Changes to your Vitality communications, in line with POPIA

We're making your communications more secure

Vitality has started implementing two additional security measures to safeguard your personal information. We will phase in these changes over the next few months, so the changes will not affect all your communications at once.

We'll no longer send you emails that contain personally identifiable information in the main text. If we have to send you documents that contain personally identifiable information, we'll send them as attachments and encrypt them. This means you'll have to open these attachments with a password (either your identity number or date of birth).

Adding a password helps keep your personal information secure in line with the Protection of Personal Information (POPI) Act.

Access your communications on the Discovery app or Discovery website

We're also creating a new Secure Inbox that will store all your important communication on the Discovery app and Discovery website. In some instances, instead of sending you an email, we'll let you know your personal documents are available to view in your Secure Inbox.

You can access your communication in the Secure Inbox available through the Discovery app and Discovery website.

Your Vitality team

Discovery Vitality (Pty) Ltd. Registration number: 1999/007736/07. Terms, conditions, and limits apply