Get personalised service 24/7 with Live Assist in your Discovery Bank app
Another reason why clients like you rate the Discovery Bank app best in class? It's a bank branch in the palm of your hand, complete with a human banking expert 24/7/365!
Studies show that South Africans are fully ready to do most or all of their banking digitally. But they still want a human connection. No matter how smart a virtual agent may be, people want to engage with people, especially when resolving complex, high-value transactions.
If you feel the same, you'll love Live Assist in your Discovery Bank app. This world-class service is always at your fingertips, so it's like having a branch manager or private banker available to you 24/7/365.
With Live Assist, you can share your app screen with an expert Discovery Bank agent safely and securely while you're on a telephone call. The agent gives you guided steps and prompts to follow in the app - and you can show them what you want to do on your screen instead of trying to explain.
Plus, with over 7,000 Live Assist calls a month with a 100% satisfaction rating, you can see why Live Assist is the most convenient way to get real-time remote assistance from a Discovery Banker in your banking app.
How to use Live Assist in your banking app
When you call Discovery Bank for help with using the app, you can agree to start a Live Assist session so the agent can see your app screen and help you use your banking features and functions.
Live Assist is available 24/7, convenient and 100% secure because only you can start a session. You're in complete control since our bankers can only see the app screen you share. They cannot see your card numbers, PINs, passwords or any other apps or information on your device.
Watch the video to see how it works
To start a Live Assist session, call 0800 07 96 97. If you suspect fraud on your account, please call us on 011 324 4444 immediately.
Find out more about Live Assist from Discovery Bank.
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This article is meant only as information and should not be taken as financial advice. For tailored advice, please contact your financial adviser.
Discovery Miles do not constitute currency or any other medium of exchange in circulation in South Africa. Rewards are based on your engagement in Vitality programmes, Discovery products, and monthly qualifying card spend. Discovery Bank, Auth FSP. Limits, terms and conditions apply.
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