If it’s never happened to you, can you imagine what those first few seconds following an accident may be like? If it has, you know just how critical those seconds truly are – especially when help is quickly dispatched.
State-of-the-art technology in the car insurance space is fundamentally about having mechanisms that, not only encourage safer driving, but also provide effective incident support. In our line of work, we see the positive impact it can have on our clients every day.
For clients, Liechen le Roux, Jaco Theron, Evelyn Sadler; and by extension their loved ones; the cutting-edge Vitality Drive Sensor and Impact Alert mechanisms that are included on their Plans certainly made an impactful difference at a time when they most needed it – during those first critical seconds and minutes. Here are their stories.
“Without Discovery Insure, my day would have gone completely differently.” – Liechen le Roux
Liechen reflects on her vehicle incident experience, “I’m in sales, which means I’m on the road quite a bit… On the morning of the accident, I was sitting in bumper-to-bumper traffic, on my way to work, when the car behind me went into the back of me, and I then went into the car in front of me.”
When she and the lady in front of her pulled to the side of the road, both of their phones rang almost at the same time. Liechen instantly thought, “We’re both with Discovery Insure.”
“I answered the phone and it was a Discovery consultant. He was very concerned that I was okay, first off, which is very important to me,” she says.
Once the consultant had determined that Liechen was not seriously harmed during the incident, he enquired about the state of her vehicle. Was she able to still drive it with the damage incurred? Did she require the assistance of a towing vehicle? For Liechen, this was reassuring and instantly made her feel supported by Discovery Insure.
The swift response she received in those minutes that followed her bumper bashing experience ensured that the claims process to follow was well-guided, supportive and clear.
“I wouldn’t have known where to start, who to phone; and I wouldn’t have had that calming, reassuring voice on the other end of the phone, holding my hand and taking me through the whole process; step-by-step,” she adds.
“It feels like you do have a friend in that moment, who takes care of you, asks you whether you need help…” – Christopher Williamson (Partner of Discovery Insure client, Jaco Theron)
“I’ve thought about the accident and what I could have done differently… You know, if I had braked quicker, if I could have swerved out quicker maybe; maybe I could have avoided it,” reflects Jaco.
The pair were on holiday together, driving near Hartenbos (Mossel Bay) in the Western Cape when a car from the oncoming side swerved over a solid line and crashed into them.
“At that moment, the first thing that struck my mind was that this holiday is over. And it turned out not to be that way because Discovery Insure handled the situation so well,” Christopher shares.
A consultant almost immediately got in touch with Jaco telephonically once an impact was detected on the system. “Don’t worry, I can see your location,” Jaco was informed.
“He assured me that he was going to send emergency vehicles. He also arranged for the tow truck.”
“After our car was taken by the tow truck, and the ambulances had checked our knees and things, the other party was still standing there on the side of the road. I truly wished that they were also with Discovery Insure,” Christopher adds.
A hire car was also promptly arranged, as per Jaco’s Plan, as the claim process kicked into gear. “Everything just seemed to flow,” he says.
“Being with Discovery Insure makes me feel safe after this incident – because if I should have another one in the future, I know they’ll be calling me soon after; and they actually do try and make you a better driver,” Jaco adds.
“They knew exactly where I was; so they already dispatched not one, but two ambulances to the scene.”– Evelyn Sadler.
It was a normal Thursday morning. As I was driving, I saw this taxi swerving towards me. The car went airborne. What came to mind was, ‘This is it’.”
Evelyn’s unexpected car accident had her instantly thinking of her family during those initial seconds following the impact. Would she survive this? Would her children still have their mother?
Thankfully, Evelyn was able to get herself out of her vehicle and try and arrange help. Due to the impact, her phone was malfunctioning and so her husband, Vernon stepped in to see that she received the assistance she needed.
“He contacted the Discovery Insure call centre. The call centre then explained to him that he should not panic because help is on the way. They already tracked it on the monitor,” she shares. The Impact Alert system had triggered the immediate response protocol – Evelyn was soon to be in safe hands.
“If it wasn’t for the Impact Alert that I have on my Discovery Insure policy, I wouldn’t have had the assistance immediately after the accident happened,” she adds, ‘’and because of which I would absolutely, 100% advise to go with Discovery Insure.”
Views expressed by clients in the testimonial videos are their own and do not constitute finance advice. Full product details including limitations can be found on our website, www.discovery.co.za or you can call 0860 751 751 or speak to your Financial Adviser.
Your phone can now talk to us if you can’t
With Discovery Insure’s panic button, your phone can talk to us if you find yourself in danger and need help fast. Press your Android smartphone’s power button at least five times in quick succession to alert us if you find yourself in an emergency situation. We’ll be able to track exactly where your vehicle is and send a response team to help.
Discovery Insure's Impact Alert sends help when you need it most
Wish you had the technology to call for help when you most need it? Discovery Insure’s Impact Alert feature can detect when you’ve been in an accident. If we can’t get hold of you immediately, we’ll send emergency assistance to your location, while our Vehicle panic button can be used to alert emergency services when you’re in your car and need help.
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