Team Vitality & Vitality Race Events

All the topic and resources you need to help you with Team Vitality and Vitality Race Events.

How do I claim points?

There are two ways in which you get Vitality Points for Vitality Race Events.

  1. Vitality automatically receives your race data.
    Once we have received the verified data from the timing company or race organiser, your points will be automatically uploaded if you have completed the event. The races where Vitality will automatically receive your race data are listed on the Vitality race events calendar.
  2. You claim online for Vitality Race Events
    For those events that are not included on the Vitality race events calendar and that qualify as timed and verified events, you can upload your results through the self-capture option on the Discovery website. You will need to complete the online form and upload a copy of your race certificate or proof of your results.

    Vitality will then award your points. Please allow for up to four days for the points to reflect. You can view your points on the Vitality Points Monitor.

Top topics

Get instant answers to the most common questions and learn more about Team Vitality and Vitality race events.

Description

Why do I need to submit my race certificate?
At Discovery Vitality, we have always valued clinically relevant and verifiable data because this helps us to better serve the health of our members.

The self-capture option requires you to upload a PDF of your race certificate or a screenshot of your results to confirm your completion of an event. By receiving verified proof of your successful completion of an event, we are in a position to confirm that you completed the event and can therefore award your points.

Do I have to pay to use this benefit?
There is a R375 annual membership fee for Running (without a licence), R100 annual fee for a running licence and a R850 annual fee for Cycling. Running licences are only available for Central Gauteng, Gauteng North and KwaZulu Natal.

How can I earn Vitality points if my event is not on the Vitality race calendar?
If an event is not on the Vitality Race Events Calendar, you can earn Vitality Points in the following manner:

  1. You claim online for Vitality Race Events
    For those events that are not included on the Vitality race events calendar and that qualify as timed and verified events, you can upload your results through the self-capture option on the Discovery website. You will need to complete the online form and upload a copy of your race certificate or proof of your results.

    Vitality will then award your points. Please allow for up to four days for the points to reflect. You can view your points on the Vitality Points Monitor on the Vitality Points Monitor page.
     
  2. Use a Vitality-linked fitness device
    You can earn by using a Vitality-integrated fitness device or app.

Can you give me more information on Team Vitality?
For more information on Team Vitality, visit Team Vitality.

Which person on my membership has activated Team Vitality?
You can see who has activated Team Vitality on the website. Each person on your membership (older than 18) has to activate the benefit separately. If you cannot see who has activated Team Vitality, you can contact us to check it for you.

Do I get anything if I am a renewal member (not a new activation)?
As a renewal member you are eligible for Team Vitality VIP hospitality and 50% cash back on selected race entry fees. You are eligible for new kit upon your second renewal.

As a renewal member you qualify for all other perks: VIP hospitality and up to 50% cash back when you complete selected events on the racing calendar.

How do I get my cash back?
We pay your cash back into your chosen cash back account at the end of your billing cycle. All the cash back you earn with Team Vitality for each person who has registered will be paid into this account.

What bank account will my cash back go into?
The main member on Vitality can choose a cash back account when activating the benefit. This account will also be used for other benefits that earn you cash back, for example; HealthyFood. It will default to your Discovery Card if you have one or to a bank account linked to the membership. If there are no account details, the main member has to provide cash back account details when activating the benefit.

How do you calculate my cash back?
You will earn cash back after activating Team Vitality and completing an event on the Team Vitality race calendar. You earn up to 50% cash back on the pre-race registration fee. Please note Team Vitality reserves the right to change the allocated cash back amount on races. Your cash back amount will depend on the type of races that you complete each quarter. You only get cash back if you have completed the event and we have received your verified results from the timing company. Cash back is paid if the accumulated cash back amount is R50 or more. Any cash back amount that is less than R50 will accumulate until the cash back for the benefit reaches R50 or until the end of 6 months from the date that the cash back was earned, as per the current cash back process for other benefits.

