Gym

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How do I view my gym visits for the last 12 months?

To view a log of your gym visits in the last 12 months, go to your Gym Tracker. This feature is only visible to members with an active Gym benefit. Please allow up to four days for your recent gym visits to reflect.

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Get instant answers to the most common questions and learn more about your gym benefit.

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What will happen if I don’t visit the gym 36 times in a rolling 12-month period?
If you activated the gym benefit after 1 January 2010:
If you do not workout at the gym at least 36 times in a rolling 12-month period, you will still have access to the gym but your discount will reduce to 50% off the standard monthly gym fees.

For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.

If you activated the Vitality Active Rewards Gym Booster benefit, you will no longer earn rewards on this benefit. You will only be eligible for Gym Booster once you reach a minimum of 36 gym workouts in a rolling 12-month period and your membership saving is at 75%.



Gym Booster: reward cycle

Your Vitality benefit reward cycle dates might change to include the gym reimbursement and Gym Booster payments.

Please note that the drop in gym savings applies to members (main member and spouse) with Virgin Active Club or Premier Memberships, Planet Fitness Local or National memberships and KeyFit Club memberships.

If you activated the gym benefit before 1 January 2010:

If you don’t workout at the gym at least 36 times in a rolling 12-month period, your gym benefit will be cancelled. You can re-join the gym within 30 days and you won't pay an activation or card/tag fee. To start, you'll get 50% off your monthly gym fee, and as soon as you reach 36 visits in a rolling 12-month period (taking your past training history into account), you'll get up to 75% off.

To view your gym workouts in the last 12 months, go to your Vitality Gym Tracker by logging into www.discovery.co.za > Vitality > Gym tracker.

Please note: Your workouts to the gym can take up to four days to reflect on the Vitality Gym Tracker.

 

When does my Virgin Active/Planet Fitness ‘year’ run from?
Your rolling 12-month period starts from the day you join the health club. If you activate between the 1st and 15th of the month, your start date will be the 1st of that month. If you activate from the 16th to the end of the month, your start date will be the 1st of the following month.

At the end of your first year of using the Vitality gym benefit, we count your workouts to check that you have been to the gym 36 times in that 12-month period. From then on, at the end of every month we count back 12 months to find out what your total number of gym workouts were during that period.

For example: If you joined the health club on 1 June 2019 then the rolling 12-month cycle is from 1 June 2019 to 31 May 2020.

For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.

How many times do I need to visit the gym each month?
To keep your Vitality Gym Benefit at Virgin Active or Planet Fitness, you must work out at the gym at least 36 times in a rolling 12-month period – this is a minimum of three times a month. Only one gym visit a day will count towards this total visits requirement.

Adults earn a minimum of 100 Vitality Health points for one gym visit per day, up to a maximum of 30 000 Vitality Health points a year (per member) based on your fitness points cap. For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.

Remember to always take your gym access card or tag to the health club with you. Your visits will be recorded at the turnstile. If the turnstile is not working, ask to sign the manual register at the reception.

I received a notification telling me that I need more gym visits before the end of month.
If you don’t work out at the gym at least 36 times in a rolling 12-month period, your gym benefit will be reduced or cancelled depending on when you joined the Vitality gym benefit. Each month, a new value is calculated and you may need to work out at the gym more in that month to keep the benefit or improve your visit status.

Please note that this applies to members (main member and spouse) with Virgin Active Club or Premier memberships, Planet Fitness Local or National memberships and KeyFit Club memberships.

If you received a notification saying that you still need to make up a certain number of gym workouts and you did so, please check that the workouts reflect on the Vitality Gym Tracker available by logging into www.discovery.co.za > Vitality > Gym tracker.

Please note: Your workouts at the gym can take up to four days to reflect on the Vitality Gym Tracker.

For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club

How do I join the gym through Vitality or KeyFIT?
To join a Virgin Active health club through Vitality or KeyFIT:

  • Choose a health club
  • Call Virgin Active on 0860 200 911 or visit their website at www.virginactive.co.za
  • Visit the club and sign a contract
  • Virgin Active members will now pay a once-off gym activation fee equal to one month’s full retail Club gym membership rate.
  • For a Virgin Active Premier membership, the applicable one month’s full retail rate will apply.
  • For more information, contact your nearest Virgin Active health club.
  • Pay the club access device fee of R120
  • Show your Discovery Health membership card, or if you are a Vitality member through Discovery Life, provide your ID.
  • Provide your banking details for your monthly debit order

To join a Planet Fitness health club through Vitality
  • Choose a health club
  • Call Planet Fitness on 0861 496 463 or visit their website at www.planetfitness.co.za
  • Visit the club and sign a contract
  • Planet Fitness members will now pay a once-off gym activation fee equal to one month’s full retail rate of the gym membership contract.
  • For a Planet Fitness National membership, the applicable one month’s full retail rate will apply.
  • For more information, contact your nearest Planet Fitness health club.
  • Pay the club access tag fee of R125.
  • If you have lost your tag, a reactivation fee of R50 will apply.
  • Show your Discovery Health membership card, or if you are a Vitality member through Discovery Life, provide your ID. Your joining process will be completed electronically by the consultant.
  • Provide your banking details for your monthly debit order.

