Discovery Bank and Vitality Money rewards

All the information you need to manage your Discovery Bank cards. From changing your PIN to applying for additional cards, check out the frequently asked questions, how to guides and Discovery Bank documents and guides.

We believe you deserve to get rewarded for managing your money well. Here's all the information you need to set up your Discovery Bank and Vitality Money rewards and get the most out of them.

Vitality Money

What is Vitality Money?

Vitality Money is our behaviour-change programme that helps you become financially healthier. We'll help you measure and understand your current financial situation, help you improve it, and reward you for your positive behaviour changes along the way.

For more information about Vitality Money see the Vitality Money web page.

What is a Vitality Money status and how is it determined?

Vitality Money is based on improving five controllable financial behaviours. The Vitality Money Assessment measures how you manage each of these five behaviours and you will earn Vitality Money points for each behaviour based on this.

Your total number of Vitality Money points determines your Vitality Money status (Blue, Bronze, Silver, Gold, and Diamond) - and your status determines your rewards.

For more information of the Vitality Money status and how you can find out yours, see the Vitality Money web page.

How do I apply for Vitality Money?

You don't have to apply for Vitality Money, as it is automatically available to you if you have a Discovery Bank Transaction Account, Discovery Bank Card Account, or Discovery Bank Suite. To start reaping the rewards and benefits of Vitality Money, activate Vitality Money on the Discovery Bank app.

To activate Vitality Money, you must:

  1. Log in to the Discovery Bank app.
  2. Scroll down to the Vitality Money section and tap Unlock now.
  3. Follow the simple on-screen instruction to set up Vitality Money in minutes.
How do I activate Vitality Money on my Discovery Bank app?

To activate Vitality Money, you must:

  1. Log in to the Discovery Bank app.
  2. Scroll down to the Vitality Money section and tap Unlock now.
  3. Follow the simple on-screen instruction to set up Vitality Money in minutes.
What does Vitality Money cost?

All the tools, benefits and rewards of Vitality Money are available to Discovery Bank clients for a small, mandatory fee which is included in your total monthly fee.

Monthly fees depend on the product and card colour you choose. For more information, see the What do Discovery Bank products cost? section.


Vitality Money Rewards

What determines my Vitality Money rewards?

You get Vitality Money rewards based on a combination of:

  • Whether you have set up Vitality Money on the banking app.
  • Whether you have a qualifying Vitality Health membership (optional).
  • Your Vitality Money status.
  • Whether you have a Discovery Bank Suite, a Discovery Bank Card Account, or a Discovery Bank Transaction Account.
  • Whether your account qualifies for rewards at the time of calculation.
  • Your qualifying Discovery Bank card spend.

For more information on how Vitality Money rewards are calculated, please view or download the Understanding your Dynamic Discounts rewards percentages relevant to your product colour.

What rewards can I get with Vitality Money?

Depending on your unique profile and qualifying accounts, you could qualify for rewards, such as:

  • Dynamic Interest Rates that can:
    • Lower your borrowing rate.
    • Boost your interest rate on positive balances in your transaction and credit card accounts and select savings accounts.
  • Boosted dynamic lifestyle rewards, such as:
    • Up to 75% back on HealthyFood at Pick n Pay or Woolworths
    • Up to 50% back on HealthyCare items at Clicks or Dis-Chem
    • Up to 75% off local flights
    • Up to 75% off international flights
    • Up to 20% back on fuel and Uber
    • Up to 15% back on travel with Contiki, Royal Caribbean International, and World Leisure Holidays

For more information on the rewards you can get with Vitality Money, see the Vitality Money rewards page.

What are Dynamic Interest Rates?

Vitality Money lets you control your own interest rates. By managing your money well and improving your Vitality Money status, you can earn better interest rates on select savings accounts and the positive balances in your transaction and credit card accounts. You can even earn lower interest rates for borrowing.

As your status improves you could lower your personalised borrowing rate and boost your interest rate on positive balances in your transaction and credit card accounts and select savings accounts.

For more information on how improving your Vitality Money status can earn you better interest rates, please see Save more and pay less with Dynamic Interest Rates.

What are boosted dynamic lifestyle rewards?

Discovery Bank clients with both Vitality Health and Vitality Money earn boosted dynamic lifestyle rewards.

Your boosted dynamic lifestyle rewards are your total Vitality rewards, which consist of your Vitality Health and Vitality Money rewards combined.