Which races can I get cash back on?
We have a Team Vitality race calendar and this will include all the qualifying races for cash back. You can use the Team Vitality race calendar to see which races you can enter across the country as a Team Vitality member and get up to 50% cash back. The races you can earn cash back on have a cash back icon next to them. Please keep an eye on the Team Vitality race calendar, as we’ll add new events each quarter.

Will I get cash back on late entries (if I enter the race on the morning)?
Yes, you will get cash back on late entries, but you will only receive up to 50% cash back (depending on race type) on the original registration fee, not on the late entry fee (if there is an extra fee for registering late).

Joining Team Vitality without licences:

 

  1. How Can I get a cycling licence once I have joined Team Vitality?
    If you live in one of the selected regions (Central Gauteng, Gauteng North or KZN), you will need to collect your licence from one of these venues. We will notify you once the new year’s licences are available. In other regions, you can get your licences through your respective club.
  2. How Can I get a running licence once I have joined Team Vitality?
    Runners in selected regions (Central Gauteng, Gauteng North and KZN) can get a licence through us at an additional cost iof R100. We are currently investigating adding other regions during the year. Please make sure that you have submitted your ASA application form by visiting http://asa.saclubs.co.za/. If you run in Central Gauteng, Gauteng North or KZN you must also send us your clearance letter (if you are currently a member of another club). As part of ASA legislation, we are unable to provide you with your licence without this information. If you are based in another region, you must get your own licence through any club in your region. You can also compete using a temporary licence. Please send us your information through the Vitality Help page.

Availability of licences:

  1. When will my running licence be available?
    If you live in one of the selected regions (Central Gauteng, Gauteng North or KZN), you will need to collect your licence from one of these venues. We will notify you once the new year’s licences are available. In other regions, you can get your licences through your respective club.
  2. When will my cycling licence be available?
    All cyclists need to apply for a CSA licence by going to the CSA website www.cyclingsa.com. On the website you will need to apply and pay for your licence. Registration fees for races are not included in the activation fee and must be paid directly to event organisers. As a Team Vitality member you qualify for all the perks: the starter pack with kit, VIP hospitality and 50% cash back when you complete selected events on the racing calendar.

 

How do I apply for another licence if I have lost mine?
You will need to contact the Team Vitality call centre and deposit a payment of R100 for Central Gauteng and KZN and R160 for Gauteng North into our bank account. Once this has been done, you will need to bring a complete ASA form with you when you collect your licence from Discovery head office.

Can I be a part of two running clubs?
Unfortunately you cannot belong to two running clubs as a licensed runner. Runners in selected regions (Central Gauteng, Gauteng North and KZN) must resign from their current club and send us their club clearance letter and ASA application form (which is available on the website once the member has activated the benefit or http://asa.saclubs.co.za/) if you have chosen to buy up to a licence. This information should be sent to us a through the Vitality Help page. Runners in other areas can remain members of their current club as we currently don’t offer running licences in these areas.

If you activate Team Vitality in a region where we do not offer licences, you can still get cash back for events on the Team Vitality race calendar. You will also have access to the community information that is on the website and the post-race area at selected events. We will let you know once licences become available in other regions. If you choose to become a Team Vitality member without a licence you may be a member of another club as a licenced runner. In order to gain access to our VIP hospitality you will need to wear your Team Vitality gear.

What is The Domicillium Rule?

  1. An athlete shall only represent the ASA province where he/she lives.
  2. With the exception of a National athlete, an athlete shall only be a member of a club if the athlete and the club are in the same ASA province.
  3. No athlete may relocate from one province to another without being in possession of a written clearance certificate from his/her former province entitling him/her to compete in the new province. Failure to obtain such a clearance certificate shall render the athlete ineligible to compete in the new province.