How do I view my gym visits for the last 12 months?
To view your gym visits in the last 12 months, go to your Vitality Gym Tracker by logging into www.discovery.co.za > Vitality > Gym tracker. This feature is only visible to members with an active Gym Benefit. Please allow up to four days for your recent gym visits to reflect.

I made up my 36 visits but you still billed me 50%?
Your gym workouts are reviewed at the end of every month for the previous rolling 12-month period.

Please note that if you made up your workouts within the month, they would only reflect in the first week of the following month. That is why your discount would have decreased to 50%. The following month the correct discount of 75% will again reflect. There is essentially a 1 month lag between gym workouts and your discount billing.

For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.

Why am I being billed a gym premium (second member fee) that was not reflecting before because of Vitality status?
If your gym contract start date was before 1 December 2007 and you are a Silver, Gold or Diamond Vitality status member, then there is no second member fee to be paid.

If your Vitality status drops to either blue or bronze a premium fee of for the second member will be charged as follows:

  • R211 at Virgin Active
  • R248 at Planet Fitness

Why am I being billed a gym premium as I moved from my own Vitality and I am now a dependant on my husband's Vitality (pre 2010)?
If you are an adult dependent on a Vitality policy, a premium fee of R211 is charged.

I got a letter saying that my membership is cancelled but you did not send me a warning letter?
Please be aware that should you not work out at the gym 36 times within a rolling 12-month period, your gym benefit will either drop to 50% off the standard gym fees every month (if you joined after 1 January 2010) or will be cancelled (if you joined before 1 January 2010). It is therefore important that you continue to monitor the number of workouts you have made to the gym by checking the Vitality Gym tracker feature on the Discovery website. Do so by logging into www.discovery.co.za > Vitality > Gym tracker.

For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.

I want to cancel my gym membership
For members who activated after 1 January 2010:

If you would like to cancel your Vitality gym benefit, you need to contact your club directly:


For members who activated before1 January 2010: Please contact Vitality to cancel your gym benefit.

I went to the gym but my workouts are not showing on the Vitality Points Tracker?
Your gym workouts will reflect within four days on the Vitality Points tracker and the Vitality Gym Tracker. The Gym Tracker can be found on www.discovery.co.za> Vitality > Gym Tracker.

Adults earn a minimum of 100 Vitality Health points for one gym visit per day, up to a maximum of 30 000 Vitality Health points a year (per member) based on your fitness points cap.

For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.

What discount do I get for different Virgin Active gym memberships?
If you joined Virgin Active on or after 1 January 2010:

  • You will now pay a once-off gym activation fee equal to one month’s full retail Club gym membership rate.
  • For a Virgin Active Premier membership, the applicable one month’s full retail rate will apply.
  • For more information, contact your nearest Virgin Active health club.
  • You will pay a Club access device fee of R 120.
  • Virgin Active offers three membership options for you to choose from:
Type of Vitality membership Type of health club membership Saving on monthly fees
  Club (one gym) Up to 75% off the standard monthly fee
For you or your spouse Premier (any gym, except Collection gyms) - in South Africa and internationally Up to 60% off the standard monthly fee
  Collection (any gym) - in South Africa and internationally 50% off the standard monthly fee
For adult dependants (over the age of 18 years) Club, Premier or Collection 50% off the standard monthly fee
  Club or Premier – You need to be 16 years and older to access Collection club *30% off the monthly public rate – but only if you or your spouse uses the Vitality benefit
For child dependants (under the age of 18 years) Club-V
Kids Active Play area from six weeks up to eight years
50% off the standard monthly fee - but only if you or your spouse uses the Vitality benefit
  Club-V Max
Kids' fitness programme from six weeks up to 13 years
50% off the standard monthly fee - but only if you or your spouse uses the Vitality benefit


If you do not work out at the gym at least 36 times in a rolling 12-month period, you will still have access to the gym but your discount will reduce to 50% off the standard gym fees every month.

View a full set of rules.