For more information on how boosted dynamic rewards are calculated, please view or download the Understanding your Dynamic Discounts rewards percentages relevant to your product colour.

How are my Vitality Money rewards percentages determined?

For more information on how your Vitality Money rewards percentages are calculated, please view or download the Understanding your Dynamic Discounts rewards percentages relevant to your product colour.

How does my Vitality Money status affect my rewards?

If you improve your Vitality Money status, you can unlock higher rewards. As your financial health improves, so will your Vitality Money status, and your rewards will increase.

To learn more about how to manage and improve your Vitality Money status and get to Diamond status, please see the Vitality Money web page.


Understanding monthly spend

What is qualifying monthly spend?

Vitality Money rewards are linked to how much you spend each month. Monthly spend means any qualifying spend on your Discovery Bank credit card for that calender month. It includes qualifying spend on additional and secondary credit cards.

What is average monthly spend?

For your travel benefits, we look at your average monthly spend over the previous rolling 12 months at the time of booking. If you haven't had a Discovery Bank credit card for that long, we'll look at your average monthly spend over the number of months you've already had your Discovery Bank credit card, with a minimum period required of three months.

If you upgraded to a new Discovery Bank credit card from a Discovery Card that was first issued before the launch of Discovery Bank, we'll include your spend history before upgrading.

What spend qualifies towards Vitality Money rewards?

Your qualifying spend will include local and international straight and budget purchases that have been banked by the merchant, made online or in-store using your Discovery Bank credit card.

What transactions don't qualify towards monthly spend?

Transactions that don't qualify towards spend are:

  • Cash withdrawals
  • Traveller's cheque purchases
  • EFTs
  • Debit orders
  • Budget facility transfers
  • Gambling transactions
  • Health Banking transactions
  • Discovery Pay transactions

Any transaction with the Discovery Bank Transaction Account or Discovery Bank debit card.


Vitality Active Rewards money goal

What are Vitality Active Rewards money goals?

Along with encouraging and rewarding you for getting healthier and driving well, Vitality Active Rewards also encourages and rewards you for saving and spending responsibly with a Vitality Money Rewards money goal.

When you achieve your money goal, you'll get rewarded with a play on the gameboard and a chance to earn Discovery Miles - our one rewards currency that you can spend on a range of exciting rewards of your choice.

For more information on Vitality Active rewards money, exercise and drive goals, please see the Your Vitality Active Rewards goals page.

Where can I find more information on Vitality Active Rewards money goals?

For more information on Vitality Active rewards money, exercise and drive goals, please see the Your Vitality Active Rewards goals page.


Discovery Miles

What are Discovery Miles?

Discovery Miles is Discovery's shared-value rewards currency that you can earn for getting healthy, driving well and spending responsibly.

You can spend your Discovery Miles at a range of in-store and online partners. You can also redeem them to get vouchers with Vitality Active Rewards, spend them on prepaid products and services, use them for travel, exchange them for cash, and more.

How do I earn Discovery Miles?

You can earn Discovery Miles in a number of ways, including:

  1. Getting Discovery Miles from HealthyLiving purchases and Vitality rewards.
  2. Earning thousands of Discovery Miles with Vitality Active Rewards.
  3. Getting rewarded on fuel spend and Uber rides.
  4. Exercising and driving responsibly.
  5. Shopping with your Discovery Bank credit card.

For more information on how and where you can earn Discovery Miles, please see the Discovery Miles page or Discovery Bank's Discovery Miles brochure.

Where can I spend Discovery Miles?

You can spend your Discovery Miles on just about anything, including:

  1. Spending them on Vitality Active Rewards on the Discovery app.
  2. Shopping with them online and in-store at select partners using the Discovery Bank app.
  3. Spending them on travel by using them for flights, accommodation and package bookings.
  4. Converting them to travel rewards from other travel partner programmes.
  5. Spending them on prepaid services and products, such as airtime, data bundles and electricity.
  6. Monetising them by exchanging them for cash, which is paid straight into your Discovery Bank account.
  7. Using them to pay any of your contacts who have a Discovery Miles account with Discovery Bank.

For more information on how and where you can spend your Discovery Miles, please see the Discovery Miles page or Discovery Bank's Discovery Miles brochure.

What are Discovery Miles worth?

You can redeem Discovery Miles at our in-store and online partner network at a rate of 10 Discovery Miles for R1.