 

Where can I collect my Team Vitality running vest or jersey
If you’re a Team Vitality Running member, you can now collect your Team Vitality/ASICS club kit. Follow these easy steps to collect your gear:
 

  1. Visit one of the following Sportsman’s Warehouse stores: Rondebosch, Centurion. Fourways or Gateway.
  2. At the check-out counter, inform the Sportsman’s Warehouse staff member that you’re there to collect your Team Vitality Running welcome pack.
  3. Choose between a running vest or t-shirt and select your preferred size. Please try on the kit to ensure that you are comfortable with the fit.
  4. As part of your welcome pack, you will receive your Team Vitality race vest or shirt by ASICS together with a drawstring bag with welcome postcard and fragrant sachet to keep your sports gear smelling fresh.
  5. Give your voucher code (the 9-digit code emailed to you) at check-out. You will not need to pay in anything for your welcome pack. Please note your voucher is only valid for 3 months from the date that you receive it.

Team Vitality has partnered with Sportsmans Warehouse to make it easy for you to get your free Team Vitality kit. Follow the easy 4-step online process to have your kit delivered to you for a nominal delivery fee of R50. Please note that this is per member and you cannot courier multiple kits in one delivery.

 

How can I get an additional running vest for my child
You can purchase an additional running vest by visiting the online store

How can I get an additional kit?
You can contact us on teamvitality@discovery.co.za. for more information on additional kit purchases.

If I cancel the benefit, do I get a refund?
When you activate Team Vitality and pay the activation fee, there is a “no cancellation” policy on this benefit. Unfortunately we will not be able to refund you once the activation fee has been paid. If you choose to terminate the benefit or your Vitality policy, the ordinary rules for the termination of a benefit and Vitality membership will apply.

In which provinces is Team Vitality active? Why don’t you offer it in my province?
For running, we are currently applying with ASA to offer licences in all regions. As we secure licences in a region, we will let you know. You can still be part of Team Vitality in other regions but you will have to get your licence through a running club in your region until we are able to offer running licences in more regions. At the moment we offer licences for Central Gauteng, Gauteng North and KZN only. Team Vitality for cyclists is active nationwide.

Central Gauteng Athletics Demarcated Areas
City of Johannesburg Municipality Ekurhuleni Metropolitan Municipality West Rand District Municipality
Alexandra Alberton Bekkersdal
Johannesburg Germiston Bhongweni
Lenasia Benoni Carletonville
Midrand Boksburg Fochville
Roodepoort Brakpan Kagiso
Sandton Clayville Khutsong
Soweto Daveyton Kokosi
  Devon Kromdraai
  Duduza Krugersdorp
  Edenvale Magaliesburg
  Germiston Mohlakeng
  Impumelelo Muldersdrift
  Isando Munsieville
  Katlehong Randfontein
  Kempton Park Toekomsrus
  KwaThema Wedela
  Nigel Welverdiend
  Reiger Park Westonaria
  Springs  
  Tembisa  
  Thokoza  
  Tsakane  
  Vosloorus  
  Wattville  
Gauteng North Athletics Demarcated Areas
Hamanskraal Amadasig Pretoria West (All areas)
Temba Visserhoek Lotus Garden
Winterveldt Montana Atteridgeville/Saulsville
Soshanguve Mamelodi Laudium
Garankuwa Cullinan Olivenhoutbosch
Pretoria North (all areas) Ekangala Centurion (all areas)
Sinoville Baviaanspoort Kosmosdaal
Gezina Zonderwater Thatchfield
Waverly Roodeplaat Pretoria East (all areas)
Wonderboom Silverton Bavianspoort
Wonderpark Eesturust Tuine
The Orchards Lindo Park Daspoort
Rosslyn Bronkhorstpruit Pretoria South (all areas)
Theresa Park Pretoria Inner city  
KwaZulu Natal Athletics Demarcated Areas
Ethekwini Umlazi Umzimlati Dundee Nongoma
Ethekwini Pinetown Uthugela Lady Smith Ulundi
Umgungluvo Zululand uPhologolo
Pietermaritzubrg AbaQulusi Richards bay
Umajuba New Castle eDumbe Uthungulu
Ugu Ezinqoleni Hibiscus
Umdoni Umuziwabantu Umzumbu
Vulamehlo Harry Gwala (Sisonte) Greater Kokstad
Ingwe Kwa Sani Ubuhlebezwe
uMzimkhulu iLembe KwaDukuza
Mandeni Maphumulo Ndwedwe

What type of cycling/running support do you provide?
You can access information on the website and in the newsletters. We will share tips and useful blogs on our Team Vitality community web page as well as in other Team Vitality communication.

