Discovery Bank excels at the Visa Global Service Quality Awards

Innovation. Efficiency. Cardholder satisfaction. Discovery Bank has been recognised for delivering all three at the 2020 Visa Global Service Quality Awards.

Each year, Visa honours its highest-performing clients across the globe for their commitment to excellence. According to Visa, recipients of its prestigious awards fulfil its brand promise to provide the most secure and seamless experience possible.

Discovery Bank awarded in all seven categories

Visa has recognised Discovery Bank for excellence in all seven categories in Sub-Saharan Africa, including its commitment to:

• Enabling safe, secure contactless transactions.
• Giving cardholders a simple, frictionless experience.
• Providing excellent customer service, both domestic and across borders.

"As a digital bank, we aim to give our clients only the best service and products," says Discovery Bank CEO Hylton Kallner. "We operate in a landscape that now, more than ever, demands innovation and digitisation, but also purpose and being an active partner in the lives of modern consumers."

"This recognition by Visa confirms that our shared-value model really resonates with our clients, and enhances and improves their lives," he says. "We do this by providing an intuitive client experience underpinned by state-of-the-art technology, and with Vitality Money, our behaviour-change programme that rewards clients for managing their money well."

"We are ecstatic that Visa acknowledged our commitment to innovation, efficiency and customer satisfaction, and awarded us in all seven categories," he concludes.