Vitality Active Rewards

All the support and resources you need to get the most with Vitality Active Rewards.

How do I activate Vitality Active Rewards Gym Booster?

  • Download the latest Discovery app and activate Vitality Active Rewards.
  • Login to the Discovery website and activate Gym Booster

Vitality will set you a weekly goal based on your current health and fitness status. Get active at your chosen health club to earn Vitality points and reach your goal. Your cash back will be paid into your chosen bank account the month after you have achieved them. The bank account chosen for this benefit is applicable to all benefits including HealthyFood, HealthyGear and Team Vitality cash back.

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Get instant answers to the most common questions and learn more about Vitality Active Rewards.

Description

How does the Vitality Active Rewards work benefit work?

  • Step 1: Download the latest version of the Discovery app

    Activate Vitality Active Rewards through the Discovery app. Set up your profile and add an unlimited number of Vitality friends to compete with on your leaderboard, and to track your own weekly progress against.
     
  • Step 2: Get active

    Vitality will set a weekly, personalised exercise goal for based on your current health and fitness levels. Log into the Discovery app and start earning points by getting active with our Vitality fitness partners.
     
  • Step 3: Drive well

    If you have an active Vitality Drive membership, you qualify for drive rewards. Download the Discovery Insure app on your Apple or Android mobile device. Follow the registration process to start tracking your driving. To achieve your drive goal, you need to drive for a consecutive 100km event-free, without:
  • Speeding
  • Harsh acceleration
  • Harsh cornering
  • Harsh breakng
  • Using your phone while driving
  • Step 4: Earn a play

    Achieve either your fitness or drive goal, or both, and earn plays on the gameboard. Here, you pick a tile to reveal guaranteed Vitality reward points – with special diamonds and instant rewards hidden behind tiles on select gameboards.
  • Step 5: Pick a tile on the gameboard

    Use your play to pick a tile on the gameboard to reveal Vitality reward points. You are guaranteed to earn Vitality reward points on the gameboard every time you pick a tile. Each gameboard is different and a new gameboard is released each week to your app.
  • Step 6: Get rewarded

    With your Vitality reward points, you can choose to spend or accumulate. You can spend your reward points on a range of rewards (ranging from coffees and smoothies to gadgets, shopping rewards and holidays) OR you can accumulate your reward points up to a maximum of 12 weeks, from when they are available on the gameboard for selection, for the choice of bigger and better rewards. You can view all the rewards available here.

How long is my play on the gameboard valid for?
Plays on the gameboard are available the Wednesday after you have achieve your goal and expire midnight the following week Tuesday. With each play on the gameboard you are guaranteed to earn Vitality rewards points or diamonds to spend on exciting rewards of your choice.

How do I achieve my goal each week?
You achieve your goal by earning Vitality fitness points in ways that suit you, like visiting Vitality fitness partners or tracking a workout by linking a fitness device or app to your Vitality profile. Goals are updated weekly based on past performance, as well as factors like fitness level and risk category. You’ll be able to track your progress in the Discovery app as you work on reaching each goal.

Is there a limit to the rewards or points I can earn?
Yearly limits for fitness points only apply to your Vitality status, not to Vitality Active Rewards. This means that all fitness points will count towards reaching your weekly Active Rewards goals, whether or not you have reached 30 000 base fitness points, the yearly limit for Vitality fitness points. This is to keep you motivated to earn Vitality Active Rewards all throughout the year. Keep doing fitness activities to earn Vitality points! Daily points limits do apply such that if more than one fitness activity is completed in one day, only the higher points earning activity will count for points for that day – this rule applies to yearly limits and to Vitality Active Rewards.

Will my 36 gym visits requirement affect my Vitality Active Rewards?
No, they will not affect Vitality Active Rewards.

If I activate Vitality Active Rewards, will this give me access to Vitality gym and fitness partners?
No, you need to activate each gym and fitness benefit separately, as certain terms and conditions will apply. If you have activated the gym and fitness benefits, you can use those partner facilities to earn Vitality Active Rewards points. For more information, click here.

How many friends can I invite to Vitality Active Rewards?
You can add an unlimited number of friends to compete against and challenge on Vitality Active Rewards. You can also track your own weekly progress against your friends’ on your leaderboard.

How do I find the Vitality Active Rewards benefit on the Discovery app?
Get started by making sure you have the latest version of the Discovery app on your mobile device. Download or update your Discovery app to the latest version on the Apple App Store or the Google Play Store. Log in to the app using the username and password that you used to register your profile on the Discovery website and then navigate to the Vitality page in the app. Tap on Vitality Active Rewards and follow the prompts to activate the benefit.