You can get even more value from your Discovery Miles when spending them in Vitality Active Rewards where you can get up to 20% off based on your Vitality Health status, or save 15% upfront when redeeming Discovery Miles for prepaid products and services in the Discovery Bank app.

Where can I find out more about Discovery Miles?

For more information on how and where you can spend your Discovery Miles, please see the Discovery Miles page or Discovery Bank's Discovery Miles brochure.


 

Big Concerts

Who are Big Concerts and what rewards do I get with Big Concerts as a Discovery Bank client?

Big Concerts is a live events company responsible for bringing some of the best international artists to South Africa. Because Big Concerts is a Discovery Bank rewards partner, Discovery Bank clients get access to Big Concert event tickets 48 hours before tickets go on sale to the public.

Who qualifies for the 48 hours pre-sale access to tickets?

Discovery Bank clients with a qualifying account get access to Big Concert event tickets 48 hours before anyone else. Qualifying account are:

  • A Discovery Bank Transaction Account
  • Discovery Bank credit card
  • Discovery Bank Suite
  • Discovery Card issued before the launch of Discovery Bank but administered by Discovery Bank.

Eligible clients must pay for tickets with a Discovery Bank card that is linked to a qualifying account.

Discovery Bank clients with a savings account need to log in to the Discovery Bank app and add a transaction account or credit card account. Once you've added a transaction account or credit card, you can add a free virtual card and use it to purchase your pre-sale tickets.

Which artists or events can I book pre-access tickets for using my Discovery Bank card or Discovery Card and when do tickets go on sale?

You can book pre-sale tickets for the OneRepublic tour - pre-sale starts 8 June 2022.

How do I book pre-sale access tickets?

You can book tickets on Ticketmaster.co.za. You will need a Ticketmaster account to complete the transaction, so visit Ticketmaster and register a profile so you're ready for the pre-sale.

You will receive an order confirmation after your ticket purchase but ticket delivery for this event will be delayed. Tickets will only be available from 30 days before an event and Ticketmaster will notify you when tickets can be viewed or downloaded.

Are tickets for the Big Concert events only delivered digitally?

Yes, all tickets will be digital and will only be available from 30 days before the event. You'll be able to access your tickets in your Ticketmaster account under 'My Account' or in the Ticketmaster app that's available on the App Store or Google Play Store.

You need to transfer tickets through Ticket Transfer to the friends or family members you booked for.

Is there an age restriction on booking Big Concerts tickets?

No, but a responsible adult must accompany children 14 years or younger. No persons shorter than 1.2m will be allowed in the general standing area or front zone standing area.

How do I allocate a name to a ticket I've bought?

Ticket Transfer lets you allocate and send tickets to friends before the event, straight from your Ticketmaster account to theirs, after which their names will appear on their tickets.

Are venues wheelchair-friendly and how does accessibility seating work?

The venues are wheelchair-friendly with dedicated accessibility seating for spectators with accessibility requirements.

You can book these tickets on Ticketmaster.co.za and each paid accessibility ticket comes with a free accessibility assistant ticket, but these tickets are sold on a first-come-first-served basis. Ticketmaster Customer Care will contact you within five days of your booking to confirm your accessibility and wheelchair requirement, and only after confirmation will they issue the free assistant ticket.

For everyone's safety, spectators with accessibility requirements can only be placed in the designated accessibility area and won't be allowed in the standing or general seating area due to safety.

What is Ticket Transfer?

Ticket Transfer lets you allocate and send tickets to friends before the event, straight from your Ticketmaster account to theirs, after which their names will appear on their tickets. Ticket Transfer is convenient, simple, and free and can be done on your desktop or mobile device. Ticket Transfer will be active from 30 days before the event date. Ticket Transfer doesn't apply to a family unit where spectators are under 12, in which case the tickets don't have to be transferred.

Do you have floor plans of the venues?

You'll be able to see the venue floor plan and seat sections when you book your tickets.

Will there be meet-and-greet opportunities?

Unfortunately, we can't arrange a meet-and-greet with artists as these are done at their discretion.

How do I get hold of Ticketmaster Customer Care?

You need to contact Ticketmaster Customer Care if you have any specific queries about your booking, your tickets or a refund.

Do I have to be vaccinated to attend a Big Concerts event?

