Contacting Discovery Bank

Whether you need more information about your products or benefits, want to log a complaint, or let us know about suspected fraud on your account, we've created various channels for you to get in touch with us to get the information and support you need.

Whether you need more information about your products or benefits, want to log a complaint, or let us know about suspected fraud on your account, we've created various channels for you to get in touch with us to get the information and support you need.

Our Contact details

What is Discovery Bank's phone number?

You can call us on 0800 07 96 97. Our helpful Bankers are available 24/7 365 days a year.

Our hearing-impaired clients can send an email to complaints@discovery.bank for more information about servicing options.

Who do I call if I suspect fraud on my card?

If you suspect fraud on your Discovery Bank accounts, or your card has been stolen, please call us on 011 324 4444 24 hours a day.

Complaints about Discovery Bank products or services

I have a complaint about a Discovery Bank product or service. Can I let Discovery Bank know about this?

Yes, we've made a commitment to provide great service to all our clients. This means we investigate any complaints our clients send us and aim to resolve them fairly and as soon as possible.

What happens when I send Discovery Bank a complaint?
  1. We'll acknowledge receipt of your complaint by email within 24 hours.
  2. An independent team will investigate your complaint, and it will be subject to a senior executive review.
  3. We'll update you on the status of your complaint through the process and give you the outcome in writing.
How do I send a complaint to Discovery Bank?

If you have a complaint, you can call us on 0800 07 96 97 or send an email to complaints@discovery.bank

What happens if I am not happy with the outcome of a complaint?

You can contact the Ombudsman for Banking Services
If you aren't happy with the outcome of a complaint after it has been through our internal review process, you can forward the complaint to the Ombudsman for Banking Services.

The Ombudsman for Banking Services has the final say on complaints in the banking industry.

To get in touch with the Ombudsman for Banking Services, you can call 011 712 1800 or 0860 800 900, or go to www.obssa.co.za.

You can contact the FAIS Ombudsman
The FAIS Ombudsman is an independent and impartial dispute resolution tribunal that investigates complaints by clients about financial services that financial services providers, like Discovery Bank, offer.

To get in touch with the FAIS Ombudsman, you can call 012 762 5000 or 012 470 9080, or go to www.faisombud.co.za.

You can contact the National Credit Regulator
The National Credit Regulator resolves complaints about credit-related matters.

To get in touch with the National Credit Regulator, you can call 011 554 2700 or 0860 627 627, or go to www.ncr.org.za.

You can contact the Credit Ombud
The Credit Ombud resolves complaints from people or businesses that have been negatively impacted by credit bureau information or from consumers who have disputes with credit providers.

To get in touch with the Credit Ombud, you can call 0861 662 837 or send an email to ombud@creditombud.org.za. Learn more by going to www.creditombud.org.za.

You can contact the Consumer Goods and Services Ombud
The Consumer Goods and Services Ombud enforces the Code of Conduct that applies to the consumer goods and services industry by dealing with consumer goods complaints that they receive from consumers free of charge.

To get in touch with the Consumer Goods and Services Ombud, you can call 011 781 2607 or 0860 000 272 (shared call) or send an email to info@cgso.org.za. Learn more by going to www.cgso.org.za.

You can contact the Information Regulator
The Information Regulator protects and promotes the protection of personal information processed by public and private bodies.

To get in touch with the Information Regulator, you can call 010 023 5207 or send an email to POPIAComplaints@inforegulator.org.za.

 
 
 
 
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