Your patients can now have hospital-level care at home
Globally, more and more people accept and use digital healthcare. This helps to keep patients safer and it eases the burden on increasingly overwhelmed healthcare systems. This shift has highlighted the patient's home as an important and relevant place to deliver healthcare.
About Hospital at Home
Hospital at Home gives members the choice of treatment in the comfort of their home for various illnesses. This way, they can be with their loved ones while they are closely monitored and treated with world-class medical resources.
Discovery Hospital at Home is powered by integrated, cutting-edge technology and supported by highly skilled clinical staff, clinical protocols and best clinical practices as well as appropriate medical scheme benefits. Discovery Health Medical Scheme members admitted to Hospital at Home have access to enhanced benefits and services delivered through their personalised care team. Together, these benefits and services ensure a seamless healthcare experience for patients, making them healthier and enhancing and protecting their lives.
Watch: Hospital at Home in action
Watch this video to understand the patient and doctor experience of the Hospital at Home service.
Hospital at Home provides a seamless healthcare experience for patients, integrating world-class telehealth capabilities, digital tools, and sophisticated remote monitoring devices.
These technologies enable real-time and continuous tracking of clinical progress and efficient delivery of acute care at hospital standards, with superior clinical outcomes.
Hospital at Home overview
Clinical oversight
24/7 clinical oversight from a care team
Physical and virtual 24-hour care delivery facilitated by a dedicated care team that includes doctors, nurses and allied healthcare professionals.
Remote monitoring
24/7 real-time remote monitoring supported by cutting-edge digital healthcare technology
Access to a remote monitoring device that automatically sends information to a hospital-based care team, 24 hours a day, 7 days a week. You and the clinical oversight team can continually assess the patient's health status, monitor their medical stability, track treatment compliance and recommend interventions when necessary.
Hospital-level care
Hospital-level diagnostics and interventions
Patients get access to a range of clinical diagnostic procedures and interventions to manage medical or postsurgical conditions with hospital-level care in their home. We support this with extra benefits for which we pay from risk (not the patient's day-to-day benefits) to improve the member's experience.
EFMA-Accenture 2022 award winner
Discovery Health won Gold in the Product and Service Innovation category for Hospital at Home. This offering gives medical aid members access to a range of hospital benefits, delivered through their personalised and highly skilled care team, in the comfort of their own homes.
Watch: Expert insights on Hospital at Home
Watch the webinar replay, featuring a live demonstration of the Hospital at Home journey and talks from international thought leaders - including Dr David Levine, Clinical Investigator and Medical Director at Brigham and Women's Hospital of Harvard Medical School in Boston.
Be part of the future of healthcare
Once you, as the treating specialist, identify that one of our members has an illness that can be treated at home, below is an example of the journey they can expect.
Click image to enlarge
Contact us
If you have any questions about this exciting new treatment opportunity, you can refer to the frequently asked questions (FAQs). You can also contact us in these ways:
- Call us:
- On 086 046 2273 (Monday to Sunday, 08h00-16h30)
086 099 8877 (Monday to Friday 06h00-08h00; 16h30-20h00 and Saturday 08h00- 13h00) request to be routed to Home Health agents - Emergency number for Dr's only 0817654002 (Monday to Sunday 06h00-08h00 and 16h30-21h00)
- On 086 046 2273 (Monday to Sunday, 08h00-16h30)
- Email hospitalhome@discovery.co.za
ACCESS HEALTHID
HealthID provides you with a more complete view of your patient's health history and test results, and also allows you to initiate Hospital at Home admissions.
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Reona recovers in the comfort of home with Hospital at Home
For Reona Naidoo, the Hospital at Home programme has made getting sick regularly (post a surgery in 2019) more bearable. She now has access to 24/7 treatment and monitoring, giving her peace of mind about her health - and also about avoiding separation from her two children for days on end.
Discovery Home Care nurse Lexi Johnson was born to care
For Discovery Home Care professional nurse Lexi Johnson, her patients' comfort and ease come first. A natural caregiver and mother of two, Sister Lexi is a firm favourite among her patients.
Dr Govender uses 'brilliant' Hospital at Home to treat patients in the comfort of their home
As an early adopter of the Discovery Hospital at Home programme, Dr Sudeshan Govender reports back on the significant benefits for his patients - including access to cutting-edge remote monitoring technologies and top healthcare teams, and more.