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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.

Description

2018-06-15 : Vitality Baby Activations
We are aware of the technical issue members are experiencing when attempting to activate the Vitality Baby benefit. We are working on this and apologise for the inconvenience caused.
Resolved on: 2018-06-15

2018-06-13 : Discovery app
We are aware that members are not able to access the Vitality pages on the Discovery app and may also receive an error message on some pages. We are working on this issue and kindly request that members try the app again later today. Apologies for the inconvenience caused.
Resolved on: 2018-06-13

2018-06-06 : Virgin Active points
We are experiencing a delay with the allocation of Virgin Active points. Rest assured that your points will reflect once the matter has been resolved. Apologies for the inconvenience caused.
Resolved on: 2018-06-14

2018-05-30 : Gym Tracker
Due to a technical issue members will not be able to access the Gym Tracker on the Discovery website. We are working on this and apologise for the inconvenience caused.
Resolved: 2018-06-08

2018-05-29 : Misfit
Some Misfit device users will experience a delay with the allocation of points for their qualifying workouts. We are working on the issue and apologise for the inconvenience caused.
Resolved on: 2018-06-07

2018-05-17 : Vitality Baby
We are aware that some members are receiving a technical error when trying to complete the Vitality Baby activation. We are working on this issue and apologise for the inconvenience caused.
Resolved on: 2018-06-07

2018-05-16 : Device points delay
Members making use of the below fitness devices will experience a delay with the allocation of points for their qualifying workouts:

Tom Tom
Fitbit
Suunto
Jawbone
Withings

Your points will reflect once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2018-06-07

2018-06-06 : Fitbit Scheduled Maintenance
Fitbit will be performing scheduled maintenance on the 07 June 2018 between 05:00 am and 06:00 am. During this time new Fitbit members could experience technical difficulties when trying to link their Fitbit device to Vitality. You will be able to link your device after the maintenance period.
Resolved on: 2018-06-08

2018-06-06 : Discovery App error
We are aware that some members are not able to view the Vitality section on the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2018-06-06

2018-06-04 : Unable to login to kulula.com
We are aware that some members are getting an error when they try to login to kulula.com. We are working on getting this resolved as soon as possible and we apologise for any inconvenience caused. Please check back here for any updates.
Resolved on: 2018-06-04

2018-06-01 : Scheduled system maintenance
We will be performing scheduled maintenance this weekend between Saturday at 11:00 pm and Sunday morning at 02:00 am. Some members may experience a slight delay with their points reflecting on the Vitality Points Monitor and Vitality Active Rewards.
Resolved on: 2018-06-04

2018-05-22 : Linking & Delinking
Members making use of the below fitness devices will be unable to link or de-link their devices. If your device was previously linked then you may not see confirmation of the linked device on the Devices and apps page.

Tom Tom
Fitbit
Suunto
Jawbone
Withings

We are working on the issue and apologise for the inconvenience caused.
Resolved on: 2018-05-22

 
 
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