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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

The following issues have been resolved.

Description

2019-06-07 : Rewards
We are aware that some members are receiving an error message when attempting to select their rewards. We are working on this and apologise for the inconvenience caused.
Resolved on: 2019-06-07

2019-06-05 : Plays not issued
We are aware that some members did not get a play on 5 June 2019. We will correct this and all missing plays will be issued on 12 June 2019. Please accept our apologies for any inconvenience caused.
Resolved on: 2019-06-12

2019-06-05 : Delay in Fitbit workouts syncing
We are aware that some members' Fitbit workouts are not syncing. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2019-06-10

2019-05-15 : Diamonds
We aware that members are experiencing a technical issue when attempting to use their diamonds to redeem rewards. We are working on this and apologise for the inconvenience caused.
Resolved on: 2019-05-29

2019-04-24 : Linking and De-linking
Members will experience intermittent technical issues when trying to link or de-link their fitness device. We are working on this and apologise for the inconvenience caused.
Resolved on: 2019-05-24

2019-04-24 : Drive Goals
We are aware that some Vitality Drive members have not yet received their plays. We are working on this and your plays will be awarded once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2019-05-24

2019-05-22 : Kulula Payments
We are aware that members are experiencing intermittent payment issues on the kulula.com website. Kulula is working on resolving this issue.
Resolved on: 2019-05-23

2019-05-11 : Pending Points
We are aware that points are reflecting in a "pending" status on Vitality Active Rewards. We are working on this and apologise for the inconvenience caused.
Resolved on: 2019-05-12

2019-05-02 : Gym Visits
We are experiencing a slight delay with the allocation of points for your gym workouts. We are working on this and apologise for the inconvenience caused.
Resolved on: 2019-05-03

2019-05-02 : Kulula
Members are receiving an error message when trying to login on the Kulula website. We are working on this and apologise for inconvenience caused.
Resolved on: 2019-05-02

2019-04-29 : Garmin Linking
We are aware that members are not able to link their Garmin devices. We are working on this and apologise for the inconvenience caused.
Resolved on: 2019-04-29

2019-04-24 : Device Points Delay
We are experiencing a delay with the allocation of points for your qualifying workouts. Your points will reflect as soon as this issue has been resolved.
Resolved on: 2019-04-29

2019-04-24 : Virgin Active Workouts
We are aware that members are not able to view their Virgin Active workouts on the downloaded version of the Vitality Points Monitor. Due to this issue members may notice a discrepancy between the points reflected on the downloaded Vitality Points Monitor and the Discovery website. We are working on correcting this issue.
Resolved on: 2019-04-25

 
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