in Life Fourways Hospital:
Location Address Telephone number
Member lounge Life Fourways Hospital Corner of Cedar road and Cedar avenue west, Fourways, Johannesburg 011 875 1000
  • Should the above options not be feasible, you can query with the agent on your first order to confirm if you can drop it off at the chosen provider’s pharmacy that is closest to you.

Remember to write “MedXpress” and your medical scheme membership number on your prescription.

 OR

Sending it by registered mail to 

P.O. Box 650866, Benmore, 2196.

Unique advantage of having your medicine delivered to your door

 

No waiting in queues

 

Free delivery
to your door anywhere in South Africa even when you are on holiday or at work

Once you’ve placed your first order and if your prescription has medicine with many repeats, you can then place your next order online.

In-store collection of medicine

If you prefer to visit your pharmacy or need your medicine urgently, use the collect service. Your medicine will be ready for collection the same day 3 – 6 hours after placing the order. If you place an order after 3pm, it will be ready the next working day (Saturdays, Sundays and public holidays excluded). This is a convenient way to pre-order your repeatable medicine prescriptions and collect them at your nearest Dis-Chem or Clicks.

To place your medicine order:

  1. Log on to www.discovery.co.za/neworder and upload your prescription. You can also email your prescription to medxpresscollect@discovery.co.za, or upload using the Discovery app.
  2. Choose a pharmacy from the list. If you want generic medicine, you will need to give your consent for all or a selection of your medicines.
  3. You will receive an SMS confirming we have received your order. Where a co-payment is necessary, we will ask you to call us on 0860 99 88 77 to facilitate the payment on the phone.
  4. You will receive an SMS with a reference number to confirm your order is ready for collection at your chosen pharmacy.
    Your order will be ready for collection within three hours (or six hours if there is a delay due primarily to stock issues).
  5. Hand the pharmacy your original prescription when you collect your medicine.

    Please note that orders will expire if not collected within eight days.

Advantages of placing your order to collect at a pharmacy

 

A quick in-store experience / no queuing
no matter where you are in South Africa, even when travelling.

 

A simple process
there are no complicated forms to complete

 

Help reduce additional payments
by allowing you to agree upfront to generic substitution for your order

There is no extra administration cost for these services – you enjoy this service just by being a Discovery Health Medical Scheme member.

You can also download the Discovery app and submit your order using your mobile phone.

More about what generic medicine are

Generic medicine are interchangeable with the original product. They will have the same desired clinical effect as the original.

They all have the same active ingredient at the same strength and formulation as the original brand medicine. Generics provide similar quality, safety and efficacy as the original product.

Generics can be up to 70% cheaper than the original product.

This is because a generic medicine doesn’t have to bear the initial costs of research and patenting before the Medicine Control Council licenses and approves it. Discovery Health Medical Scheme constantly negotiates favourable prices with pharmaceutical manufacturers for medicines. This is how we make sure we are enhancing our cover for members.

Cover for chronic medicine

We pay for approved medicine in full at any pharmacy in our network. The approved list includes a wide range of high-quality medicines for all covered chronic conditions.

Read more about the Chronic Illness Benefit.

 

How to re-order your next medicine order

 

SMS re-order service
You will receive an SMS reminding you that your repeat medicine is due. Reply “Yes” or “No”. When you reply ‘Yes’, MedXpress will place an order with the exact medicine and dosages from the month before. It can be delivered or collected the same way as your previous order.

 

Website or telephone
Once you have placed and received your first order with MedXpress, you can re-order repeat prescriptions on the web or mobile app or call every month to confirm. When your prescription expires you will need to send us your renewed prescription and call the call centre on 0860 102 958 to confirm your first order.

 

 
 

Steps to follow for the delivery of a new order

  1. A copy of your prescription to be uploaded via the website under "Order medicine".

  2. Once you receive a confirmation sms you will need to call MedXpress on 0860 99 88 77 in order to confirm the details of your order.

  3. If your medicine is schedule 5 or above, your original prescription must be sent to us by registered post, or handed in at one of our walk-in centres.

Steps to follow for In-store collect orders

  1. Upload your prescription

  2. Choose a pharmacy from the list

  3. If your order has a co-payment, you will receive a SMS to call us to facilitate payment on the phone

  4. If there are any delays, MedXpress will let you know.

  5. Please look out for SMSs for updates on your order.

  6. Hand in your original prescription at the store when collecting your first order.

 

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