Which events will have hospitality? What type of hospitality will be offered?
There will be a hospitality area at selected events where members of Team Vitality can enjoy various benefits and refreshments on offer. These events are communicated in our weekly newsletter. Please remember to RSVP and wear your Team Vitality kit to gain access.

Why isn’t Team Vitality for other sports (swimming for example)?
Team Vitality is currently for running and cycling only as these are the sports in which the majority of our members currently participate. We are focusing on these sports for the now.

I activated Team Vitality online. What is the progress of my application?
Once you have made payment and it was successful, you are part of Team Vitality. You will get a welcome email within a few days. This email will confirm your registration and provide you with information about your kit collection. If you see that your payment is pending, you will need to come back and check if the payment has been successful. If payment fails after it was pending, we will send you a payment failure notification as well as a transaction reference number and details on how to find out more information.

I completed a race. Why didn't I get my points?
We need to verify your race completion details with the timing company, before we allocate your points. Points should reflect within a week of the race date.

How long will my points take to reflect?
We need to verify your race completion details before we allocate your points. Your points should appear on the Vitality Points Monitor within a week of the event date.

Can I use my running number from last year?
You have to use a new 2019 licence, if you are a renewing member we will make every effort to ensure members get the same licence. Unfortunately you are not guaranteed that you will get the same licence as ASA don’t always distribute the same licences as the previous year. We therefore apologise in advance should you not receive the same licence number. In Central Gauteng, Gauteng North and KZN this has to be a licence from Team Vitality. The ASA application form is available on the website at the end of the activation process as well as on the Team Vitality page once your benefit is activated successfully. You may also complete this form online on the ASA website According to ASA regulations, until we have received your ASA application form and your clearance letter (if you are currently a member of another club) we will not be able to send you your licence. You will be required to purchase a temporary licence for events. In other regions, you can apply through your current running club or use a temporary licence for races.

How do I enter races on the Team Vitality race calendar?
You must register for events on the race website, not the Team Vitality website. You should also refer to the specific race website for details of any rules for race registration as created by the race event company.

Why don’t I see my race on the Vitality Points Monitor?
Points take up to four days to reflect on your points monitor. If you don’t see your points after this time, it may mean that there was an error during race registration. You will need to contact the race company to check that they have the correct details. If there was an error, the timing company will need to send us your results.

What do I do if my timing chip malfunctioned and didn't work on race day?
If there was a problem with your timing chip on race day, we will be unable to confirm your results. Unfortunately we will be unable to award you with the points or the cash back unless you are able to get confirmation of your results from the timing company. If they are able to verify that you completed the race, they will need to send your results to us so that we can award you with the points and cash back for the race.

Please note – all members are responsible for checking the working order of their timing chips. You have to check that your timing chip is in working order. It is the only way to confirm that you completed an event, and then award your cash back and Vitality points.

What is my username/password for the Cycling South Africa website?
Cycling South Africa (CSA) will send you your username and password via email once you have applied for your licence with them.

I lost my cycling license card. How do I get a replacement?
You can log in to the CSA website and reprint your cycling licence card.

Does my Team Vitality activation include my cycling racing licence?
All cyclists need to apply for a CSA licence by going to the CSA website www.cyclingsa.com. On the website you will need to apply and pay for your licence. Registration fees for races are not included in the activation fee and must be paid directly to event organisers. As a Team Vitality member you qualify for all the perks: the starter pack with kit, VIP hospitality and 50% cash back when you complete selected events on the racing calendar.

How do I know when my cycling starter kit will be delivered?
The delivery company will call you to agree on a date and time that they can deliver the pack. If you are not home at the agreed time, you will be contacted again to arrange another date and time.

Do I have to cycle and run in the kit provided?
If you selected cycling when you registered, you must participate in the Team Vitality kit. If you selected running when you registered and you are in a region where we provide licences, you would need to complete your races in the kit provided. If you have not yet received your running vest, you can wear an unbranded shirt of a neutral colour until you receive your race shirt. If you are part of a running club in a region where we don’t offer a licence you may have to run in your running club colours. In order to get access into our VIP hospitality you will be required to wear your Team Vitality kit.

