How to Contact us
How can I get personalised information about my products and rewards?
You can get personalised information about your products and rewards whenever you need it through Discovery AI. It works on the WhatsApp application and is always ready to answer your questions.
To get started, add the Discovery Bank WhatsApp number, +27 11 324 4844, to your contacts and type Hi in WhatsApp to start a session. For your security, you'll quickly authenticate through the Discovery Bank app before starting your chat.
Discovery AI only recognises your primary registered cellphone number.
To see if you're using the correct number:
- Log in to the Discovery Bank app.
- Tap More.
- Scroll down to Contact Details.
Visit our Discovery AI Info and tips page for more helpful FAQs.
What is Discovery Bank's phone number?
You can call us on 0800 07 96 97. Our helpful Bankers are available 24/7, 365 days a year.
Our hearing-impaired clients can send an email to complaints@discovery.bank for more information about servicing options.
Who do I call if I suspect fraud on my card?
If you suspect fraud on your Discovery Bank accounts, or your card has been stolen, please call us on 011 324 4444 24/7, 365 days a year.
In-app calling: Fast, secure help in your Discovery Bank app
Need help with your Discovery Bank account? In-app calling is the quickest and safest way to get support - wherever you are.
What is in-app calling and why should I use it?
In-app calling is a secure voice-calling feature built into the Discovery Bank app. It connects you directly to the right team - quickly and safely - without leaving the app. In-app calling offers:
- Instant connection: Skip multiple menu options
- Smart routing: We'll send your call to the right Discovery Banker who can best help you, based on your profile and recent activity.
- Secure and verified: You're already logged in, so we've automatically verified your identity. Plus, you avoid the risk of dialling fake numbers found online.
- Global access: Whether you're in South Africa or travelling abroad, in-app calling works over Wi-Fi or mobile data, so you don't need airtime.
How do I make an in-app call?
- Log in to your Discovery Bank app.
- Tap More.
- Scroll to Help and tap Contact Us.
- Tap In-App Call to start your secure call.
Complaints about Discovery Bank products or services
I have a complaint about a Discovery Bank product or service. Can I let Discovery Bank know about this?
Yes, we've made a commitment to provide great service to all our clients. This means we investigate any complaints our clients send us and aim to resolve them fairly and as soon as possible.
What happens when I send Discovery Bank a complaint?
- We'll acknowledge receipt of your complaint by email within 24 hours.
- An independent team will investigate your complaint, and it will be subject to a senior executive review.
- We'll update you on the status of your complaint through the process and give you the outcome in writing.
How do I send a complaint to Discovery Bank?
To make a complaint, please call us on 0800 11 30 07. If you already have a complaint in progress, you can email us at complaints@discovery.bank. Please ensure the reference number is included in the subject line of your email, as we will only respond to emails with a reference number in the subject.
What happens if I am not happy with the outcome of a complaint?
You can contact the National Financial Ombud Scheme
If you aren't happy with the outcome of a complaint after it has been through our internal review process, you can forward the complaint to the National Financial Ombud Scheme.
The National Financial Ombudsman Scheme has the final authority on banking and credit-related complaints.
To get in touch with the National Financial Ombud Scheme, you can call 0860 800 900 or email info@nfosa.co.za or go to nfosa.co.za.
You can contact the FAIS Ombudsman
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal that investigates complaints by clients about financial services that financial services providers, like Discovery Bank, offer.
To get in touch with the FAIS Ombudsman, you can call 012 762 5000 or 012 470 9080, or go to www.faisombud.co.za.
You can contact the National Credit Regulator
The National Credit Regulator resolves complaints about credit-related matters.
To get in touch with the National Credit Regulator, you can call 011 554 2700 or 0860 627 627, or go to www.ncr.org.za.
You can contact the Credit Ombud
The Credit Ombud resolves complaints from people or businesses that have been negatively impacted by credit bureau information or from consumers who have disputes with credit providers.
To get in touch with the Credit Ombud, you can call 0861 662 837 or send an email to ombud@creditombud.org.za. Learn more by going to www.creditombud.org.za.
You can contact the Consumer Goods and Services Ombud
The Consumer Goods and Services Ombud enforces the Code of Conduct that applies to the consumer goods and services industry by dealing with consumer goods complaints that they receive from consumers free of charge.
To get in touch with the Consumer Goods and Services Ombud, you can call 011 781 2607 or 0860 000 272 (shared call) or send an email to info@cgso.org.za. Learn more by going to www.cgso.org.za.
You can contact the Information Regulator
The Information Regulator protects and promotes the protection of personal information processed by public and private bodies.
To get in touch with the Information Regulator, you can call 010 023 5200 or send an email to POPIAComplaints@inforegulator.org.za.