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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.

Description

2020-05-13: Mental Wellbeing Assessments
We are aware that the Mental Wellbeing assessments on the Discovery website are not loading for members using Internet Explorer 11. We are working on this and apologise for the inconvenience caused.
Resolved on: 2020-05-28

2020-05-11: Shoe Booster
We are aware that some Shoe Booster activations have not yet completed and members will find the activation shows as being in a "Pending" status. We are working on this and members can make use of the benefit once the issue is resolved. Please check back here for an update.
Resovled on: 2020-05-21

2020-04-30: Points Tracker
We are aware that the Vitality Points Tracker is incorrectly displaying your Vitality status and indicating that zero points are required to reach your next status. We are working on this and apologise for the inconvenience caused.
Resovled on: 2020-04-30

2020-04-21 : Online Workout Points
Members that completed the online workout on the Discovery_SA Instagram page will find that the points are not yet reflecting on their Vitality Active Rewards. We are working on this and your points will reflect once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2020-04-21

2020-04-14 : Virgin Active Points
We are experiencing a delay with the allocation of points for your online workouts with Virgin Active. Your points will reflect once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2020-04-14

 
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