Complaints process

To take your query further

If you’ve already contacted us but we have not resolved your query, please complete our online complaints form.

Have we exceeded your expectations? We’d also love to hear from you.

To contact the principal officer

If you’re still not satisfied with the resolution of your complaint after following the process in step 1, you can escalate your complaint to the Principal Officer of Discovery Health Medical Scheme.

To lodge a dispute

If you’ve received a final decision from or on behalf of Discovery Health Medical Scheme and want to challenge it, you may lodge a formal dispute.

Here is more information on the dispute process.

To contact the Council of Medical Schemes

The Council for Medical Schemes regulates medical schemes, including Discovery Health Medical Scheme.

You can contact the Council at any stage of the complaints process, but we encourage you to follow any of the steps above to resolve your complaint with the Scheme first before contacting the Council directly.

Read more about the Council for Medical Schemes.