If you joined Virgin Active before 1 January 2010:
Type of health club membership Type of Vitality membership 2018 monthly fees
Club (one gym) Second member R211
Premier (any gym, except Collection gyms) - in South Africa and internationally First member R297
Second member R508
(R297 paid to Virgin Active)
(R211 paid to Vitality)
  Alice Lane (First member) R1 175
Collection (any gym) - in South Africa and internationally Alice Lane (Second member) R1 386
(R1 175 paid to Virgin Active)
(R211 paid to Vitality)
Melrose Arch (First member) R1 001.81
Melrose Arch (Second member) R1 212.81
(R1 001.81 paid to Virgin Active)
(R211 paid to Vitality)
Menlyn Maine (First member) R1 175
Menlyn Maine (Second member) R1 386
(R1 175 paid to Virgin Active)
(R211 paid to Vitality)
Moses Mabhida (First member) R825
Moses Mabhida (Second member) R1 036
(R825 paid to Virgin Active)
(R211 paid to Vitality)
Silo District (First member) R1 175
Silo District (Second member) R1 386
(R1 175 paid to Virgin Active)
(R211 paid to Vitality)
For child dependants (under the age of 18 years) Club or Premier – You need to be 16 years and older to access Collection club *30% off the monthly public rate - but only if you or your spouse uses the Vitality benefit.
Club-V
(Kids Active Play area from six weeks up to eight years).
50% off the standard monthly fee – but only if you or your spouse uses the Vitality benefit.
Club-V Max
(Kids' fitness programme from six weeks up to 13 years).
50% off the standard monthly fee – but only if you or your spouse uses the Vitality benefit.
If you don't work out at the gym at least 36 times in a rolling 12-month period, your gym benefit will be cancelled.

View a full set of rules.

How to keep your current gym benefit
  • Work out at the gym at least 36 times in a rolling 12-month period.
  • Only one gym workout a day will be counted towards this total.
Earn Vitality fitness points
  • Remember to always take your club access card with you and swipe it at the turnstile to record your workouts.
  • Adults earn a minimum of 100 Vitality Health points for one gym visit per day, up to a maximum of 30 000 Vitality Health points a year (per member) based on your fitness points cap.
  • For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.
  • To check your points visit the Vitality Points Tracker by logging into www.discovery.co.za > Vitality > Vitality Points Tracker. It will show you how many times you worked out at the gym in the previous 12 months. Your points can take up to four days to reflect.

What discount do I get for different Planet Fitness gym memberships?
If you joined Planet Fitness or Just Gym on or after 01 January 2010:

  • You will now pay a once-off gym activation fee equal to one month’s full retail rate of the gym contract.
  • For a Planet Fitness National membership, the applicable one month’s full retail rate will apply.
  • For more information, contact your nearest Planet Fitness health club.
  • Tag fee R125. If you have lost your tag, a reactivation fee of R50 will still apply.
  • Planet Fitness offers three membership options for you to choose from:
 
Type of Vitality membership Type of health club membership Vitality saving on monthly fees
For you or your spouse Local (one gym) Up to 75% off the standard monthly fee
National (any gym, except Platinum gyms) Up to 60% off the standard monthly fee
Planet Platinum (any gym) 50% off the standard monthly fee
For adult dependants (over the age of 18 years) Local, National, Platinum 50% off the standard monthly fee
For child dependants (between 13 and 18 years old) Local or National (except Platinum gyms & JustGym Clubs) Free gym access – but only if you or your spouse uses the Vitality benefit.

If you do not workout at the gym at least 36 times in a rolling 12-month period, you will still have access to the gym but your discount will reduce to 50% off the standard gym fees every month.

For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.


View a full set of rules
If you joined Planet Fitness before 01 January 2010:
  • There is no monthly fee for the first member on a Local membership.
  • There is a reduced monthly fee for your spouse.
  • There is a reduced monthly fee for a National and Planet Platinum membership.
 
Type of health club membership Type of Vitality membership 2018 monthly fees
Local (one gym) Spouse R248
National (any gym, except Planet Platinum gyms) First member R221
Spouse R469
(R248 paid Planet Fitness)
(R221 paid to Vitality)
Planet Fitness Platinum (any gym) First member R575
Spouse R823
(R248 paid Planet Fitness)
(R575 paid to Vitality)
For child dependants (between 13 and 18 years old) Local or National – excludes Planet Platinum clubs and JustGym Clubs Free gym access – but only if you or your spouse uses the Vitality benefit

If you don't workout at the gym at least 36 times in a rolling 12-month period, your gym benefit will be cancelled.

View a full set of rules.

How to keep your current gym benefit
  • Workout at the gym at least 36 times in a rolling 12-month period.
  • Only one gym workout a day will be counted towards this total.

Earn Vitality fitness points

  • Remember to always take your tag with you and swipe it at the turnstile to record your workouts.
  • Adults earn a minimum of 100 Vitality Health points for one gym visit per day, up to a maximum of 30 000 Vitality Health points a year (per member) based on your fitness points cap.
  • For your workout to be considered valid for the purposes of this benefit, you must exercise for longer than 30 minutes during each visit to your chosen health club.
  • To check your points go to the Vitality Points Tracker by logging into www.discovery.co.za > Vitality > Vitality Points Tracker. It will show you how many times you worked out at the gym in the previous 12 months. Your points will take up to four days to reflect.
 
 
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