Get set for success with 24/7 support over the holidays
Have a banking question or need to tweak your account settings for a smoother experience? Whether you prefer Discovery AI, a secure in-app call, or an in-person visit to a Discovery Store, our support is designed to fit your life. Best of all - we're here for you 24/7, every day of the year!
Trying to catch up on home admin in the holidays? Whether you're interested in saving, trading or investing online, are planning a trip, making festive purchases, or simply managing your accounts, we're here to help you bank seamlessly this December.
Best servicing, of all retail banking, in all of SA? Here's why!
At Discovery Bank, we make it our mission to deliver fast, friendly and well-informed service. It's no wonder you voted us South Africa's #1 bank for client service for four years running!
One of the ways we aim to make your banking experience simple and stress-free is providing a variety of ways to get help - whenever you need it, and however you like it! Be it through Discovery AI, WhatsApp, a secure in-app call, or in person - we want to help in a way that suits you.
5 ways to get support this summer
1. Speak to a Discovery Banker, anytime
Need assistance opening an account, moving debit orders, or managing rewards? Discovery Bankers are specialists trained to resolve your queries efficiently - whether you're at home or abroad. Contact us 24/7 at 0800 07 96 97 or call us securely from your banking app by logging in to the app and tapping More > Contact us > In-App Call.
Note: If you ever suspect fraud on your account, please call us on 011 324 4444 right away. You can find all the other contact info you need here.
2. Get hands-on help with Live Assist
For app-related queries, our Live Assist feature connects you with a Discovery Banker in real time. You can share your app screen with them and receive step-by-step guidance tailored to your needs. It's like having a personal banker in your pocket!
Have a look at these helpful articles to get the most out of Live Assist:
3. Just as Discovery AI
Start a chat with Discovery AI to discover how this advanced artificial intelligence can make managing your finances easier and save you time.
Getting started is quick and easy:
- Add +27 11 324 4844 to your contacts.
- Send a quick "Hi".
- Authenticate securely through the Discovery Bank app.
- You can also launch Discovery AI directly from the Contact us page in the Discovery Bank app.
Helpful hint: Want to know what type of questions Discovery AI can answer for you? Then check out the Discovery AI section of the Bank Blog.
4. Manage your travel bookings with expert travel support
Booking a festive getaway? Use Vitality Travel to secure flights, accommodation, and car hire at exclusive discounts. If you need further assistance, our dedicated travel agents are just a call away to ensure all your holiday plans go smoothly.
5. Pop into a Discovery Store
Prefer face-to-face interaction? Visit one of our Discovery Stores nationwide. Speak to a consultant about your banking needs, explore other Discovery products, or even book a health and fitness check. In fact, visiting a Discovery Store is a great way to get all your family's Vitality health assessments done in one go, and chat to someone about how to maximise your banking rewards. .
Chillax with Discovery Bank's round-the-clock support
The holiday season should be all about relaxation, not stressing over banking admin. So, pour yourself a tall, cool drink and breathe easy this December, knowing that with Discovery Bank's 24/7 support, your banking needs are always in good hands.
The Future of Banking. Now.
This article is meant only as information and should not be taken as financial advice. For tailored advice, please contact your financial adviser.