How long is my reward valid for?
You can spend your Vitality reward points on exciting rewards of your choice ranging from coffees and smoothies to shopping rewards and dream holidays. These rewards have varying expiry dates, limits, terms and conditions. For more information on rewards you can view the rewards benefit guide.

Why is there a difference between my Vitality Points Monitor (Activity History on the Vitality website) and the Vitality Active Rewards Activity History?

  • The Vitality Points Monitor is on the Discovery website discovery.co.za and shows all your Vitality points-earning activities including fitness points, points for doing assessments or for buying HealthyFood.
  • The Activity History under Vitality Active Rewards on the Discovery app only shows the Vitality fitness points you’ve earned that count towards your weekly Vitality Active Rewards goal. Any difference in points is due to the annual fitness points limit which does not apply to Vitality Active Rewards but does apply to Vitality status.

Why does my friend have a different goal from mine?
Goals are personalised to your activity levels, health status and the cardiovascular review that you may be asked to complete when you activate Vitality Active Rewards.

By when do I need to sync my device or app to receive my reward?
You need to sync your fitness device or app to Vitality within your weekly goal cycle, which ends each Friday at 12:00 PM. If you don’t sync your device or app before your goal cycle expires, you won’t receive your points and so won’t reach your weekly goal to earn that week’s reward.

I achieved my goal, when will I receive my reward?
Once you achieve your goal you will get a play on the gameboard to pick a tile to reveal Vitality reward points, diamonds or high value instant rewards. You can use your Vitality rewards points to spend on exciting rewards of your choice ranging from coffees and smoothies to shopping rewards and dream holidays.

Where can I redeem rewards?
You can spend your Vitality reward points on rewards of your choice. You can view the reward options available at the ‘spend your rewards’ section on the Discovery app. There is a wide range of partners with rewards ranging from coffees, smoothies and charity donations to shopping rewards, tech accessories and even dream holidays. Once you have chosen your reward, follow the instructions on the reward pass on the app for the details on how to redeem it.

What Vitality Active Rewards do I earn?
For achieving your weekly fitness or drive goal, you’ll earn a play on the gameboard to pick a tile to reveal Vitality reward points, diamonds or instant rewards. You can use your Vitality rewards points to spend on exciting rewards of your choice ranging from coffees, smoothies smoothies and charity donations to shopping rewards, tech accessories and dream holidays.

How do you calculate my goal each week?
Goals are personalised to your activity levels, health status and the cardiovascular review that you may be asked to complete when you activate Vitality Active Rewards.

I received an invite on email from a friend to join their Vitality Active Rewards network but can’t find the invite in the app?
Make sure you have activated the Vitality Active Rewards benefit on your Discovery app. You’ll need to have the latest version of the Discovery app installed on your Apple or Android smartphone. Then go back to the friend invite email on your mobile device and tap the ‘Accept’ button. You will be taken to the friends section of Vitality Active Rewards on your Discovery app. Here you’ll see the invite from your friend and you’ll be able to accept or decline it.

What happens if I join Vitality Active Rewards on a Friday? Do I get an extension on my goal?
The fitness points you earned in the week before you activated Vitality Active Rewards will count towards your goal.

I did the necessary fitness events to achieve my goal but the points are not reflecting and I haven’t received my reward?

  • Make sure your Vitality points have synced with Vitality before the goal cycle closes every Friday at midnight. We allow until midnight on Tuesday night for data to come through before issuing rewards on Wednesday morning.
  • If you are using a device or participating in a Vitality Race Event, sync your device or capture your race event points before the goal cycle closes on Friday night. If you did this and it still doesn’t reflect, contact the Vitality call centre on 0860 99 88 77.
  • If you choose to get active at a fitness facility with a Vitality iPad device, make sure you log in to the app with your Vitality membership number.
  • If you track your fitness activities on a fitness device or app, make sure your fitness device or app is linked to Vitality and that you sync it in time to reach your weekly goal.

Why is there a delay in my points being awarded?

  • Each weekly goal cycle runs from Friday midnight to the next Friday midnight.
  • This means that you need to earn your fitness points each weekly goal by Friday, 00:00PM.
  • These Vitality points may not reflect right away, but as long as you have captured your points – synced your device, checked in on the iPad points device at your fitness facility, earned your points at a parkrun event or captured your Vitality race event – before Friday midnight, then your points will count towards that week’s goal.
  • We allow until Tuesday midnight for the points you’ve earned by Friday midnight the previous week to reflect.
  • Rewards are only awarded on Wednesday so that there is enough time for the points you earned to pull through.