Government regulations only permit fully vaccinated spectators or spectators with a negative Covid-19 test (PCR or Antigen) not older than 72 hours to attend events in stadiums.

Children under the age of 12 don't have to show proof of vaccination because they don't currently fall into the eligible age cohort approved by SAHPRA. If SAHPRA approves a vaccine for children under the age of 12, they will need to show proof of vaccination to enter the venue.

What do I need to gain entry to the shows?

To gain entry to the venue, spectators will need the following:

  • All valid digital ticket(s)
  • A valid photo ID matching the name on the digital ticket
  • All ticketholders must wear masks
  • All proof of vaccinations or negative Covid-19 tests (where applicable).
Does Big Concerts have a Covid-19 refund policy?

According to Big Concerts' ticketing terms and conditions, ticketholders will receive a full refund if a concert is cancelled. If a concert is rescheduled, ticketholders can get a full ticket refund or attend the rescheduled concert. If a ticketholder is uncomfortable about attending a concert due to Covid-19, they can get a full refund if they cancel 60 days or more in advance.

What is the Ticketmaster Fan Guarantee?

With the Ticketmaster Fan Guarantee you can cancel your ticket up to 60 days before the event date. You'll receive a full refund less a cancellation fee equal to your specific ticket's relevant service charge.

See the full terms and conditions here.

OneRepublic
When are OneRepublic tour tickets going on sale?

Ticket sales for the OneRepublic tour open to the public on 10 June 2022 but Discovery Bank transaction account, credit card and full banking suite clients get 48 hours pre-sale access to tickets for the 15 & 18 Nov shows before everyone else on 8 June 2022 from 9:00.

How many pre-sale access tickets can I book?

A primary cardholder or secondary cardholder(s) combined can book up to 20 tickets per concert (one show of the tour) using a Discovery Bank card or previous Discovery Card.

If the ticket limit is exceeded, Ticketmaster may cancel some or all orders and tickets without notice. This includes orders associated with the same name, email address, billing address, credit card number or other information.

When are the OneRepublic tour concerts taking place?

There will be three OneRepublic tour concerts in South Africa in 2022 - one in Cape Town and two in Pretoria. The dates for the three events are:

  • 15 November 2022 for Cape Town.
  • 18 November 2022 for Pretoria.
  • 19 November 2022 for Pretoria.
Where will the OneRepublic tour concerts be hosted?

There will be three OneRepublic tour concerts in 2022 - the venues are:

  • Grand Arena, GrandWest Casino, Cape Town on 15 November 2022.
  • SunBet Arena, Time Square, Pretoria on 18 November 2022.
  • SunBet Arena, Time Square, Pretoria on 19 November 2022

Doors open at 18:00 and the show starts at 20:00.

Are tickets bought on other websites valid?

Only tickets bought through Ticketmaster are valid for entry to the OneRepublic tour events in South Africa.

The Lumineers BRIGHTSIDE tour
When are The Lumineers BRIGHTSIDE tour tickets going on sale?

Ticket sales for the Lumineers BRIGHTSIDE tour open to the public on 27 May 2022 but Discovery Bank transaction account, credit card and full banking suite clients get 48 hours pre-sale access to tickets before everyone else on 25 May 2022 from 9:00.

How many pre-sale access tickets can I book?

A primary cardholder or secondary cardholder(s) combined can book up to twelve tickets per concert (one show of the tour) using a Discovery Bank card or previous Discovery Card.

If the ticket limit is exceeded, Ticketmaster may cancel some or all orders and tickets without notice. This includes orders associated with the same name, email address, billing address, credit card number or other information.

When is The Lumineers BRIGHTSIDE tour concerts taking place?

There will be two The Lumineers BRIGHTSIDE tour concerts in South Africa in 2022 - one in Pretoria and one in Cape Town. The dates for the two events are:

  • 30 November 2022 for Cape Town.
  • 2 December 2022 for Pretoria.
Where will The Lumineers BRIGHTSIDE tour concerts be hosted?

There will be two The Lumineers BRIGHTSIDE tour concerts in 2022 - the venues are:

  • SunBet Arena, Time Square, Pretoria on 30 November 2022.
  • Grand Arena, GrandWest Casino, Cape Town on 2 December 2022.

Doors open at 18:00 and the show starts at 20:00.

Are tickets bought on other websites valid?

Only tickets bought through Ticketmaster are valid for entry to The Lumineers BRIGHTSIDE tour events in South Africa.