How do I return a product I bought using my discount code?
Rules around discount codes and product return policies are created by voucher suppliers. Please refer to their websites (details of which are available in your welcome letter) to find out what these rules are.

How do I unsubscribe from the Team Vitality newsletters?
As part of Team Vitality, you will receive emails, newsletters and more. You can unsubscribe from specific communication by sending us a query through the Vitality Help page. As part of legislation, we may not unsubscribe you from communication where we inform you of any changes to the benefit.

Why do you need a clearance letter from my old club?
According to ASA regulations, a member may not join another club without submitting a clearance letter from their previous club if you want a licence with us in applicable regions.

Is my licence fee included in the activation fee?
If you selected running and you live in Central Gauteng, Gauteng North or KZN and would like a licence you will need to pay an additional R100. If you live in a region where we do not offer licences, you will need to join a running club to get a licence and pay the cost of the licence. You will still get up to 50% cash back (depending on race type) for events that appear on the Team Vitality calendar, Vitality points and the starter pack with your race shirt and discount codes. If you selected cycling you will need to apply for a CSA licence by going to the CSA website www.cyclingsa.com.

How many Vitality points do I earn for Team Vitality races?
You can earn a maximum of 30 000 fitness points in a year, including points earned for completing a Vitality race event. For more information about Vitality points, please refer to the Vitality race events benefit guide.

Why can’t I get a specific licence number?
Unfortunately we are not able to request a specific licence number on your behalf unless it is your previous year’s number and you are a renewal Team Vitality member. It is legislated that a member runs with the licence number granted to them by the provincial bodies. A member running with the incorrect licence number will be disqualified from the race. It is your responsibility to ensure that you run in the licence that was approved by ASA in your application.

Why can’t my child who is not yet 18 activate the Team Vitality benefit and receive cash back?
According to current South African legislation, a company may not contract with a minor (who is under 18 years of age). On joining Vitality you agree that you are an adult. A minor can still receive points for an event (if they are qualified to participate in that event according to the rules of the race company), but are not permitted to receive cash for the event.

How do I get my Team Vitality cycling kit?
You will need to collect your Team Vitality cycling kit from one of the Cycle Lab stores or request to have it delivered online for an additional cost of R100. After you successfully activate Team Vitality, you will receive a welcome email that contains a halo code. This halo code is what will be redeemed in store. The cycle lab stores where you can collect your kit are as follows:

  • Cycle Lab Fourways Megastore
  • Cycle Lab Pretoria Megastore
  • Cycle Lab Boksburg Megastore
  • Cycle Lab Cornubia Megastore (KZN)
  • Chris Willemse Cycles (Western Cape)
  • Online at: Cycle Lab

Why Haven’t I received my cycling kit if I registered for Team Vitality over a month ago?
Before you receive your kit a number of processes take place. You will receive a phone call from Team Vitality’s couriering company, Digital Planet. They will confirm with you your order as well as your delivery address. If they were unable to get hold of you they will then send you an SMS. After thirty days, if they were still not able to contact you, an email will be sent to you. Unfortunately after thirty days of not being able to contact you, your order will be placed on hold. If you have not received your kit after thirty days of registering, please contact the Discovery call centre.

How can I get free membership with Vitality Active Rewards Shoe Booster?
The Shoe Booster only applies for running members. If you activate the Shoe Booster it will cost R375 and you can get up to 100% cash back on your next pair of running shoes bought from Sportsmans Warehouse. You will then have the option to choose Team Vitality running for free.

If you have already activated Team Vitality running, and want to activate Vitality Active Rewards Shoe Booster, the Shoe Booster activation fee will be waived.