If I work out on a Friday, will my points reflect before the goal cycle closes that night?
Your Vitality points may not reflect right away, but as long as you have captured your points – synced your device or captured your Vitality Race Events results – before Friday midnight then your points will count towards that week’s goal.

If I achieve more Vitality fitness points than required to reach my goal will those points count as credit towards next week’s goal?
No, you need to earn the required amount of Vitality points each week in order to achieve your goal for that week. Extra points will not be carried over from a previous week’s goal.

Why did my new weekly goal increase when I didn’t achieve my last goal?
Vitality Active Rewards sets each weekly goal that takes your entire Vitality Active Rewards history into account. This means that it’s possible for your goal to increase even if you didn’t reach your goal in the last cycle, depending on all your previous goal cycles. It is also possible for your goal to remain the same even if you achieved it the previous week.

How do I view which activities or events Vitality has received data for?
You can view your activities in the ‘Activity History’ section on your Vitality Active Rewards home screen in the Discovery app.

Can I use Vitality Active Rewards without an iPhone or Android device?
No. Vitality Active Rewards is only available on Apple iOS devices and Android smartphones. However we will continue to monitor which devices and operating systems our members are using and update future versions if necessary.

It was recommended that I get doctor’s clearance in order to participate in Vitality Active Rewards? What must I do?
Visit your local GP and have a check-up. Once your doctor has cleared you to exercise, activate Vitality Active Rewards.

My reward QR/wiCode code isn’t working
Let the cashier at the reward partner scan your smartphone with the QR code of your selected reward on your app. You can also manually enter the wiCode underneath the QR code at the till point. If that doesn’t work, please ask them to call their head office for help.

I reversed my QR code and now it doesn’t work. Can I get a new one?
Yes. If you redeemed your Vitality Active Reward, then cancelled it and the cashier reversed the transaction, your QR code will no longer work. You can then call the Vitality call centre on 0860 99 88 77 and inform them that your reward was reversed. The agent will verify this and issue you with another reward for the same Vitality Active Rewards partner. The new reward will be active for two weeks from date of issue.

Can I redeem my Vitality Active Reward with any other partner discount?
No. You can’t redeem a Vitality Active Reward in conjunction with any other special offers or partner promotion in-store. Please check the back of your Vitality Active Reward to see the redeemable products available.

Is Vitality Active Rewards available to anyone?
Vitality Active Rewards is only available to Vitality members 18 years and older with an active Vitality membership, or with an associated standalone benefit.

Why do I need to give consent to share my details with other Vitality Active Rewards members?
In order to compete against your friends and others in the Vitality Active Rewards programme, it is necessary to consent to reveal your name and goal progress so that you can see where you stand relative to others.

I’ve won an international holiday or instant reward how do I redeem it?
View the Vitality reward benefit guide for more information on how to redeem your reward.

What are fitness days?
Fitness days are any day where you have earned at least 100 Vitality fitness points. This could include visiting the gym, tracking 100 or more steps using a Vitality-linked fitness device, or tracking a workout using a Vitality-linked fitness device.

Why does Vitality track performance metrics like fitness days and points?
You can track your own performance and try to improve your stats over time. You can also use these metrics to compare yourself to your friends and other Vitality Active Rewards members.

I’ve won an international holiday or instant reward, how do I redeem it?
View the Vitality Active Reward benefit guide for more information on how to redeem your reward.

Can I gift my Apple Watch to someone else?
You can, but remember that if you do so, your personal Vitality Active Rewards goals will still be used for this benefit. This means that if you don’t meet your commitment to achieve all your weekly Vitality Active Rewards goals for 24 months, it will be considered a breach of your warranty and your own primary Discovery credit card will be deducted monthly, as applicable.

