Vitality Travel Advisory: Middle East Airspace Closure & Flight Disruptions
We are closely monitoring the evolving situation in the Middle East. Several parts of the region's airspace are currently closed due to escalating geopolitical tensions, resulting in the cancellation or rerouting of many international flights.
Your safety and travel certainty are our priority. Please review the important information below if you have upcoming travel that may be affected.
Latest Update: Middle East Airspace Status
- Certain Middle Eastern airspace zones are currently closed due to heightened tensions.
- As a result, all arriving and departing flights through these areas have been cancelled until further notice.
- Many airlines have implemented immediate rerouting, which may lead to extended flight times, missed connections, or schedule changes.
What Vitality Travel Members Should Do
1. Check your flight booking regularly
Airlines are updating flight schedules frequently. Please check:
- Your airline's website or mobile app
- Alerts via SMS or email
- Your booking details in the Discovery Bank app (if booked via Vitality Travel)
2. Do not go to the airport without reconfirming your flight
- Last minute cancellations and rerouting are occurring.
- Please confirm your flight status on the day of departure.
3. Keep your contact details updated
Airlines may communicate urgent updates directly to you. Ensure your mobile number and email are correct on your booking profile
Travel Insurance: Important Information for Vitality Travel Clients
All clients who book flights through Vitality Travel (Discovery Bank) automatically receive Discovery Travel Insurance.
Cover Related to Middle East Flight Disruptions
- Cover may be provided for non refundable amounts incurred as a result of the disruption.
- Cover applies only if the flight was paid for using a Discovery Bank card, and ONLY if the airline has cancelled the flight.
- Claims will be assessed based on policy terms, supporting documents, and event related losses.
- Call us on 0860 87 82 33 (or +27 11 292 8701 if you are travelling abroad) or email us at: Claims: travel.claims@discovery.co.za
- Customer service: travel.service@discovery.co.za
We're here to help
Travel disruptions can be stressful, and we are committed to supporting all Vitality Travel clients during this period.
If you need assistance, please reach out via the Discovery Bank app or our customer service channels.
Thank you for your understanding, patience, and cooperation.
Your Vitality Travel team
Our support team is available Monday to Friday, 08h30 - 17h00.
For after-hours emergencies:
If your booking is before 12 pm the next working day, you can get after-hours help by calling us on:
Emergency Call Centre (ECC)
0861 357 159 or +27 11 790 0322