How do I activate the Junior Team Vitality benefit?
To activate the Junior Team Vitality benefit for your children, please download and complete the application form. Visit one of our collection venues, hand in the form, pay R350 which consists of a R250 activation fee and R100 for an ASA licence and collect your junior Team Vitality starter pack. You will receive an activation confirmation within 48 working hours. Please note your child needs to be a dependant on your policy and between the ages of 16 and 18 years.

How do I pay for Junior Team Vitality?
To pay for the benefit, you have to make a direct payment at the collection venues.

Can my child join Junior Team Vitality cycling too?
Unfortunately the Junior Team Vitality benefit is only available for running at this stage.

Which person on my membership activated Junior Team Vitality?
Each person on your membership younger than 18 years old has to be activated separately. If you cannot see who has activated Junior Team Vitality, you can sending us a query through the Vitality Help page for us to check for you.

What is in my child’s Team Vitality starter pack as a first-time member?
They will get a Junior Team Vitality running vest, a draw string bag and a postcard. Please note contents of the pack can vary.

Can my child be a part of two running clubs?
It is against the governing body rules of Athletics South Africa (ASA) for any member to belong to two running clubs. Runners in selected regions (Central Gauteng, Gauteng North and KZN) must resign from their current club and get a clearance letter from their current club. Bring your clearance letter to the store when you activate the Junior Team Vitality Benefit. Runners in other areas can remain members of their current club as we currently don’t offer running licences in these areas.

My child’s running vest does not fit properly. How can I change it?
This can be exchanged at your nearest collection venue.

How can I get an additional running vest for my child
You can purchase an additional running vest by visiting the online store.

My child’s running vest is defective. How can I get a new one?
If you find any defect with your running vest, please send us a query through the Vitality Help page immediately and let us know. We will then order a new running vest. Please return the original defective running vest to us with the tags still attached. As per South African retail regulations, no exchanges or returns may be made after one month of receiving your gear.

If I cancel my child’s Junior Team Vitality the benefit, do I get a refund?
There is a “no cancellation” policy on this benefit, so we will not be able to refund you once the membership fee for Junior Team Vitality has been paid. If you choose to terminate the benefit or your Vitality policy, the ordinary rules for the termination of a benefit and Vitality membership will apply.

In which provinces is Junior Team Vitality active? Why don’t you offer it in my province?
Your child may only activate the benefit if they are in one of our licenced regions. These regions include: Central Gauteng, Gauteng North and Kwa-Zulu Natal.

Central Gauteng Athletics Demarcated Areas
City of Johannesburg Municipality Ekurhuleni Metropolitan Municipality West Rand District Municipality
Alexandra Alberton Bekkersdal
Johannesburg Germiston Bhongweni
Lenasia Benoni Carletonville
Midrand Boksburg Fochville
Roodepoort Brakpan Kagiso
Sandton Clayville Khutsong
Soweto Daveyton Kokosi
  Devon Kromdraai
  Duduza Krugersdorp
  Edenvale Magaliesburg
  Germiston Mohlakeng
  Impumelelo Muldersdrift
  Isando Munsieville
  Katlehong Randfontein
  Kempton Park Toekomsrus
  KwaThema Wedela
  Nigel Welverdiend
  Reiger Park Westonaria
  Springs  
  Tembisa  
  Thokoza  
  Tsakane  
  Vosloorus  
  Wattville  
Gauteng North Athletics Demarcated Areas
Hamanskraal Amadasig Pretoria West (All areas)
Temba Visserhoek Lotus Garden
Winterveldt Montana Atteridgeville/Saulsville
Soshanguve Mamelodi Laudium
Garankuwa Cullinan Olivenhoutbosch
Pretoria North (all areas) Ekangala Centurion (all areas)
Sinoville Baviaanspoort Kosmosdaal
Gezina Zonderwater Thatchfield
Waverly Roodeplaat Pretoria East (all areas)
Wonderboom Silverton Bavianspoort
Wonderpark Eesturust Tuine
The Orchards Lindo Park Daspoort
Rosslyn Bronkhorstpruit Pretoria South (all areas)
Theresa Park Pretoria Inner city  
KwaZulu Natal Athletics Demarcated Areas
Ethekwini Umlazi Umzimlati Dundee Nongoma
Ethekwini Pinetown Uthugela Lady Smith Ulundi
Umgungluvo Zululand uPhologolo
Pietermaritzubrg AbaQulusi Richards bay
Umajuba New Castle eDumbe Uthungulu
Ugu Ezinqoleni Hibiscus
Umdoni Umuziwabantu Umzumbu
Vulamehlo Harry Gwala (Sisonte) Greater Kokstad
Ingwe Kwa Sani Ubuhlebezwe
uMzimkhulu iLembe KwaDukuza
Mandeni Maphumulo Ndwedwe