Can my Vitality Active Rewards with Apple Watch benefit be cancelled?
It can, if you breach your warrantee. Your Vitality Active Rewards with Apple Watch benefit will be cancelled if:

  • You cancel your benefit, your Vitality Health policy, your Vitality Active Rewards benefit, or your primary Discovery credit card;
  • You downgrade to a Vitality Health policy or Discovery credit card that does not cater for this benefit;
  • You reduce the straight limit of your Discovery credit card to lower than the limit required to be eligible for this benefit;
  • Your primary qualifying Discovery credit card is no longer in good standing.
  • View the Vitality Active Rewards with Apple Watch benefit guide for more information.
  • If your benefit is cancelled, your activation fee will not be refunded and you cannot return your Apple Watch to Discovery Vitality. You will then become liable for the full remaining cost of your Apple Watch which Discovery Vitality will collect from your primary Discovery credit card.
If you would like to settle the remaining cost for your Apple Watch, please log into www.discovery.co.za and send us a query through the Vitality Help page.

Gifting my Apple Watch benefit
If you gift your Apple Watch to someone else, your personal Vitality Active Rewards goals will still be used for this benefit. This means that if you don’t meet your commitment to achieve all your weekly Vitality Active Rewards goals for 24 months, it will be considered a breach of your warranty and your qualifying Discovery credit card will be deducted monthly, as applicable.

How do I activate the Vitality Active Rewards with Apple Watch benefit?

  • Download or update to the latest version of the Discovery app to your iPhone.
  • Navigate to ‘Vitality Active Rewards’ and select ‘Apple Watch.’
  • Click on the ‘Get started’ button. Please note: Only one member per Vitality Health policy can activate this benefit every 24 months.
  • Follow the process as instructed by confirming your details and paying a non-refundable R999 activation fee using your primary Discovery credit card.

 

How do I redeem my proof of payment to collect my Apple Watch?

  • Once you have paid your activation fee, you will get a digital proof of payment, which you can access any time on your Discovery app.
  • Use your proof of payment to collect your Apple Watch Series 3 Aluminium Case Sport 38mm (including Nike+ Aluminium Case Sport 38mm) or Apple Watch Series 5 Aluminium Case Sport 40mm (including Nike+ Aluminium Case Sport 40mm) at your nearest iStore. It cannot be used online.
  • Your Apple Watch proof of payment is not transferable. It cannot be exchanged for cash or any other iStore product.

How do I transfer my Apple Watch?
I have not collected my Apple Watch from the iStore

If you have not collected your Apple Watch from an iStore, please contact Discovery by logging a query below to cancel your Vitality Active Rewards with Apple Watch benefit. You will not be refunded your R999 non-refundable activation fee. Once the benefit is cancelled, another member on your policy can activate the benefit if they are eligible.

I have collected my Apple Watch from the iStore
You are able to transfer the Vitality Active Rewards with Apple Watch benefit to somebody else on your Vitality Health policy. In order to transfer the benefit the following rules apply:

  • The person you want to transfer the watch to (Transferee) must be a main member, spouse or adult dependent on the Vitality Health policy;
  • They must be eligible for the Vitality Active Rewards with Apple Watch benefit within 60 days of collection of the Apple Watch. To find out if the person you want to transfer the watch to is eligible, please view the transfer form;
  • The transfer can only be effected within 60 days of collection of the Apple Watch at the iStore by the transferor;
  • The transfer form must be completed, signed by both parties and received by Vitality within 60 days of collection of the Apple Watch by the transferor;
  • A non-refundable transfer fee of R600 will be charged to the qualifying Discovery credit card linked to the benefit;
  • Only one transfer will be allowed per Vitality Active Rewards with Apple Watch benefit; and
  • You (the Transferor) will not be refunded the original R999 non-refundable activation fee.

Please complete all the fields on the Vitality Active Rewards with Apple Watch benefit transfer form and submit it to us by sending us a query through the Vitality Help page.

Please make sure that you sign and submit the entire application form. The completion of this form does not guarantee that a transfer will be granted. Discovery Vitality reserves the right to decline the transfer of the Vitality Active Rewards with Apple Watch benefit. If a transfer request is denied you will receive communication with regards to the reason for the decline.

 

Can I trade-in my Apple Watch?
If you wish to trade-in your current Apple Watch, you can contact iStore directly.

If you choose to go directly to the iStore and trade in your current Apple Watch without paying the remaining costs still owed on your current Apple Watch, you will still be under obligation to pay the applicable monthly penalty amount.

I am due an Apple Watch Penalty refund, when can I expect my refund?
Apple Watch Penalty refunds are run weekly after the Apple Watch billing date of the 10th of the month. Your refund will reflect in your Discovery credit card and you will receive a notification once your refund has been processed.

