You can now chat to a live Vitality agent 24/7!
Got a quick question about your Vitality benefits, rewards, points or more? You can now chat to a live Vitality agent anywhere, anytime through Ask Discovery on WhatsApp, the Discovery app and the Discovery website.
Say hello to Vitality 24/7, our next evolution in even faster real time service
No more emails. No more phone queues. With Vitality 24/7, you can chat to a dedicated Vitality agent for immediate, personalised real time assistance.
You can access Vitality 24/7 through Ask Discovery on WhatsApp, the Discovery app and the Discovery website.
Using Vitality 24/7 is as easy as...
| 1 | Opening your WhatsApp | 2 | Logging in to the Discovery app or website |
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Scan this QR code to register for |
Tap on the pink chat icon on the Discovery app or website. |
Once you're in the chat function, simply type Chat to a consultant for live assistance.
And voila! You're speaking to a live Vitality agent in real time.
We mean it when we say 'no more emails'
Getting personalised help has never been easier. And to give you the best service imaginable, we're closing our Vitality email servicing and Send a query channels from 1 July 2022.
This allows us to dedicate more Vitality agents to help you wherever you are, whenever you need it. And of course, you can still call Discovery, weekdays between 07:00 and 18:00 on 0860 99 88 77.