What type of running support does Junior Team Vitality provide?
You can access information on the website. We will share tips and useful blogs on our Team Vitality community webpage.

Why Junior Team Vitality is not open to / available for other sports (swimming, cycling for example)?
Junior Team Vitality is currently for running only, as this is the sport in which the majority of our members currently participate. We will communicate any changes with our members as they happen.

My child completed a race. Why didn't they get their points?
Our timing company partners automatically send us race event details for our members so we can award the correct number of points. Please allow 7 days after your event for your child’s points to reflect. If a race is not linked with one of our timing partner companies please manually self-claim your points.

How long will my child’s points take to reflect?
Our timing company partners automatically send us race event details for our members so we can award the correct number of points. Please allow 7 days after your event for your child’s points to reflect. If a race is not linked with one of our timing partner companies please manually self-claim your points, these points will take 4 days to reflect.

How does my child enter races on the Team Vitality race calendar?
They must register for events on the race website, not the Team Vitality website. They should also refer to the specific race website for details of any rules, like the minimum age for race registration, as created by the race event company.

What do I do if I cannot see my child’s race on the Vitality Points Monitor?
Points take up to seven days to reflect on the points monitor. If you don’t see their points after this time, it may mean that there was an error during race registration. You will need to contact the race company to check that they have the correct details. If there was an error, the timing company will need to send us their results. If a race is not linked with one of our timing partner companies please manually self-claim your points.

What do I do if my child’s timing chip malfunctioned and didn't work on race day?
If there was a problem with their timing chip on race day, we will be unable to confirm their results. Unfortunately then we cannot award them points unless you get confirmation of their results from the timing company. If the timing company can verify that your child completed the race, they will need to send their results to us so that we can award your child with points for the race.

Please note: all members are responsible for checking their children’s timing chips. Make sure it is in working order as this is the only way to confirm your child completed an event, so we can award them Vitality points.

Does my child have to run in the Junior Team Vitality kit provided?
They must participate in the Junior Team Vitality kit provided.

How does Junior Team Vitality ensure that people are running in their Team Vitality sports shirts?
It is a governing body rule of Athletics South Africa (ASA) to run in your Junior Team Vitality running vest. We have no way of checking that they do, but if your child breaches this rule and this is reported to the club, we will take the matter up with the club committee.

How do I unsubscribe from the Junior Team Vitality newsletters?
As part of Junior Team Vitality, you will receive emails, newsletters and more on behalf of your child. You can unsubscribe from specific communication by sending us a query through the Vitality Help page. As part of legislation, we may not unsubscribe you from communication where we inform you of any changes to the benefit.

Why do you need a clearance letter from my child’s old club?
According to Athletics South Africa (ASA) regulations, a member may not join another club without submitting a clearance letter from their previous club. This only applies to members who would like a running licence from Junior Team Vitality.

How many Vitality points does my child earn for Junior Team Vitality races?
They earn the same points as for other outdoor sporting events – up to 3 000 points for completed events. Children above the age of six can earn a yearly maximum of 20 000 Vitality fitness points, and any Vitality race events they take part in will earn them points towards this maximum. For more information on Vitality points, please refer to the Vitality race events guide on the Discovery website.

Why can’t my child get a specific licence number?
Unfortunately we are not able to request a specific licence number on their behalf. It is legislated that a member runs with the licence number granted to them by the ASA. A member running with the incorrect licence number will be disqualified from the race. It is their responsibility to ensure that they run with the licence that was approved by ASA in their application.

 
 
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