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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.

Description

2019-08-19 : Polar Points Delay
Polar device users will find that they are unable to sync their workout data on the Discovery app. We are working on this and your workouts will pull through to us once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2019-08-20

2019-08-06 : Vitality Active Rewards
We are aware that members are experiencing technical difficulties when attempting to activate the Vitality Active Rewards benefit. We are working on this and apologise for the inconvenience caused.
Resolved on: 2019-08-13

2019-08-12 : Active Rewards Goal
Some members will find that the Active Rewards progress indicator on the Active Rewards landing page under the (Health, Current progress) section does not correspond with the fitness ring on that same page. We are working on fixing this and apologise for the inconvenience caused.
Resolved on: 2019-08-12

 
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