I received an Apple Watch penalty SMS notification and an SMS indicating the reversal of the Apple Watch penalty amount.
We send two Apple Watch penalty notifications, the first notification indicates that the penalty amount has been reserved, the second notification is sent when the penalty amount is deducted to reverse the reserved funds. You are only deducted for one penalty amount.

I transferred my Apple Watch to my Spouse/Adult Dependent, where will the Apple Watch monthly penalty amount be deducted from?
As the benefit has been transferred to your Spouse or Adult dependent, we will deducted from their qualifying Discovery credit card.

I would like to transfer my Apple Watch to my Principle, Spouse or Adult dependent
You are able to transfer the Vitality Active Rewards with Apple Watch benefit to somebody else on your Vitality Health policy. In order to transfer the benefit the following rules apply:

  • The person you want to transfer the Apple Watch to (Transferee) must be a main member, spouse or adult dependent on the Vitality Health policy;
  • They must be eligible for the Vitality Active Rewards with Apple Watch benefit within 60 days of collection of the Apple Watch;
  • The transfer can only be effected within 60 days of collection of the Apple Watch at the iStore by the transferor;
  • The transfer form must be completed, signed by both parties and received by Vitality within 60 days of collection of the Apple Watch by the transferor;
  • A non-refundable transfer fee of R600 will be charged to the qualifying Discovery credit card linked to the benefit;
  • Only one transfer will be allowed per Vitality Active Rewards with Apple Watch benefit;
  • You (the Transferor) will not be refunded the original R999 non-refundable activation fee.

 

Is there a monthly fee that I need to pay for the Apple Watch?
If you meet all your weekly Vitality Active Rewards goals for 24 months, Discovery Vitality will fund your Apple Watch in full. If you don’t meet your goals, your primary Discovery credit card will be deducted by a monthly penalty amount that is calculated as a percentage of the retail price.

For example, the table below is based on a retail price of R7 400. If you didn’t meet all your goals in a month, your Discovery credit card would be deducted by up to R308.33 a month for 24 months (pricing subject to change). If you achieved three of your four Vitality Active Rewards goals that month, just R154.16 would be debited due to your engagement in Vitality Active Rewards.

Weekly Vitality Active Rewards goals met in a month 0-1 2 3 4
The monthly amount (penalty) that will be deducted from your primary Discovery credit card (for 24 months) 100% 75% 50% 0% (Discovery Vitality will fund the monthly amount for your Watch in full)

My Apple Watch penalty amount is incorrect.
Your Apple Watch penalty amount is calculated based on the number of weekly Vitality Active Rewards goals you achieved in a month. This amount is calculated as a percentage of the retail price of Apple Watch Series 3 or Apple Watch Series 5 at time of collection from iStore.

For an example on how to calculate the Apple Watch monthly amount, please look at the benefit guide.

If your Discovery credit card has been deducted with the incorrect Apple Watch penalty amount, go to the Discovery App and navigate to Activity History under Vitality Active Rewards to verify that the Activity History is reflecting the correct number of goals achieved in the month.

If the Activity History is reflecting the

  • Correct number of goals achieved, and a refund is due, this will be automatically calculated and paid into your Discovery credit card on a Friday.
  • Incorrect number of goals achieved, please log a query below to have your goals corrected. Once your goals have been rectified, if a refund is due, this will be calculated and paid into your Discovery credit card on a Friday.

 

What if I want to select a different Apple Watch or another model?
This benefit is available for the Apple Watch Series 3 Aluminium Case Sport 38mm (including Nike+ Aluminium Case Sport 38mm) or Apple Watch Series 5 Aluminium Case Sport 40mm (including Nike+ Aluminium Case Sport 40mm), so if you’d like to select a different model, you need to pay the price difference upfront at the iStore.

What is the Vitality Active Rewards with Apple Watch benefit?
Apple’s ground breaking health and fitness companion, Apple Watch, combined with Vitality Active Rewards will motivate and encourage Vitality members to get more active.

Vitality Active Rewards, rewards you for reaching your fitness goals. Vitality Active Rewards with Apple Watch allows you to fully fund your own Apple Watch by meeting all your weekly Vitality Active Rewards goals for 24 months.

Apple Watch measures your physical activity and Vitality Active Rewards, which has been designed to work seamlessly with Apple Watch; sets your weekly, personalised fitness goals; and rewards you for achieving them.

What will I need to pay to activate the Vitality Active Rewards with Apple Watch benefit?
You’ll need to pay a non-refundable activation fee of R999 using your primary Discovery credit card.

