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Vitality points for fitness devices usually take between 24 and 48 hours to reflect, depending on when we get fitness data from our partners.

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The following issues have been resolved.

Description

2020-10-21: Points Delay
We are experiencing a delay with the allocation of points for your qualifying workouts. We working on this and apologise for the inconvenience caused.
Resolved on: 2020-10-22

2020-10-14: Team Vitality & Booster Benefits
Members attempting to activate Team Vitality or any of the Booster benefits will find that activation is not completing and is reflecting as being in a "Pending" status. We working on this and apologise for the inconvenience caused.
Resolved on: 2020-10-30

2020-10-13: Mental Wellbeing Assessments
We are aware that some members are unable to complete the Mental Wellbeing assessment on the Discovery website. This is due to a technical issue that is impacting members that are completing the assessment for the first time. We are working on this and apologise for the inconvenience caused.
Resolved on: 2020-10-14

2020-10-06: Vitality Drive Delay
We aware that some members Vitality Drive trip data is not yet reflecting on their profile, we are working on this issue and apologise for the inconvenience caused.
Resolved on: 2020-10-13

2020-10-06: Planet Fitness Points
We are experiencing a delay with the allocation of points for your Planet Fitness workouts, the delay impacts on workouts from the 2nd October 2020 to date. Once the issue has been resolved your points will reflect accordingly. Apologies for the inconvenience caused.
Resolved on: 2020-10-13

2020-10-01: Rewards
We are aware that some members are experiencing the below issues:

- Errors on the Vitality Active Rewards page on the Discovery website and app.
- Unable to login on the Kulula website

We are working on this and apologise for the inconvenience caused.
Resolved on: 2020-10-02

 
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