Discovery Health Medical Scheme is committed to providing you with the highest standard of service and your feedback is important to us. The following channels are available for your use and we encourage you to follow the process.
To take your query further
If you’ve already contacted us but we have not resolved your query, please complete our online complaints form.
Have we exceeded your expectations? We’d also love to hear from you.
08:00 – 13:00 Saturdays
Closed Sundays and public holidays
Contact us
To contact the principal officer
If you’re still not satisfied with the resolution of your complaint after following the process in step 1, you can escalate your complaint to the Principal Officer of Discovery Health Medical Scheme.
In the Contact Us section of the website, you can use the Contact the Principal Officer form at www.discovery.co.za/corporate/contact-us#ContactDHMS, or alternately email principalofficer@discovery.co.za or call +27 11 529 2888 and ask for the Principal Officer of DHMS.
08:00 – 13:00 Saturdays
Closed Sundays and public holidays
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To lodge a dispute
If you’ve received a final decision from or on behalf of Discovery Health Medical Scheme and want to challenge it, you may lodge a formal dispute.
Email mydispute@discovery.co.za or call +27 11 529 2888 and ask to speak to a member of the Disputes team.
08:00 – 13:00 Saturdays
Closed Sundays and public holidays
Contact us
To contact the Council for Medical Schemes
The Council for Medical Schemes regulates medical schemes, including Discovery Health Medical Scheme.
You can contact the Council at any stage of the complaints process, but we encourage you to follow any of the steps above to resolve your complaint with the Scheme first before contacting the Council directly.
Read more about the Council for Medical Schemes.
08:00 – 13:00 Saturdays
Closed Sundays and public holidays
Contact us
012 431 0500
0861 123 267
Web: www.medicalschemes.co.za