Who qualifies for the Vitality Active Rewards with Apple Watch benefit?
To qualify for this benefit:

  • You need an iPhone 6s or a later model to use Apple Watch.
  • You need to have activated Vitality Active Rewards. If you haven’t yet activated the benefit, do so by downloading the latest version of the Discovery app and accessing Vitality Active Rewards under Vitality.
  • You must have a qualifying Discovery Gold, Platinum or Discovery Black credit card. If you don’t have a qualifying Discovery credit card, you can apply for one or request an upgrade on www.discovery.co.za. You can also call us on 0860 99 88 77. If you do have a qualifying Discovery credit card, it must be in good standing. If you’d like to join Discovery Bank and get a new Discovery credit card, you can learn more here.
  • Your qualifying Discovery credit card must have a straight limit of at least R15 000 and an available balance of at least R5 000 after paying the R999 Apple Watch activation fee and when you collect your Apple Watch Series 3 Aluminium Case Sport 38mm (including Nike+ Aluminium Case Sport 38mm) or Apple Watch Series 5 Aluminium Case Sport 40mm (including Nike+ Aluminium Case Sport 40mm) from iStore. You can request a limit increase online or on 0860 99 88 77.
  • Only the main member OR spouse OR adult dependant (21 years or older) on a policy qualify for the benefit.
  • You need to pay a non-refundable activation fee of R999 with your Discovery credit card.
  • You can buy one Apple Watch per Vitality Health policy in a 24-month period

 

Why is my Apple Watch penalty amount so high?
The reason for a higher penalty amount is that Vitality could not deduct your Discovery credit card with the Apple Watch penalty amount for the previous Apple Watch goal cycle to various reasons such as: insufficient funds, frozen accounts etc. In instances where Vitality cannot deduct your Discovery credit card for the above mentioned reason, Vitality will deduct your Discovery credit card account with the outstanding Apple Watch penalty amount and the FULL monthly penalty fee for the current Apple Watch goal cycle, even though you may have reached all your goals in the current Apple Watch goal cycle.

Illustrative example: Apple Watch goal cycle for January 2020 – you achieved 2 goals and therefore your Apple Watch penalty for this cycle is 75%. Vitality was unable to deduct your Discovery credit card due to insufficient funds on the 10th February 2020. You have an outstanding Apple Watch penalty of 75%. In the February Apple Watch goal cycle you achieved all 4 goals and you would not have had any penalty amount deducted to your Discovery credit card on 10th March. However, because you have an outstanding penalty amount from your January Apple Watch goal cycle of 75%, the goals you achieved in February will not be taken into account and you will be deducted the outstanding Apple Watch penalty for January (75%) + the full monthly penalty for February (100%) on the 10th March 2020.

Why is the benefit only applicable to Apple Watch and not Android devices?
The Vitality Active Rewards with Apple Watch benefit is part of a global collaboration with Apple, and so is currently only available with Apple Watch Series 3 and Series 5.

Vitality does cater for various device preferences – members can use their preferred fitness device or app to track their activity and earn Vitality Active Rewards by linking their device or app to Vitality.

Members can download the latest version of the Discovery app onto their iOS or Android smartphone to activate Vitality Active Rewards.

Also, with Vitality HealthyCare and HealthyGear, Vitality members can get up to 25% cash back on various fitness devices through our partner stores.

Why was my Apple Watch penalty amount not deducted to my Discovery credit card this month?
There are various reasons as to why your Discovery credit card was not deducted with an Apple Watch penalty amount, these are:

  • You achieved all your weekly Active Rewards goals in the previous month.
  • Your Apple Watch billing cycle has not started.
  • You received an Apple Watch Welcome notification that incorrectly indicated the Apple Watch goal period that would be used to calculate your Apple Watch penalty. To ensure that you were not prejudiced we moved your Apple Watch Billing cycle to match what was communicated to you in your Welcome notification.
  • You haven’t collected your Apple Watch. The Apple Watch billing cycle only starts the next full month after collecting your Apple Watch.

 

Will I be able to return my Apple Watch?
Returns on Apple Watch will be governed by the distributor’s policies. To view these, visit www.istoreonline.co.za. If you return your Apple Watch, your R999 activation fee will not be refunded.

What does this benefit offer Vitality members?
You can earn Vitality Active Rewards for reaching weekly, personalised fitness goals that automatically adjust based on factors including your past goal achievements. Rewards include drinks from KAUAI, Mugg & Bean and vida e caffè, and popcorn from Ster-Kinekor.

 
 
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