Discovery Vitality members can enjoy great savings on flights, accommodation and car hire with the Vitality travel benefit.
Local and international flights
Vitality Health members can save between 10% and 35% on local flight bookings through kulula.com and British Airways (operated by Comair) and on international flights with British Airways, Emirates and Qantas.
Please note these important updates to travel in South Africa:
British Airways International and Emirates have both temporarily suspended flights to and from South Africa. For cancellations or postponement of flights or any queries related to the suspension, please call the Comair contact centre 0861 KULULA/0861 585 852 or email your requests directly to the Vitality Travel Team vitalitytravel@comair.co.za.
Following President Cyril Ramaphosa's address on 28 December 2020, note the updates to kulula.com and British Airways (operated by Comair) flights.
- With the reintroduction of lockdown Level 3 restrictions and due to the newly imposed daily curfew from, there will be an impact on Comair’s flight schedule. Affected members will be contacted and re-accommodated.
- If you are unable to fly, kindly call the Comair Contact Centre on 0861 58 58 52 or 011 921 0205. You will be able to use the value of your ticket within six months.
- While this will impact operations, customers and employees, Comair remains committed to supporting the national initiative to flatten the curve and prevent further spread of COVID-19.
- In an effort to minimise contact on board in the second wave of COVID-19 currently affecting South Africa, Comair has suspended catering until further notice.
- Please visit Comair's website for any further updates.
Remember to check all international travel bans, to and from the country you are travelling to, before booking your flights. You can check British Airways International and get important COVID-19 travel guidance about travelling abroad.
If you're a Discovery Bank client with Vitality Money, save an additional up to 40% and boost your local and international flight saving to up to 75%. To upgrade your travel rewards, join Discovery Bank today.
Stay in style with the Vitality Hotel Collection
Save up to 35% when you book local accommodation through the kulula.com booking platform. Remember to book more than 21 days in advance to get your full saving based on your Vitality Health status. Read more about the Vitality Hotel Collection.
Drive to your heart's content
Save up to 35% on car hire with Europcar and Tempest Car Hire. Your travel saving is based on your Vitality Health status at the time of booking and can be made through the kulula.com booking platform.
Email vitalityhotel@comair.co.za for all of your accommodation and car hire booking queries.
Unlock your best holiday yet with Travelstart and SafariNow
Vitality Health members with a qualifying Discovery Bank product and Vitality Money can now spend their Discovery Miles on flights, accommodation and holiday packages through our new online travel partners, Travelstart and SafariNow.
Travelstart is Africa's leading online agency where you can book cheap flights, incredible hotels and affordable car rentals. With its simple online booking platform, you can search, compare and book your travel all in one place – helping you save time and money. Visit www.travelstart.co.za to book your stress-free holiday now.
Book the widest range of accommodation with your Discovery Miles on SafariNow, the world's largest local booking site for South Africa and East Africa. For that self-drive holiday you’ve been craving, go to www.safarinow.com. With over 152 000 places to stay, you'll find your dream accommodation at a more affordable price.
Updates to your local and regional flight benefit for 2021
From 1 January 2021, the Vitality Health local and regional flight saving will be based on your Vitality Health status at the time of booking, plus the number of flights you have booked for the calendar year.
You'll keep getting up to 35% off on the first 10 one-way flights you book. Thereafter, you'll receive a flat 10% saving on an unlimited number of local and regional flights. Your Vitality flight saving is based on the base fare only and YQ tax (fuel surcharge) where applicable.
Please note that there is still a three-month waiting period on flight discounts when you join Vitality or Vitality Money.
Stay safe out there
Wherever you may go this December, stay safe and take care of you and your loved ones. Please remember to:
- Wear a fabric face mask with at least three layers.
- Keep a physical distance of at least 1.5 metres or more between you and others.
- Wash your hands with soap for at least 20 seconds and sanitise regularly.
Please visit the Discovery COVID-19 Hub for more information on how to stay safe and healthy when you travel.
Stay safe. Stay healthy. Stay rewarded.
Discovery Vitality/Discovery Bank shall not be responsible for any COVID-19 related requirements and limitations that any government or travel service provider may impose from time to time.
Discovery Vitality (Pty) Ltd. Registration number: 1999/007736/07. Terms, conditions and limits apply.
Discovery Bank Limited. Auth FSP. FSP 48657. NCRCP9997. Limits, Ts & Cs apply. Discovery Vitality (Pty) Ltd. Registration number: 1999/007736/07. Limits, T&Cs apply.
