Helping you connect with your benefits and your doctor
Our tools allow you to visit your doctor online using DrConnect. Or, if you have basic questions about your membership, you can now Ask Discovery on WhatsApp.
The COVID-19 pandemic has proven that digital tools are not just the future, they’re an important part of connecting with people and organisations now. We’ve done more than maintain our website and the Discovery app to keep allowing you to manage your health plan, find a healthcare provider in our network, submit claims and find important documents.
DrConnect for video calls with a doctor
While COVID-19 has been dominating the news, you still need medical care for other medical conditions. DrConnect allows you to have a video consultation with a doctor. The doctor will be able to give you medical advice, prescribe medicine, follow up on how treatment is working, or tell you to come in to see them if necessary. This is not only convenient, but helps to make sure you only go to your doctor’s rooms when it’s really necessary.
If you’re using DrConnect for the first time, open the Discovery app, choose Medical aid and then choose Ask a doctor under Healthcare Providers. This will open the DrConnect app. To have a virtual consultation, open the DrConnect app and choose Talk to a doctor.
Watch the following video for a step-by-step guide:
Ask Discovery on WhatsApp
We’re excited to announce that we’re now where you are, on WhatsApp! The Ask Discovery service bot won’t send you memes, but will send you important information about your membership. It can instantly answer your questions about your membership and send you important documents.
Here are a few things you can ask on WhatsApp today:
- Send me my tax certificate
- What are my pregnancy benefits?
- What is Medical Savings Account balance?
- Send me my medical claims statement
- Send me my international claims benefit letter
To start talking to us where you are, register for Ask Discovery on WhatsApp now or send us a message on 0860 756 756! Save the number to your contacts so you can get in touch whenever you need to.
Discovery Health Medical Scheme is an independent non-profit entity governed by the Medical Schemes Act, and regulated by the Council for Medical Schemes. It is administered by a separate company, Discovery Health (Pty) Ltd, an authorised financial services provider.
Discovery Health’s DrConnect users will soon be able to access the latest symptom-checker technology. This global platform, powered by AI machine learning, captures your medical symptoms and immediately responds with the right advice.
Technology has created many benefits for our lifestyle. Life is easier; you have choices that are best suited for you; and you save costs and valuable time. These benefits of technology are now also changing how we manage our healthcare journey at our fingertips.
Today’s tech-savvy patient wants quick and seamless access to the right doctors, pharmacies or hospitals for their needs. What better way to find the right provider within minutes than through the slick and enhanced Find a doctor tool on your Discovery app?