Using self-service tools for bureau organisations on HealthID
Discovery recognises the evolving bureau industry and the rising administrative costs. To reduce time spent on calls and emails, we've developed features on HealthID for all plans to streamline your bureau's operations.
The following features and functionality have gone live on HealthID as part of the first phase:
- Validate memberships
- Check available funds and waiting periods for benefits
- View hospital authorisations
- View claims history
Starting from 2 June 2025, the Healthcare Professionals Call Centre will not take calls and queries related to these topics.
Find more information on the first phase of our self-service tools for bureau organisations on HealthID
- Watch the webinar recording of the Walkthrough of Self-Service Tools on HealthID which also covers:
- Registering on HealthID
- Navigating the HealthID platform
- Understanding the features and self-service tools we offer.
- Watch this step-by-step video tutorial to learn how to navigate HealthID. The tools we offer help us deliver a seamless and valuable solution to bureaus.
Our team is currently working on the next phase of functionality to enhance our digital offering for bureau organisations.
Reasons to use the Healthcare Professional Zone
The Healthcare Professional Zone (HP Zone) is for healthcare professionals. It provides 24/7 access to tools to help you manage your practice as well as access to important patient information to facilitate coordination of patient care.
Online tools
Once you have registered as a Healthcare professional, the HP Zone gives you access to the following convenient online tools:
Access to information under the POPI Act
We have made changes to our identification and validation process to comply with the POPI Act. Here are some helpful resources to ensure your practice is compliant.
- Understand the regulations of POPIA and how to comply
- Grant your practice staff access to the Healthcare Professional Zone
- Privacy statement template
- POPIA FAQs for Healthcare Professionals
- Permission to grant the Bureau access to practice information
- Understand where to find your secure inbox
- Watch our POPIA webinars
Personal Health Pathways
Personal Health Pathways (PHP) encourages Discovery Health Medical Scheme members to access your care. All eligible adult members of the Scheme have access to PHP that provides each member with specific, clinically validated health and physical activity actions, optimised to improve health outcomes.
Personal Health Fund
Your patients can accumulate funds every time they complete a health or exercise action within their Personal Health Pathway. Accumulated funds may be used for eligible day-to-day medical expenses on an annual basis. Members have a maximum amount of R500 cover for over-the-counter medical expenses.
Discovery Hospital at Home
Did you know you can treat your patients in the comfort of their homes? Stable patients who would otherwise be treated in a general ward can access at-home, hospital-level care, on either a 24/7 (short-term) basis or on an episodic basis, for a range of conditions,.
Discovery ProPBM for pharmacies
Discovery ProPBM is Discovery Health's own pharmacy and benefit management system.
Discovery HealthID
HealthID provides you with a more complete view of your patient's health history and test results. This improves patient care and reduces the likelihood of serious medical errors and duplicate or unnecessary pathology tests.
Read moreFind a healthcare professional
The Find a healthcare professional tool allows you to search for healthcare professionals in our networks to help your patients get the best care.
Business insurance for healthcare professionals
Get comprehensive, market-leading insurance that is tailored to the needs of your practice, including cover for newly-emerging risks.
FIND OUT MOREDigital Mental Health
Your patients aged 18 or older can access Discovery Health's Digital Therapeutics (DTx) benefit for mild to moderate depression. This internet-based Cognitive Behavioural Therapy (iCBT) course is clinically validated, evidence-based based, and convenient, available through the Discovery Health app.
FIND OUT MORE
Continuing Professional Development
Discovery Health in partnership with MyCPD provides the Continued Professional Development (CPD) service for free at healthcare conferences and talks. We also provide attendees with an electronic certificate which they can download and keep for their records as proof that they were there.