What you need to know
Contact centre:
kulula.com Contact Centre – 0861 KULULA 0861 585 852
British Airways (operated by Comair) Contact Centre – 0860 I FLY BA (4 359 22) or +27 (0) 11 921 0222
Email service:
Flight: vitalitytravel@comair.co.za
Hotel accommodation and car hire: vitalityhotel@comair.co.za
New bookings may be done directly on www.kulula.com
Discovery Vitality members and Discovery Bank clients may call the kulula.com call centre 0861 KULULA (0861 585 852) between 08h30 - 17h00 from Monday to Friday to book a domestic BA (operated by Comair) flight with their applicable upfront Vitality Health status discount.
This is temporary measure while technical issues are attended to on kulula.com. Members will not be able to pay using their Discovery Miles on domestic BA (operated by Comair) flights during this interim process.
If you have booked travel with kulula.com or British Airways (operated by Comair) in December 2020 onwards, your flights will be aligned with the new flight schedule.
Comair will be operating on a limited schedule over December. The schedule will include all its kulula.com and British Airways (operated by Comair) domestic routes only, with the exception of Lanseria, which will be added as more aircraft become available.
If you have previously booked flights to depart from or arrive at Lanseria International Airport, you will be re-accommodated on a flight out of or into O.R. Tambo International Airport, at a time closest to your original departure time.
If you booked prior to 5 May 2020 for travel with Comair in December and are affected by the new schedule, you will be re-accommodated and advised accordingly by Comair.
Should you have purchased a kulula.com or British Airways (operated by Comair) flight ticket for departure between 14 March and 30 November 2020 and have elected to keep the value of your booking, or you did not make any selection, you will be able to use the unused ticket value for future travel. This value will be allocated to a kulula.com Travel bank account, which can be used to pay, or part pay for a future flight booking with kulula.com from 11 January 2021 to 30 November 2021. kulula.com will communicate with you directly regarding the process.
Learn more about Travel bank and any conditions related to your booking.
This value will be allocated to a kulula.com Travel Bank account, which can be used to pay, or part pay for a future flight booking with kulula.com from 11 January 2021 to 30 November 2021. kulula.com will communicate with you directly regarding the process.
Learn more about Travel bank and any conditions related to your booking.
To ensure a smooth transition to resuming operations, Comair will be operating on a limited schedule, with limited aircraft during December 2020. Operations will gradually return to service from mid-January 2021, with a seven-month ramp-up period until June 2021. Considering the limited schedule and availability of flights, Comair will only be able to accommodate your unused ticket between 11 January 2021 and 30 November 2021.
Provided you are logged in as a Discovery Vitality member when you book a new flight, you will receive your Vitality discount and the Travel bank can be used towards full or part payment of the new booking.
Kulula.com will be operating on all kulula.com domestic routes, except for flights from Durban to Cape Town and Lanseria. Flights will be added as more aircraft become available. Refer to the kulula.com website for more information.
existing flights from Lanseria will be reallocated to O.R. Tambo International Airport. kulula.com will advise you in advance of these changes and you can contact the call centre from 9 November 2020 should you wish to make changes to your flights.
For now, you can book your international flights on Emirates and Qantas airlines through the kulula.com booking platform, with Qantas flights available for travel from October 2021. This may change as determined by the airline or as border restrictions in Australia remain in place for all international travel, which are determined by the Australian Government. British Airways International flights will be available in due course..
Our travel partners are making good progress with the refunds to affected members for international flights. Emirates and Qantas confirmed that they have started processing international flight ticket refunds. If you haven't already received your refund, please be patient, your refund will be facilitated soon. We expect British Airways International refunds to commence soon – we will communicate as soon as we receive further information.
You can email Vitalitytravelqueries@discovery.co.za for more information about your flight tickets or refunds.
You can also find more information on our travel partners’ websites:
- British Airways International – Latest Travel News
- Qantas – Coronavirus Travel Update
- Emirates – Travel Updates
Our travel partners have indicated that they are making good progress with the refunds requested by members for international flights. If you haven't already received your refund or voucher, please be patient. Our partners assure us that this will be facilitated soon. Please note that your existing ticket serves as your virtual voucher for future bookings.
Please contact Vitality Travel, which is managed by Comair, on 0861 KULULA 0861 585 852 or vitalitytravel@comair.co.za.
To make a new booking using your voucher or to rebook using a valid open booking that was cancelled due to the COVID-19 pandemic, please contact vitalitytravel@comair.co.za.
The six-week advance booking period has been relaxed to 48 hours until 31 December 2020.
The Discovery booking fee is a service fee which is charged at the time of sale, for each booking, and is unfortunately not refundable.
Unfortunately, not. Once a refund has been submitted the ticket status cannot be changed