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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.

Description

2021-01-27: Vitality Active Rewards
We are aware that members are unable to access the Vitality Active Rewards section of the Discovery app and are thus unable to play the game board. We are working on this issue and suggest that members try again later. We apologise for the inconvenience caused.
Resolved on: 2021-01-27

2021-01-19: Vitality Active Rewards
We are aware that some members are experiencing an intermittent issue when trying to access Vitality Active Rewards section of the Discovery app. We are working on this and apologise for the inconvenience caused.
Resolved on: 2021-01-20

2021-01-08: Huawei Syncing Delay
We are aware that some Huawei workout data has not been received by Discovery Vitality. This will result in a delay in workouts being synced and points being allocated. We apologise for any inconvenience caused.
Resolved on: 2020-01-11

2021-01-11: Vitality Points Tracker
Members are experiencing an error (500 Error) and are unable to view the tracking information on the Vitality Points Tracker page on the Discovery website. We are working on this and apologise for the inconvenience caused.
Resolved on: 2021-01-12

2021-01-11: Vitality Active Rewards Error
We are aware that some Vitality members are experiencing an "Unable to load" error when trying to access their Vitality Active Rewards. We are urgently working on correcting this error. We apologise for any inconvenience caused.
Resolved on: 2021-01-12

2020-12-24: Healthy Food Modules
We are aware that some members are experiencing a delay in goals being updated for the Healthy Food Modules. These goals will be manually updated early next week. We are working on this issue and apologise for the inconvenience caused.
Resolved on: 2021-01-12

 
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