How can we help you?

Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

Popular topics

The following issues have been resolved.

Description

2019-10-21 : Fitbit Points Delay
Fitbit device users will experience a delay in their workout points reflecting on the Vitality Points Tracker and Active Rewards. We are working on this and your points will reflect as soon as this issue is resolved.
Resolved on: 2019-10-21

2019-10-17 : Vitality Points Tracker
We are aware that some members are unable to view their Vitality Points on the Vitality Points Tracker. We are working on this and your points will reflect once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2019-10-18

2019-10-11 : Garmin Points
We are aware that some Garmin device users have not received points for their qualifying heart rate workouts, we are working on this and your points will be allocated as soon as the issue has been resolved.
Resolved on: 2019-10-17

2019-10-11 : Device Booster Cashbacks
Some members will experience a delay in receiving their Device Booster cash backs for October. We working on this and your cash backs will be paid once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2019-10-14

2019-09-25 : Suunto Points Delay
We are experiencing a delay with the allocation points for your qualifying heart rate workouts. We are working on this and your points will reflect once the issue has been resolved.
Resolved on: 2019-10-14

2019-09-23 : Cash Back Delay
Members will experience a delay in receiving cash backs for the below benefits:

Gym Booster
Shoe Booster
HealthyCare

We are working on this and your cash backs will be paid out as soon as the issue is resolved.
Resolved on: 2019-10-14

 
Log in

Please click here to login into Discovery Digital Id

Please click here to login into Discovery Digital Id