Foreigner concert tour
When are the Foreigner concert tour tickets going on sale?

Ticket sales for the Foreigner concert tour open to the public on 1 April 2022 but Discovery Bank transaction account, credit card and full banking suite clients get 48 hours pre-sale access to tickets before everyone else on 30 March 2022 from 9:00.

How many pre-sale access tickets can I book for the Foreigner concert tour?

A primary cardholder or secondary cardholder(s) combined can book up to twelve tickets per concert (one show of the tour) using a Discovery Bank card or previous Discovery Card. If the ticket limit is exceeded, Ticketmaster may cancel some or all orders and tickets without notice. This includes orders associated with the same name, email address, billing address, credit card number or other information.

When is the Foreigner tour concerts taking place?

There will be two Foreigner tour concerts in South Africa in 2022 - one in Pretoria and one in Cape Town. The dates for the two events are:

  • 9 October 2022 for Pretoria.
  • 11 October 2022 for Cape Town.
Where will the Foreigner tour concerts be hosted?

There will be two Foreigner tour concerts in 2022 - the venues are:

  • SunBet Arena, Time Square, Pretoria on 9 October 2022.
  • Grand Arena, GrandWest Casino, Cape Town on 11 October 2022.

Doors open at 17:30 and the show starts at 20:00.

Justin Bieber's Justice World Tour
When is Justin Bieber Justice World Tour tickets going on sale?

Ticket sales for the Justin Bieber Justice World Tour open 3 December 2021 but Discovery Bank transaction, credit card and suite clients get 48 hours pre-sale access to tickets before everyone else on 1 December 2021. You can book up to six tickets using your Discovery Bank card or Discovery Card.

How do I access pre-sale tickets for the Justin Bieber Justice World Tour?

As a Discovery Bank client, you'll receive an exclusive email invite on 1 December to book your tickets before anyone else. You'll receive a unique link along with a code to use on the Ticketmaster site. You'll need a Ticketmaster account to complete the transaction, so visit Ticketmaster and register your profile now so you're all ready for the pre-sale.

How many pre-access tickets can I book?

You can book up to six tickets in total using the unique code we'll send you. You can split the six tickets between the Cape Town and Johannesburg venues however you want.

When is the Justin Bieber Justice World Tour concert taking place?

There will be two Justin Bieber Justice World Tour events in 2022 - one in Cape Town and one in Johannesburg. The details of the two events are:

  • DHL Stadium, Cape Town - 28 September 2022
  • FNB Stadium, Johannesburg - 1 October 2022
Where can I get more information about booking pre-sale tickets for the Justin Bieber Justice World Tour?

For more information, please follow the relevant link below:

David Gray's White Ladder: The 20th Anniversary Tour
When are David Gray - White Ladder: The 20th Anniversary Tour tickets going on sale?

Ticket sales for the David Gray - White Ladder: The 20th Anniversary Tour open 25 March 2022 but Discovery Bank transaction, credit card and suite clients get 48 hours pre-sale access to tickets before everyone else on 23 March 2022 at 09:00. You can book up to eight tickets using your Discovery Bank card or Discovery Card.

How does the pre-sale tickets for the David Gray - White Ladder: The 20th Anniversary Tour work?

Discovery Bank clients have an exclusive 48-hour pre-sale from 23 March at 09:00 until 25 March at 09:00. Tickets are exclusively available from the Ticketmaster site. All payments need to be completed using your Discovery Bank card. All other payment cards will be rejected from processing payment.

How many pre-access tickets can I book?

You can book up to eight pre-sale tickets per city and per qualifying Discovery Bank card for the pre-sale tickets for the David Gray - White Ladder: The 20th Anniversary Tour event. You can get up to 10 General On-Sale tickets per city once the pre-sale is complete.

*Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

When is the David Gray - White Ladder: The 20th Anniversary Tour concert taking place?

There will be two David Gray - White Ladder: The 20th Anniversary Tour events in 2022 - one in Cape Town and one in Pretoria. The details of the two events are:

  • 1 December 2022 at the Grand Arena, GrandWest, Cape Town
  • 3 December 2022 at the SunBet Arena, Time Square, Pretoria
Where can I get more information about booking pre-sale tickets for David Gray - White Ladder: The 20th Anniversary Tour?

For more information, please follow the relevant link below:


 

 
 
 
 
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