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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.


07-03-2018 : Device Linking
Some members may experience an intermittent technical issue when trying to link their device. This issue impacts the below devices:


We are working on this issue and apologise for the inconvenience caused.
Resolved on: 14-03-2018

12-03-2018: Suunto points
Suunto device users will find that points are taking longer than expected to reflect on their Vitality Points Monitor and Active Rewards. We are working on this issue and your points will reflect once the matter has been resolved.
Resolved on: 13-03-2018

21-02-2018 : Active Rewards landing page
We are aware that some iOS users are not able to access the Vitality Active Rewards landing page on the Discovery app. We apologise for the inconvenience caused and would encourage members to check back here for an update.
Resolved on: 28-02-2018

22-01-2018 : S Health
Some members will experience a delay in receiving points for heart rate and speed workouts using a S Health device. We are aware of the issue and we working on resolving it. Apologies for the inconvenience caused.
Resolved on: 27-02-2018

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