Why you should keep your receipts for 60 days

Vitality gives you, our members, some of the best and biggest rewards available. These include HealthyFood from Woolworths and Pick n Pay and. That's a lot of transactions, millions per month! Sometimes, electronic systems can miss a transaction reaching us. So, here's our solution to make sure you make the most of your rewards.

Did you know that keeping your receipt can make a huge difference in whether you receive your rewards?

At Vitality, we require you to keep your receipts for 60 working days after purchase in case you have a query and need to submit it. We want to ensure that our rewards programme is fair for everyone, and having a receipt helps us verify your purchases and award the appropriate rewards for your qualifying purchases.

So keep those receipts and make sure you check your rewards bank account or Discovery Miles statements every month.

Important to know: The following types of receipts do not qualify you for rewards:

• Receipts that have been tampered with in any way, such as receipts that have been photoshopped, photocopied, written on with a pen, or those that have pencil marks.
• Receipts created by a partner employee for purchases you did not buy.
• Blank images with no receipts in view.
• Very unclear or blurry images.
• Information missing from the receipt which includes the partner's name and loyalty card number. We require a full receipt with all information (no information that is cut off or missing from the slip).
• Receipts submitted for the incorrect partner. This is when the receipt you submit does not match the selected partner or is for an establishment that is not a partner.
• We will not accept a bank statement in place of a receipt.

Keeping this in mind is important to ensure that you qualify for rewards and that your good behaviour is recognised. So, the next time you make a purchase, make sure to hold onto your receipt until you receive your Discovery Miles or cash back!